Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivered within time scale. Only negative unable to access delivery company website to track delivery.”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! I can confirm that you are able to track the delivery of your order here > https://apc-overnight.com/receiving-a-parcel/tracking. Kind regards, Quick Mobile Fix

Posted 8 years ago

“My phone was fixed very quickly and very satisfied.”

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Posted 8 years ago

Hello Diana, Thank you for your review, we are so happy you are pleased with your repair! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Slow service The phone was damaged and the on off button didn’t work! £289 for a refurbished iphone6!! The follow up was sloppy and complacent Paying to have the phone fixed properly by another company A SHAMBLES!!”

Helpful Report

Posted 8 years ago

Hello Nick, I am very sorry to hear this. I can confirm we requested photos of the faults on 18.01.18 which is a standard procedure to enable us to understand the faults better. However, you did not wish to send them to us. Unfortunately, as you have taken the device to a third party repairer, this now voids your warranty. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“used twice now for mobiles and once for accessories, excellent service will happily use again.”

Helpful Report

Posted 8 years ago

Hello Alan, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“On November 29th 2017 I purchased a ‘Refurbished Grade A Unlocked 64GB iPhone 6 Plus’. I received my device on December 11th 2017 to find it had a small chip in the bottom right hand side and after less than 24 hours it was displaying signs of fault (unresponsive touch screen, constant low battery etc). I then contacted Quick Mobile Fix to express my concern and request that they do something about it. I was then asked by the company to provide pictures of the device and its physical faults as well as a description of the system failures which I was happy to do. They advised that I send the phone back to them to be fixed or replaced. On the 14th December 2017 I sent my phone through tracked, next day delivery to ensure its arrival at the company. I was notified of its arrival at the company by one of their representatives via email and was told it would take an average of 7-10 working days for the repair. I requested an update on my order via email around 1 week later, and was notified of a further delay. I understood that the Christmas period would’ve caused a rise in orders and expected delivery after Christmas. On the 28th December 2017 I requested another update to be told my order should take a further 3-5 working days. On the 2nd January 2018 I was assured that my device would be repaired, tested and shipped back by January 7th. After my device did not arrive, I asked why this was and received numerous computer generated emails, with no real regard for my concerns. Following the delays I was given a £20 allowance to spend on their website, however through no official capacity and was told to email them with the accessories I would like as a form of compensation for my extended waiting period. On January 16th 2018 I was told that my device was in need of a replacement I should expect it to be dispatched within 3-5 working days. I waited the given amount of time and after no correspondence from their company I questioned the whereabouts of my order to be told that it is due to be dispatched and delivered by the 24th January 2018. Today (24/1/18) I received an email notifying me of a delay of 2-3 working days due to ‘quality control checks’ and ‘courier issues’. After reading a large amount of reviews of people who have experienced similar problems with Quick Mobile Fix and have been given similar excuses regarding dispatch/delivery as well as problems with refunding. Throughout this almost 2 month long process, there have been over 50 emails between myself and Quick Mobile Fix and their customer service as well as their professional conduct has been absolutely appalling. Strongly advise AGAINST buying from QUICK MOBILE FIX.”

Helpful Report

Posted 8 years ago

Hello Samuel, We are sorry there was a delay and problem with the item you have purchased. We have now exchanged the phone and your 12-month warranty period and the item has since been returned back to you. We have also offered you a form of compensation due to the delay and inconvenience that had been caused. We have taken your feedback on board to improve our service, and it will be investigated to ensure this does not happen again. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“Delivery was prompt, and packaging good”

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Posted 8 years ago

Hello Jean, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Product was not supplied on time , refund of money was not performed as and when it was promised”

Helpful Report

Posted 8 years ago

Hello Michael, I am very sorry for the delay you experienced, and I can confirm your order was cancelled on 24.01.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“Product as described. Delayed delivery but good communication maintained to keep me up to date about this”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Again, we are very sorry for the delay and thank you for your patience. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great product.”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“My phone has issues and it has not been resolved”

Helpful Report

Posted 8 years ago

Hello Guy, We are very sorry to hear this. Customer support have advised you to send your device back to us for a repair or a replacement. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Prompt delivery well packed and phone as described on line”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very pleased like brand new”

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Posted 8 years ago

Hello Sam, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent service, great value.”

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Posted 8 years ago

Hello Graham, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I paid for a refurbished phone which said was in stock and it didn't arrive in the time period given. I emailed to see where it was and no reply. I emailed again and it took 12 hours to respond only to say the phone would be another 5 to 10 days. I cancelled the order and am still yet to receive my refund! What a joke.”

Helpful Report

Posted 8 years ago

Hello Russell, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 15.01.18. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“We haven't had our order yet. Whilst we have chased and there is an explanation for the delay it would have been better for you to have contacted us in the first place. I've been asked to change my review because Quick Mobile Fix eventually sent out a phone. At the time of this request for a revision to the review we hadn't received the phone so how can I possibly comment. The reason I left my review is your service was poor and I had to chase my order. This fact has not changed. The was no proactive approach on your part to contact me, and I presume other customers, to state there was a delay with orders. Furthermore, the phone does not work properly either, so I am now going to have to return it. Not impressed especially as you said the reason for the delay was you didn't have stock and you needed to stringently test any new phones coming into your possession before sending them out to customers. Please don't ask me to change my review again.”

Helpful Report

Posted 8 years ago

Hello Alistair, We are very sorry to hear this. Customer support will look into this for you and contact you with an update shortly. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

Hi Alistair, I can confirm your order has been shipped and it will be delivered tomorrow. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“It was delivered quickly and safely to my address, very pleasing!”

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Posted 8 years ago

Hello Nick, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Wanted a phone for the wife very good pleased with purchase just as described thank you”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Do not use this company at an cost. Purchased an iPhone as a Christmas present for my son. I should have been suspicious when the phone didn't arrive at the stated time and was delayed, but put it down to the Christmas rush. Since then things have gone from bad to worse.From the off set the phone didn't work. Contacted the company and after multiple attempts finally got to speak to somebody. Offered a refund or replace,net and promised this within 3-5 working days. 2 weeks later no replacement has been dispatched, despite multiple emails to find out why. Still haven't got an answer and nobody will say when this will happen. Now attempting to ring customer services but what a joke!!! Unable to get an answe and automated response in their supposed working hours to say the company is closed, despite answering emails.Have consulted citizens advice and Trading Standards as this company is a bunch of cowboys. Have now asked for a full refund. Whether this happens and how long this takes is yet to be seen. Given the a wide berth is my advice!!!”

Helpful Report

Posted 8 years ago

Hello, We are very sorry to hear this. Unfortunately, you have not provided your name or order ID so we are unable to locate you on our system. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great service will definitely use them again”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent service.”

Helpful Report

Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews