QuickQuid Reviews

Name: QuickQuid
Address: 483 Green Lanes, London
Rating: 4.17

4.2 Rating 2,134 Reviews

80 %

of reviewers recommend QuickQuid

Company Reviews

Questions

Metrics

4.2

Based on 2,134 reviews


Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour

Visit Website

Phone:

0800 056 1515

Email:

support@quickquid.co.uk

Location:

483 Green Lanes
London
N13 4BS

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service i have received from QuickQuid is absolutely disgusting and the last live chat agent I spoke to was rude and completely unhelpful.”

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Posted 9 years ago

“its never been a problem to borrow me any money before, i have always paid ontime, and yet i get no thanxs to it, well my custom lost, and many more”

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Posted 9 years ago

“Marlena, the advisor was not very helpful. Unable to provide specific information. I spoke with Viola a few days back who was much more customer focused. Viola was ace.”

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Posted 9 years ago

“You took payments twice had to ring up to get the money refunded and then when you had returned the over payment it came back on the account as a new loan took 3 telephone calls for you to admit I had payed the loan off early had to close the account as the information on my log out page was constantly wrong and I was worried you would take further money from my account which was clearly not owing. Terrible never use you again”

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Posted 9 years ago

“Maria was very unhelpful in my query and i'm extremely disappointed with the customer service i received. I shall not be using QQ ever again.”

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Posted 9 years ago

“The worst company I've ever had the misfortune of dealing with. Never heard of this company until a demand letter arrived saying I'd taken out a loan and I owed them hundreds of pounds in unpaid loan repayments. Having never taken out a loan recently, let alone with this company, I called them to ascertain what was happening. Without divulging personal info (which I would not give them as I assumed this was a scam) they would not tell me anything about the loan, where it was taken, what it was for etc. They would only confirm the loan was genuine. I emailed them with a statement to say unless they provided me with documentary evidence that I owed them any money, I was handing the details to the police, which I have since done. They have still not confirmed any details of the 'loan' 8 weeks later. I completed 2 documents from their 'anti fraud' department, but despite umpteen calls, emails and live chat sessions, they have not responded to anything. Awful, awful company. Steer well clear.”

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Posted 9 years ago

“read that I am a valued customer but it is hard to believe.”

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Posted 9 years ago

“For 2 years I was a great customer, never late, always paid my loans off and the last time because I disagreed with their automatic 10 month payment plan and complained I've not been able to get a loan since.”

Helpful Report

Posted 9 years ago

“They won't take the money from my account and then charge me for a late payment. Money is available. Cards are not blocked and working fine. The same card I've used for months suddenly doesn't for on their system. None of my details have changed yet they see no issue.”

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Posted 9 years ago

“Spoke to some guy with an American accent. It was taking at least a minute for a word to leave his mouth. Then ID verification involved asking me all the questions I had already answered on the online form. Where do they get these people?”

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Posted 9 years ago

“very unhelpful”

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Posted 9 years ago

“Once I have paid this loan back I will never use you again, you should offer more choice than a monthly payment option & your staff are ill equipped to deal with complex enquiries. Simply robots programmed to give robotic & useless answer & no help at all”

Helpful Report

Posted 9 years ago

“"Quick" Quid?? I applied for a loan which took over 15 hours to process and then it told me that it had re evaluated my maximum allowed amount (which was now below what I needed), which was due to an error on THEIR part which didn't save my employment details correctly. When I spoke to a customer service representative they said that I had to prove my income in order for them to change it. The error was their fault they should just reverse it I shouldn't have to prove anything!? They also said if I wanted to speak to a manager I had to wait 24-48 hours! Absolutely ridiculous service I would absolutely not recommend.”

Helpful Report

Posted 9 years ago

“I was chatting to Tara and unfortunately she did not answer my query straight away and she also made a statement ' I am very well tried thank you so much', what does this mean i thought she was being cheeky”

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Posted 9 years ago

“i have been lied too on many occassions, different excuses have been given for reasons why payment will not be accepted from me, from DD dates, Visa card details, wrong address. all i want to do is pay. by refusing to not take my payment you are getting me into further finacial debt.”

Helpful Report

Posted 9 years ago

“Since changes made to Flexi loan it wasn't clear as to how interest worked out and to me appeared to result in more interest charges that originally stated. Forcing people into the 10 months gave a false picture and in my opinion was only done to the benefit of QuickQuid with no benefit to the customers.”

Helpful Report

Posted 9 years ago

“other companies allow you to enter into repayment arrangements prior to going into default. Although I recognise that entering into a repayment arrangement is a series thing, by being able to plan it prior to going into default makes it easier to plan in the next month. It also prevents some very unpleasant experiences at a time that is clearly incredibly stressful for the customer. I appreciate it probably allows you to recover more interest on payments, however if you want to appear to be a 'responsible' retailer then I strongly suggest you re-consider this model.”

Helpful Report

Posted 9 years ago

“tried to pay off loan early like it says make a payment but then still adds interest on to the loan and makes payment like you never asked to process a payment for it!”

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Posted 9 years ago

“i am having trouble to repay my loan and im being offered no feasible alternative”

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Posted 9 years ago

“Processed a payment I was already processing on the website without asking me for confirmation. Took double-payment, and cannot promise a refund within the same time-scale they can give loan withdrawals. Completely messed up my weekend plans because the operator got greedy and wanted the payment to go against her name.”

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Posted 9 years ago

QuickQuid is rated 4.2 based on 2,134 reviews