Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick posting my item out ,would definitely use them again”

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Posted 8 years ago

Hello Mary, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great service, delivered in the time stated. Very happy would definitely recommend.”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Prompt delivery and a quality product”

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Posted 8 years ago

Hello Philip, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“The phone was fine when it arrived some 10 days late.”

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Posted 8 years ago

Hello Mervyn, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Sounds is too low and chafing doesn’t work, after waiting an extra 10 days for it to be delivered”

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Posted 8 years ago

Hello Hannah, We are very sorry to hear you are having issues with your refurbished device, and I can confirm that customer support advised you to return it for a repair on 12.02.18. If you have a question regarding your order, or need help with returning your device, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“The product (iPhone 6S) was reported as being in stock, but then after 5 days we were notified that the phone could now take another 5-10 days. The item took a further 9 days to arrive. Communication was okay and the item was just as described.”

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Posted 8 years ago

Hello, We are very sorry for the delay in dispatching your device. This is due to the testing and quality control stages we carry out. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Took 15 days to return my phone, despite their advertised claims to manage it over 48 hours. A simple fault that took them this long, got it back today and IT'S STILL NOT WORKING. Zero communication, evasive email responses and 30 minute telephone queues - appalling! Do not use them! They should inform you if they can't fix your phone - and in my case, clearly they couldn't! They just never bothered to inform me! Will have my £40 back, I don't care if I have to take them to court over it!”

Helpful Report

Posted 8 years ago

Hello Sara, We do aim to repair most repairs within 24-48 hours, however, depending on the nature of the fault repairs can exceed this time frame. You contacted us for an update and a customer service representative advised we would have an update yesterday, however, the repairs had already been completed, tested the hone and shipped it. If you are experiencing a fault with the repair please do get in contact and a member of the team can assist you further. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 8 years ago

“I would strongly recommend thinking twice about using this company. As many of the other contributors have highlighted, they clearly sold me an item that they did not have in stock. I am still trying to obtain a refund for the item and have been given a series of excuses as to why the payment continues to be delayed.”

Helpful Report

Posted 8 years ago

Hello Claire, I am very sorry for the delay you experienced, and I can confirm your order was cancelled and refunded on 14.02.18. Please note it can take up to 3 working days for the funds to show in your account. If you have any questions regarding your refund, please email customersupport@quickmobilefix.com. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“Seems like an excellent phone at a great price. Although it took 9 days to be dispatched it took a long time to be delivered as delivery firm hardly gave any notice on actual delivery date so I missed them twice”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! We aim to dispatch all refurbished devices within 7 working days after an order has been placed. I am very sorry for this delay and any inconvenience it may have caused. You are sent a tracking number which when it is dispatched so you are able to track your order and when it will arrive. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I Phone 6 was in top condition basically brand new - very pleased with purchase and great value for money”

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Posted 8 years ago

Hello Catherine, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“phone works perfectly and arrived promptly. Very happy”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I bought an I phone 7 for my granddaughter she had the phone for two days and it lost service I sent it back and after three week they returned it it worked for a day and had the same issue no service. I asked for my money back and they sent me s mail with fixes for me to try. I worked for 10 years in a factory which repaired mobiles so the Fixes they sent me were useless as I had already tried them . I am now going to consumer advise to see how I go about getting a refund”

Helpful Report

Posted 8 years ago

Hello Elizabeth, We are sorry to hear you have had issues with your refurbished phone. Customer support send 'at home fixes' as standard practice as 9/10 it issues can be fixed by customers at home, without having to send their device back to us. We are very sorry these fixes did not help you. Customer support will be contacting you regarding a refund. If you have any more questions regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

Hi Elizabeth, I can confirm customer support have emailed you and left you a voicemail, so please contact us at the best time for you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“This was one of the quickest no fuss companies I have encountered. The new screen is perfect and there is a warranty on it for a year which is even better. Trustworthy and efficient.”

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Posted 8 years ago

Hello Julie, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“quick and reliable”

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Posted 8 years ago

Hello Julie, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Although delivery was delayed I was kept in the loop which I appreciated. Phone however has a faulty touchscreen and battery life allows use of only a few hours, I’d like to send back for a replacement however I cannot wait over a week again without a phone.”

Helpful Report

Posted 8 years ago

Hi Nick, We emailed you on 09.02.18 with instructions to send your device back for a repair, along with a free postage label. Please send us your device so we can begin your repair and get it back to you as soon as possible. We do not have a phone number on file for you, so please contact us on 0208 5000 308 or emailing customersupport@quickmobilefix.com if you have any queries. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I had a problem with the time my repair took/lack of communication and wrote a negative review. A week or so later I was contacted by quick mobile fix customer service who apologised and gave me a refund of £10 (against a £50 spend). Certainly a step in the right direction. I might consider using them again, but I would need to see via the reviews that their service had acutely improved.”

Helpful Report

Posted 8 years ago

Hi Ashley, We apologise for the delay in your repair and that you were not happy with the communication from us. We are now investigating this, to ensure it won't happen again. We hope to see you again soon. Kind Regards, Quick Mobile Fix

Posted 8 years ago

“Very happy with quick fix mobile”

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Posted 8 years ago

Hello Lisa, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“3 weeks to repair a broken screen. No communication throughout and had to keep chasing. to top it all off 3 weeks later they advise me there are additional costs. Be warned quick by name but nothing quick about the repair apart from to try and stick you for extra cost for diagnostics!!! Can never get through to customer services as I imagine they are dealing with equally disgruntled customers that have been lured in to a quick repair!!”

Helpful Report

Posted 8 years ago

Hello, You sent your device for a screen replacement and the repairs were carried out, however, no passcode was removed or provided so we had to request this information. Unfortunately, when we received the passcode to test the item it failed the testing process. We assigned your device back to the technicians for examining and advised that you should have a diagnostics as the phone is on a boot loop which a reset cannot resolve, we did advise you of this and we are waiting to hear back on how you would like to proceed with your order. Kind regards Quick Mobile Fix

Posted 8 years ago

“Very good product,quick delivery & good communication”

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Posted 8 years ago

Hello, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Easy set up and quality work at a good price”

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Posted 8 years ago

Hello Stephen, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews