Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Phone is excellent and top condition. Delivery was a bit slow but overall I'm a happy customer and will purchase again 😁”

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Posted 8 years ago

Hello Gearoid, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great service”

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Posted 8 years ago

Hello Christine, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“The phone was in excellent condition. It was a very simple process. I'm very happy with the whole process. Well done Quick Mobile Fix.”

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Posted 8 years ago

Hello David, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great service and very competitive prices”

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Posted 8 years ago

Hello Paul, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Reliable and easy to order”

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Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Don't go near these cowboys!!! Sent me a very poor quality phone with buttons not working for over £200 and then just kept promising the next day forever after I returned it for replacement. After I eventually gave up I was then told I'd have to wait 14 days to get my money back!! What a joke. Avoid at all costs.”

Helpful Report

Posted 8 years ago

Good afternoon Paul, I am very sorry you were unhappy with the refurbished phone you received. Your replacement order has now been cancelled and you will be refunded shortly. Kind regards, Quick Mobile Fix

Posted 8 years ago

“I sold my mobile handset to quick mobile fix recently. They paid me exactly what they said they would and very promptly. The process was easy and efficient. Would definitely use them again in the future.”

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Posted 8 years ago

Hello Victoria, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Bought a phone off the website. Didn't arrive. Tired ringing telephone number and always engaged. Sent numerous emails and get a computer generated response fobbing me off. I have contacted my bank and will be looking at going to small claims court to get money back once they put case together.”

Helpful Report

Posted 8 years ago

“The phone took longer to deliver than the 5-7 working days because of the strict quality controls. Phone arrived and no sound at all works. Now have to send back and wait even longer, absolute shambles.”

Helpful Report

Posted 8 years ago

Good afternoon Gregory, We are sorry to hear you are experiencing a fault with your order. Please do get in contact with customer support by emailing customersupport@quickmobilefix.com and a member of the team will be happy to help you. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Fast response. No quibble. Overall an excellent service”

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Posted 8 years ago

Hello Deiana , Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Excellent service, speedy delivery and phone was exactly as described. Will definitely use again.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Great condition phone, speedy delivery.”

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Posted 8 years ago

Hello Sarah, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Had my money for 25 days and still no phone! I purchased an iPhone in pristine condition for £429.99. Quick Mobile Fix had my money on the 26th February. It was despatched to me on the 27th February and I received the phone on the 28th February. When I examined the phone I was very disappointed because the screen brightness was very low and nothing like the quality of the iPhone 6s that I was replacing. I called customer service on the 1st March and advised them that I wasn't happy with the phone. They asked me to return the phone and said they would replace it immediately. I posted the phone back to Quick Mobile Fix on 2nd March together with a note detailing my concerns. I was expecting an immediate response from them and started to be concerned when nothing happened. I called Quick Mobile Fix on the 9th March. After trying twice, and holding on for over twenty minutes each time, I finally got through and asked them where my order was. They said they had no record of receiving the returned phone. They asked for the barcode from the posting receipt which I gave them and they said they would do a search and call back in twenty four hours. No call was received. I checked the order tracker the following day which was by this time recording that they had received the phone. I was relieved to see that and assumed that an immediate response would now happen. Nothing happened. I called them again on the 14th March. After trying several times, and holding on for over twenty minutes each time, I finally got through and asked them where my order was. They said they had the phone, apologised for the delay, and said the phone would be with me in three days. Foolishly I believed them. A note appeared on the order tracker on the 15th March saying that a replacement had been processed. I was pleased to see that and assumed that I would get the phone within the three days that they had advised. Nothing happened. On the 22nd March (today) I tried to call them several times. Each time I waited and waited but was unable to get through. Eventually I gave up. So, to date they have had my money for 25 days and I still don't have a phone. I will try to contact them again tomorrow but getting through on the phone to Quick Mobile Fix is almost impossible and listening to an endless "Your Call Is Important To Us" message when it clearly isn't is very frustrating. They have my money and I don't have a phone. That isn't right and I think other customers need to be alerted to the fact that this company isn't as quick as their name implies. I will post another review when and if I get my phone. If anyone at Mobile Quick Fix is reading this can I have my money back please.”

Helpful Report

Posted 8 years ago

Hello John, We are sorry you were experiencing a problem with your phone/order. We see from your review that you no longer want the order and we have now processed it for a refund as you have requested. If you have any questions or inquiries please contact us on customersupport@quickmobilefix.com. Please accept our apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“Excellent. Deliveries could be faster though.”

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Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Of your thinking of selling your old phone then take the time to look elsewhere. Don't believe or be fooled like myself at their offer. When they receive your phone the offer is halved. They clearly have different views on condition. My phone was immaculate very slight wear and tear as it was always in protected cases. But they told me it was in poor condition? So unless your old phone is brand new and never been used you may??? Get close to their offer. In my opinion this company should be avoided”

Helpful Report

Posted 8 years ago

Hello James, We offered less for the phone as the phone was more damaged than described, you have since refused the order and we have arranged for the phone to be returned back to you. Apologies for any inconvenience this may have caused. Kind regards Quick Mobile Fix

Posted 8 years ago

“Appalling service , I ordered a phone 10 days ago and have emailed a few times as I needed it urgently for my son , I have just been informed that they are out of stock of black but I could have white , why did they take my order and money and state in stock . I said I would accept white as long as it was sent out immediately, just had an email saying will be dispatched in 24 hours , so we are now talking next week , not happy , not quick mobile at all very disappointed”

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Posted 8 years ago

“The whole process was so easy and quick!”

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Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I sent my phone for two repairs , they said you’d done them but another repair was needed and I agreed . Then they found another repair needed doing but I decided I didn’t want it doing , I wanted my phone back ! Since then nothing, can’t get through on the phones and they seem to just ignore my emails !!!!”

Helpful Report

Posted 8 years ago

Good Afternoon David, The quality control department are not satisfied with the performance of your device, and it has been assigned to the technicians to resolve this matter. We have a quality control team who test your device to ensure that it is fully working before it is dispatched so you are happy with the repair. Your device has been sent back to our technicians who will work on it until they are happy with its performance. Once this has been completed and tested again, it shall be dispatched. When it has been dispatched you will receive a dispatch email, and your order will be delivered the next working day. We do apologise for any inconvenience caused and thank you for your patience.If you have any further questions or enquiries please contact us via email or telephone, or by using the live chat on our website. Kind regards Quick Mobile Fix

Posted 8 years ago

“Awful customer service”

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Posted 8 years ago

Good morning Kirsty, We are very sorry to see your review. Would you please contact us regarding this so we can investigate this for you. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Good quality new phone was delivered”

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Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews