Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“When it everything is well, they are great. But as soon as something goes wrong, they are nowhere to be seen. I ordered two phones and it did not arrive for 2 weeks. Every time I would try and call, I would be on hold for 20 minutes, followed by an unhelpful and rude customer service representative. Eventually, I got fed up and asked them to cancel, to which I was informed that one of my items had already arrived - by which point I was abroad and had no need for the phone.”

Helpful Report

Posted 8 years ago

Good morning Sal, We are sorry to hear this if you could please get in contact when you are back from the holiday so we can discuss your order and if you would like to return t we can advise you further. Apologies for any inconvenience this may have caused. Kind Regards Quick Mobile Fix

Posted 8 years ago

“Good communication. Very pleased with phone.”

Helpful Report

Posted 8 years ago

Hello Alison, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I was disappointed with the overall service as I placed an order for my son particular colour of phone which appeared to be in stock however 5 calendar days after I got an email to say unfortunately the phone was not in stock when I could have bought this from another vendor in that time. Other problem I had was although I was told delivery would be the next day I did not get an emailed delivery slot as advertised I waited the whole day and only when I decided to cancel my order did I get indication that it had been sent. Overall service poor. It may have been the one occasion that everything went wrong however I would never know.”

Helpful Report

Posted 8 years ago

Good morning Ninnette, We are sorry to hear you are unhappy with the service you received. You should have got a 2-hour time frame from the courier the morning of the delivery. If you no longer want the item please do get in contact and a member of the team will be happy to assist you. We apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Everything was great. It just took about a week to receive the phone. Phone is as new and easy to transfer data to it.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“The service received has been brilliant, communication has been great and we are very happy with the product. Many thanks”

Helpful Report

Posted 8 years ago

Hello Laurence, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“very high price for an old phone”

Helpful Report

Posted 8 years ago

Good morning Trevor, We are very sorry you are unhappy with the price you paid for one of our refurbished phones. If you would like to discuss this, please email customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Took far too long for phone. Called them on the 15th day after recieveing emails first 2-4 days priority didn't come, then 1-2 days didn't come. Then called for them on the 15th day of waiting to say 2-4 days again 10 days after first contact. Then they said sorry no white phone but have a black one can send today. Very dissapointing.”

Helpful Report

Posted 8 years ago

Good morning John, We are very sorry for the delay in dispatching your order. This was due to our quality control checks. I can confirm your order was dispatched yesterday and will be delivered today. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Got to send it back as front camera not working was by a apple shop and they said it screens cheap”

Helpful Report

Posted 8 years ago

Good morning Lee, We apologise you are experiencing a fault with your order. You will be covered under your 12-month warranty and postage will be covered too. We will have your phone back with you in perfect working order in no time. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“You made returning the phone very easy, but your customer service could be better if staff would respond to questions as opposed to sending automated replies which don't answer specific queries.”

Helpful Report

Posted 8 years ago

Good morning Linda, We will look into this with the customer service team, however, if you would prefer you can email your telephone number and we can call you. Apologies for any inconvenience this may have caused. Our email address is customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Worst service ever used Worst service ever used! Delay in phone order, phone which was described as ‘good’ was faulty. Returns process to repair was 5 working days. Asked for a refund and told will take up to 10 working days. Asked to speak to manager, was told he was unavailable. Never use this company!”

Helpful Report

Posted 8 years ago

Hello Dan, We are sorry you received your item faulty, unfortunately, we have not received your item delivered back to us, however, a manager will be in contact with you today to discuss your order. Please do accept my apologies for any inconvenience this may have caused Kind regards Quick Mobile Fix

Posted 8 years ago

“Quick efficient service. Fourth time I used them. Not been disappointed. Would recommend them to anyone”

Helpful Report

Posted 8 years ago

Hello Natalie, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent phone not a mark on it would recommend quick mobile fix to anyone”

Helpful Report

Posted 8 years ago

Hello Wayne, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“purchased a A grade phone and it didn't work”

Helpful Report

Posted 8 years ago

Good morning, We are sorry you were experiencing a fault with your phone, we have since received your phone back and issued a refund for your order. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Faulty phones supplied for the last 9 months despite being charged for a phone billed as Grade A. Reasonable refund reviews refused. No respect shown. Very disappointed. They want to go to court so to court we will go.”

Helpful Report

Posted 8 years ago

Hello Jonathan, We are sorry you are experiencing problems with your order. Please do get in contact and a member of the team will be able to assist you further with your order. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind Regards Quick Mobile Fix

Posted 8 years ago

“very good company, friendly service, I heartily recommend”

Helpful Report

Posted 8 years ago

Hello Wioletta, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“A good quick service”

Helpful Report

Posted 8 years ago

Hello Clive, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Longer than intimated for the product and no VAT Receipt issued despite my request and confirmation that one would be provided.”

Helpful Report

Posted 8 years ago

Good morning, As this is a used item it is under the marginal VAT scheme, therefore, does not have VAT. We ship orders within 5-7 working days and your order was shipped on the 6 working day. We apologise for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“My iPhone 7 was a Good price and excellent condition”

Helpful Report

Posted 8 years ago

Hello Victoria, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“When the phone we ordered wasn't available we were offered another one with a better specification but for the original price.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Just amazing, quick and easy, fixed my daughter's iPad screen within 2-3 days then delivered it safely!”

Helpful Report

Posted 8 years ago

Hello Karina, Thank you for your review, we are so happy you are pleased with your repair and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews