Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“Very poor service.Slow turnaround and awful communication”

Helpful Report

Posted 8 years ago

Good afternoon Tim, We're very sorry to hear this. I can confirm your repair was delayed as you did not provide us with your passcode to allow us to test your device. If you have a question regarding your order, please contact customer support by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“The phone worked very badly after initially seeming OK. It got harder, then impossible, to use and spontaneously called 999, resulting in the Police calling to my house!”

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Posted 8 years ago

Hello John, We are sorry to hear this has happened. We received your item back and issued a refund as requested. Apologies for any inconvenience this may have caused. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very happy with the device, ordered excellent condition and can find and marks a all, so far very pleased I only spent £400 not £700 on a new device.”

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Posted 8 years ago

Hello Matt, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“They got my phone to ASAP and it made my day”

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Posted 8 years ago

Hello Kimarni, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quality service, product and comunications.”

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Posted 8 years ago

Hello Colin, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Ordered a phone 2 weeks ago + Emailed as told it would be here last Thursday and it hasn’t arrived yet! No one answering the phone! Don’t use this site, it’s bull shi*”

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Posted 8 years ago

“Free case for my new IPhone which came quick”

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Posted 8 years ago

Hello Noel, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“DO NOT ORDER FROM THIS COMPANY!!!!! Ordered a phone 3 weeks ago with the promise of dispatch within 3-7 working days. Tried calling today to see what's happened to my order, after 33minutes on hold my call was ended by the operator saying "we are now closed" (12:30 in the afternoon). After another 20 minutes on hold the second time I managed to speak to someone and was told "there aren't any guarantees in this world" and that as soon as a phone becomes available it'll be dispatched but couldn't confirm a time frame for this. So much for 3-7 working days??? Stated I want a refund and was told I need to send them an email and allow 14working days for the refund??? Funny how they managed to instantly take the £360 out of my account for the phone they didn't actually have available to send me yet cannot refund that money for 14 working days. Very poor customer service and completely unreliable. Don't make the mistake I did of ignoring the bad reviews and ordering anyway, they cannot be trusted.”

Helpful Report

Posted 8 years ago

“About a month ago I ordered a mobile phone from Quick mobile fix, which did not come. I was not advised it was not coming but took the day off work, only to discover no phone! 2 days later I phoned Quick Mobile Fix, was a miracle that I actually got through. I asked to cancel as I had to order a mobile elsewhere and spoke to a rude and unhelpful member of staff who had a 'tough, so what' attitude towards the 14 days I would have to wait for refund. So... I had also emailed during this time to be then told in the email: sorry but the phone is delayed.. at no time during my conversation with the agent was I told the phone was delayed, or I may have still had it and waited! I was then told a few days later that the phone had already been sent and eventually after me explaining I was not taking another day off work just to get a phone that needed to be sent back AT COST TO ME they assured me that they had contacted APC for the phone to be sent back. Fast forward to nearly a month later...I have asked about 15 times so far for details of the complaints procedure and am still awaiting a call from an agent who is apparently 'dealing' with my case but lo and behold, still no call, still unable to contact the company as I work and when I try to call it is constantly engaged and what a shock, no refund! DO NOT USE THIS COMPANY, It has been nearly a month now and I still have no refund and no resolution, neither have I even been given the complaints procedure! The incompetence is beyond now and I am having to seek legal advice to get my money back!!”

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Posted 8 years ago

“Phone works like a dream!”

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Posted 8 years ago

Hello Alison, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“It was quick and easy to get what I needed.”

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Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Courier woeful, no information provided for delivery, tracking number non exsistant. Redirected paid the charge, delivery made to work place, no name addressed ,(500 employees),”

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Posted 8 years ago

“Excellent service with a good choice of products competitively priced.”

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Posted 8 years ago

Hello Steve, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very efficient and would definitely use them again happy with my purchase”

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Posted 8 years ago

Hello Helen, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I bought a refurbished iPhone 6 which took a little longer to arive than indicated. When the phone arrived it was in excellent condition but had a problem with a weak WiFi signal. Quick Mobile Fix took the phone back and it was repaired and returned promptly with no quibble. I am now very pleased with the phone.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service, and we're so sorry for the fault! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Wouldn't recommend for repairs, after I sent my phone for repair, the management dint even send me email or notification that it's been received or not,iv sent my phone to fix screen on it's been 6days I still dint received my phone, tried customer services, never received my call. Sent a message regarding what's happening with my phone still not yet replied. I really don't know what should I do next.”

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Posted 8 years ago

“Bought a iPhone 6 from quick mobile fix very good service took ages to get here though.... but in the end I got the phone very nice phone works well like new”

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Posted 8 years ago

Hello Jennifer, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I made an order (Iphone 7) 2 weeks ago, didn't receive any email in the first week that my order will be delayed. Then I received an email on Friday morning telling me there is a delay due to quality control checks so expect the order to be delivered in another 2-3 working days which was supposed to be Tuesday or yesterday and up until now nothing has come. Its now almost 2 weeks and still no order has arrived. I’m very disappointed with the level of customer care and failing to delivering what you email. At this point I’m just fed up and beyond disappointed. I cancelled all my plans I was supposed to make last week so I can wait for the phone. And today its Thursday nothing came in the post!. Very discontented with the service I have received and this will definitely be the last time I make any transaction with Quick Mobile Fix.”

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Posted 8 years ago

“Fast. efficient and top qulaity”

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Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

“fast delivery, all in perfect order”

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Posted 8 years ago

Hello Michael, Thank you for your review, we are so happy you are pleased with your order! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews