Quick Mobile Fix Reviews

Name: Quick Mobile Fix
Rating: 3.18

3.2 Rating 6,835 Reviews

55 %

of reviewers recommend Quick Mobile Fix

Company Reviews

Questions

Metrics

3.2

Based on 6,835 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 54%
Accurate And Undamaged Orders	Greater than 82%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Over A Week
Customer Service	2.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Email:

customersupport@quickmobilefix.com

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Quick Mobile Fix 5 star review on 11th October 2025

Anonymous

Anonymous // 01/01/2019

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“New ipad arrived nicely packaged.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Shambolic - Completely incapable of customer service and delivering the service promised. Shambolic - They should be called "We might Fix Your Mobile - At Some Point". My main issue here, is the complete BS factor, lack of customer service, lack of communication, lack of accountability, for a service I'm paying £239.99 for. These people don't want to be contacted. It's fine if everything goes to plan, but if you need to speak to someone, you're in for a world of pain. If it could go wrong, it has. Initially an error was made by me (which I'm happy to admit for complete transparency) and I ordered a screen replacement for an S7 whereas my phone was an S8, perhaps the core of the problem started here. Having realized the error of my way, I then attempted to contact QMF to amend the error, and knowing there would be additional funds to pay. This is where the issues started. The phone number is never operational. I've tried time and time again during business hours and have come to the conclusion that this number isn't actually operational. 20/3/18 - I emailed on stating my error, and asking for someone to call me so I could pay the extra money and fix the issue. 22/3 - QFM emailed about additional payment, clearly the first email had not been picked up. I responded immediately paying the extra funds, and sent an email with the reference number within the email chain that it had been done. Received an email later that day requesting the reference number that my payment email related to, which had already been provided. 23/3 - I was told that the device is with the technicians undergoing repairs with an aim to complete within 24-48 hours. 26/3 - Due to there being no tracking on the repair tracker, I emailed and asked for an update. At that point, I was told that due to a "massive delay on repairs for devices that have been sent back to us" that I should allow an extra 2-3 days for the repairs to be completed. So by this point, I'm starting to get annoyed. 28/3 - Email received to say due to the repair I had requested, they are short of parts and there will be another 4-7 working days. By this point I had lost patience, and asked for an escalation point. Being very clear, I asked for a number that was actually functioning, and a point of contact (ie an actual person) outside of the customer support (oh the irony) email. In return, I was offered the same email and the same number that doesn't seem to be capable of incoming calls. I'm now in a position where I could probably get my device returned, but I've got grave concerns of ever seeing my cash again if I take that option. I risk the possibility of never seeing my device again by writing with it at this stage, however I think the general public need to know how bad this service is. There are plenty of other providers out there, I only wish that I had gone with one of those, and my suggestion for anyone reading this post is that you do the same. Also in retrospect, worth noting that they do not guarantee waterproof integrity post repairs, be mindful of this when reading the small print. Avoid at all costs.”

Helpful Report

Posted 8 years ago

Good afternoon Nick, We are sorry there was a delay in repairing your item. Unfortunately, as you booked your device in for the wrong repair (Samsung Galaxy S7 not the Samsung Galaxy S8), we were waiting for you to pay the required price difference before we could complete repairs. Because the wrong repair was booked in, we also had to order the relevant parts, and wait for them. We did contact you to inform you of this. We also made you aware that the parts were not in stock and we will need to wait or we can return the phone back to you, however, you were happy to wait. If you have changed your mind and would like the order cancelled please do get in contact with the customer service team by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Purchased refurbished phone. Expected delivery dates have come and gone, yet still failing to dispatch or confirm dispatch nearly 2 weeks on. Phone lines down can't contact. Email pointless and tracker function shows no activity or updates nearly 2 weeks later!. Wish I had read up on all the negative feedback about refurbished phone sales first - 'smoke and mirrors' come to mind!”

Helpful Report

Posted 8 years ago

Good afternoon, We are sorry there has been a delay in processing your order, unfortunately, our phone lines were down this morning due to maintenance, our phone lines are back up and running as normal and we do respond to emails within 24 hours. Our email address is customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Although my unit had to go back twice they were very helpful and customer services was very good”

Helpful Report

Posted 8 years ago

“Great phone in almost immaculate condition.”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Emailed company as ordered iPhone 4s as I wanted to know if carplay was all ready loaded on phone or was it an app to download.Had a reply that it was an app.to download. Received phone in good working order with thanks.lovely phone but Carplay app not available for the 4s for iPhone 5 only ..really disappointed as know having to look and she'll.out for iPhone 5.”

Helpful Report

Posted 8 years ago

Good afternoon Rupert, We are sorry for this, we normally advise to check the app store and the IOS apps are compatible with as apps tend to update regularly and become incompatible with older phones. If you would like to return the phone for a trade in please do get in contact by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“phones were delivered promptly and in good condition”

Helpful Report

Posted 8 years ago

“Received exactly as described”

Helpful Report

Posted 8 years ago

Hello Clare, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Phone worked great for a couple of days . Then screen went blank showing 100% then sticking on 1% I emailed the company nobody got back to me . After 10 days of disappointment I had the battery replaced which cost me £45.00. I am very disappointed”

Helpful Report

Posted 8 years ago

“Price was good but no good condition as I ordered and expected, more likely average than good, lots of damage all around but healthy and working well”

Helpful Report

Posted 8 years ago

Good afternoon Fred, If you are for any reason unhappy with your order please do get in contact with the team and we can look into exchange the handset for you. You can do so by calling 0208 5000 308 or emailing customersupport@quickmobilefix.com. Kind regards, Quick Mobile Fix

Posted 8 years ago

“Very happy with the phone and my grandson said it was excellent”

Helpful Report

Posted 8 years ago

Good afternoon, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Exelent service- the phone we received was almost like new- perfect condition and they send us free gift( cover case) free of charge few days later- something that we didn’t expect . Thanks”

Helpful Report

Posted 8 years ago

Hello Milen, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Item as described and working well so far”

Helpful Report

Posted 8 years ago

Hello Tessa, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“The iPhone was brilliant buy, with my order being processed and delivered very efficiently.”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Phone arrived promptly and in good condition no problems”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Price, efficient delivery, addressed and corrected a problem with no fuss. Doing all the right things to make a customer happy. Two thumbs up!”

Helpful Report

Posted 8 years ago

Hello Peter, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Easy to get in touch with and phone is great!!”

Helpful Report

Posted 8 years ago

Hello Jamie, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Quick delivery and phone condition exactly as described”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“I sold my phone on quick mobile fix and I got the price I was offered, money transferring and assessing took a while, but happy with the sale.”

Helpful Report

Posted 8 years ago

Hello Nashwah, Thank you for your review, we are so happy you are pleased with your experience and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

“Really pleased with iPhone 6, great quality, will be using again”

Helpful Report

Posted 8 years ago

Good morning, Thank you for your review, we are so happy you are pleased with your order and our service! Kind regards, Quick Mobile Fix

Posted 8 years ago

Quick Mobile Fix is rated 3.2 based on 6,835 reviews