Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought an iPhone 6s. Couldn’t be more pleased. Phone arrived promptly and makes you wonder why anyone would ever buy new. Wouldn’t hesitate to use again or recommend to friends.”

Helpful Report

Posted 8 years ago

Hello John, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“So far I have been was sold a phone that they did not have in stock or ready for dispatch. Then got the phone which was faulty and broke within 3 weeks. Then returned the phone under warranty to have repaired and returned to me within 24-48 hours only to find that they have no record of it being returned over 2 days after it had been received at their store. Now having there customer services staff asking for the returns tracking number at a stage when I should have my phone back. Absolutely useless customer service and service in general. Aviod..”

Helpful Report

Posted 8 years ago

Good morning Paul, The customer service team have received your tracking number to track your order and your item is on its way, unfortunately, due to the bank holiday weekend there has been a delay in receiving your order, however, as soon as we have received your order we will be in contact with you via email. We apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very good service, great i phone replacement for one that I lost.”

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Posted 8 years ago

Hello Ray, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Delivery late phone faulty speaker not working properly”

Helpful Report

Posted 8 years ago

Good morning Jatinder, We are sorry you are experiencing a fault. We did advise you to return your order using the free postage label so we could resolve the problem you are experiencing. if you are having a problem returning your item please do get in contact with us by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quick easy options good looking product for the money good delivery time”

Helpful Report

Posted 8 years ago

Hello Chris, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“excellent condition of item and nice little gift”

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Posted 8 years ago

Hello Joseph, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“From the outset QMF looked great but after placing my order it wasn't despatched for nearly a week. When it arrived the order was wrong which may have been partly my fault but the return process takes way too long and the comms from them are not helpful at all. I was waiting for this to complete before I made the correct purchase (just in case it didn't happen) but I'm going to buy elsewhere - I don't feel i can trust QMF - sorry”

Helpful Report

Posted 8 years ago

Good morning Greg, We are sorry to hear you are unhappy with the service, we have taken this feedback on board to improve the service to ensure our customers are receiving the best possible service. Apologies for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Not really, I had to chase to find out what was going on”

Helpful Report

Posted 8 years ago

Good morning Richard, We are sorry to hear this. We have passed this onto customer support for you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I bought a refurbished iPhone 6s. Everything works perfectly and it was delivered in 7 days.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Purchased in Feb not working returned phone and it was sent back to me , stil not working . Sent back the phone and they claim they have not reviewed it . I registered the phone and have confirmation that they reviewed it . Impossible to get through to them”

Helpful Report

Posted 8 years ago

Good morning Ronan, We are sorry you were experiencing a fault with your phone, we advised you to return the phone, however, we have not yet received it. Please email us with your post office receipt and we can look into this for you. Our email address is customersupport@quickmobilefix.com Apologies for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“19 days since order placed. No phone. Automated emails. Promises of call backs unfulfilled. Promises of next day dispatch unfulfilled. Continuously fobbed off. Having to contact my bank to raise a dispute as Quick Mobile Fix do not seem to understand even after being told 3 times to issue a refund. DO NOT USE”

Helpful Report

Posted 8 years ago

Good morning Emma, We are sorry there was a delay in shipping your order. If you are unable to wait for the order please email and request a cancellation and we can arrange this for you. Please accept my apologies for any inconvenience this may have caused. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quick Mobile Fix has the worst customer service. No quicker way to sum up the website. If there was an option to rate 0 stars, I would have. I ordered an iPhone, two phone chargers and earphones exactly 20 days ago and yet to receive my order. At first, the email from them stated they had to take some time to unlock the phone which then extended to just not sending it to me. I had explained that I needed the order urgently and they informed me that it was placed on a priority list which was essentially the body of most of my email correspondence with the customer service team. To be honest, there might as well not have been a customer service team because they were of no help at all. I emailed them a final time asking for a refund but again they told me that they would put me on a priority list for shipment which I'm guessing by now is an automated response. It is an outrageously disgusting level of customer service equivalent to that of no reply. Do not buy from them!!! They are scammers masked as a legit website. Clearly most of the reviews are fake as they offer little detail in comparison to the ones complaining as well as being stereotypical review responses. If you want to spend your hard earned cash, take it elsewhere because you will most definitely lose your money and have no product to show for it.”

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Posted 8 years ago

“very good conditioned phone”

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Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent prices and good customer service”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Solved the problem of not having my selected phone colour in stocked and then gave me a next day delivery of my selected replacement colour, as promised.”

Helpful Report

Posted 8 years ago

Hello Barry,, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Monday 26th 7th working day - 'sorry for delay your phone will be with you in 2-4 working days we are doing quality checks Reply: please send phone by 28th or cancel order Wed 28th: We have the phone in gold if you would like it Reply; please send phone today or cancel order Wed 28th 4.57pm (9th working day: we haven't sent phone, we will do it as soon as we can. Reply: please cancel order no response. This does not seem complicated at no point over the nearly 2 weeks have I been given a firm answer when the phone will be sent. Hence canceling. Lots of automated emails. ID 155288”

Helpful Report

Posted 8 years ago

Good morning, We are sorry there is a delay in shipping your order, a member of the customer services responded to your email today. We respond to emails within 24 hours so a member of the team will be in contact with you shortly. We do sincerely apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“New A Grade unlocked Apple iPhone - prompt delivery - I’m very happy! Smiles all around! Definitely use service again in the future!”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Fast delivery pleased with the phone.”

Helpful Report

Posted 8 years ago

Hello Emel, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent service and after sales service. Would recommend the company”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Sent my iPhone 6 in for a simple screen replacement on the 5th of December, received it back on the 29th of January!! During this time exchanged 12 emails enquiring an update and each time was told the same story. 'Your device is being repaired as a priority, and you will be notified as soon as possible'. No information at all about timescale/reason why it was taking so long. On the 10th of January I received an extra payment request for a new battery saying they couldn't close my phone?! I paid this as I had noticed my battery was running down quickly. I then received an email 'We have extended our refund time because of an error on our refund system.' I emailed 1 week later as my refund hadn't been received and the response, 'Please disregard the email sent, as this was sent in error.' Throughout these 2 MONTHS I had tried to call but there's never any answer!! I have no idea how their still in business but avoid at all costs!!”

Helpful Report

Posted 8 years ago

Good morning, We are sorry there was a delay in repairing your order, unfortunately, there was a complication with the repair as your battery was swollen, we had to wait for the payment to be made in order to complete the battery and the screen repair. We do sincerely apologise for any inconvenience this may have caused Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews