Quictent Reviews

Name: Quictent
Address: 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, Wan Chai
Rating: 4.63

4.6 Rating 729 Reviews

91 %

of reviewers recommend Quictent

Company Reviews

Product Reviews

490

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sales@quictents.com

Location:

11/F CAPITAL CENTRE 151 GLOUCESTER ROAD,
11/F CAPITAL CENTRE 151 GLOUCESTER ROAD
Wan Chai
999077

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Quictent 5 star review on 20th August 2023

Denise Esquivel

Quictent 5 star review on 5th August 2023

Stephanie Gonter

Quictent 5 star review on 3rd August 2023

Marion Watt

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very happy with the overall quality of the canopy, but more importantly , I really appreciated the quality of service I received from Phoebe at the customer care center!”

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Posted 2 years ago

“Seems to be able to meet our needs. Have to wait awhile before it can be assembled. Not doing right away. Need to level the ground and such.”

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Posted 2 years ago

“Customer service is incredible. They were able to help me re-order the plastic covering for my greenhouse and when it arrived damaged immediately re-ordered and shipped another one. A++++++ for customer Service”

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Posted 2 years ago

“Greenhouse tent had some defective frame poles and cover crumbled under weather conditions . Green was awesome representing his company and Did his best to rectify situation to my satisfaction.”

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Posted 2 years ago

“Betty (customer service) rocked it ! Quick email replies that accurately and fully answered questions. Continued follow-up emails to make sure the product arrived. Have used the canopy once, outdoor market, easy set up and take down.”

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Posted 2 years ago

“Good tent for the price, but the real gem was Cicely with customer service. She was quick and very very helpful in assisting me with my problem. I wouldn’t hesitate to reach out again if I needed to!”

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Posted 2 years ago

“Green was very accommodating in helping us resolve a situation where a storm collapsed our first frame.”

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Posted 2 years ago

“I had a pole break on my screen tent and they were very responsive and willing to replace the frame at a low cost. This saved the hassle and expense of purchasing a whole new set. I’m very pleased with their service!”

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Posted 2 years ago

“Had critical missing parts but the customer care was AMAZING! Got back to me on a holiday weekend and got the parts shipping out immediately.”

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Posted 2 years ago

“Jasmine at Quictent was very helpful and pleasant to deal with. I bought a carport tent, and when I received it, it was missing a few parts. Jasmine took care of making sure the missing parts were sent quickly. I would definitely buy from this company again.”

Helpful Report

Posted 2 years ago

“Three vertical poles were damaged when I received the 10x20 Quictent. I reported the damage and requested replacement poles. Jenna promptly responded and started the replacement process. She keep me posted on the status and requested feedback on what might have caused the problem so it could be corrected.”

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Posted 2 years ago

“Ordered Carport Model:GM1102. Item received in-time. One leg assembly was missing (#5 & #6). However, Jenna from Quictent Customer Support was very diligent in following thru to replace missing parts in-time as well. Overall I am happy customer.”

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Posted 2 years ago

“The canopy performs well, and is easy to set-up. Cicely was very helpful and professional when I needed a replacement part. The replacement arrived on time and is still working perfectly.”

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Posted 2 years ago

“20' x 10' x 7' Heavy Duty Large Greenhouse 20' x 10' x 7' Large Greenhouse-Green ⁠I ordered this because it looked like just what I needed, just enough space and economical. ⁠I was fairly easy to assemble. I did not finish it the first day because I did not have what I needed to secure it. Even with that it withstood some moderate winds pretty well. I eventually weighed it down with sand and railroad ties It looked pretty sturdy even though I had not anchored it with tiedowns. I made the mistake of leaving one of the doors open over night and We got some pretty tough winds that night which were blowing from a totally different direction from normal, straight at the door... Next morning I came out to a really messed up greenhouse. It had one minor tear in one of the doors, several Velcro straps were ripped out and a lot of the tubing connectors and some of the tube were destroyed. I was kind of discouraged and mad at myself for letting that happen. ⁠I contacted customer service and got relatively immediate reply from Yummy via email. I sent Yummy a list of the damages and I was very surprised that they offered to send me a completely new greenhouse for cost of shipping even though it was my fault, can't beat that for customer service. ⁠I also did some more looking at their products and noticed the 20' x 10' x 7' Heavy Duty Large Greenhouse version with the heavier frame and screws to secure the tubing together and with a couple of support tubes at the corners, so I ordered an additional one of those. I will be putting them side by side with the heavier version blocking the southern side of the original. Both facing the wind block I had built on the normal wind side. ⁠I will be strapping these down before the next heavy wind storm. Also have 60 sandbags waiting for them ⁠Thank You Yummy and Quictents!”

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Posted 2 years ago

“I was very impressed with the galvanized garden bed and the plastic frame for the greenhouse. I did have some concern with the thinness of plastic cover for the greenhouse. I planted several types of vegetable plants. Everything has grown very well. The greenhouse effect is very good. My plastic cover did have several tears along the seam where the zippers are. When I alerted the customer service department I immediately received a replacement cover in the mail. I was there I am very happy with the customer service. Overall this is a very good product. I would concentrate on making the plastic cover a little bit more durable so that it does not tear so easily.”

Quictent 4 star review on 25th June 2021

Helpful Report

Posted 2 years ago

“My greenhouse had a couple of small flaws and the kind people at Quictent shipped me a replacement very quickly. The customer service was awesome!”

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Posted 2 years ago

“I am frankly very surprised by the prompt professional response that my small order received 😀. While I haven't yet received my part due to a problem with FedEx, Nova has been extremely helpful in getting things straightened out for me. I am super pleased with your service and the product. Sincerely, Mike Daugherty 😍. To add to my review above, I have received the part that I ordered. It only took about two or three days after the delivery mistake was discovered. The parts were perfect and once again, I am super pleased. Sincerely, Mike Daugherty.”

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Posted 2 years ago

“Our 10’ greenhouse blew across the yard. Bent a few parts. Stakes weren’t strong but to be fair the ground was damp too. The company offered to replace the broken pieces for free so that was a good thing.”

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Posted 2 years ago

“I am happy with my green house purchase at Quictent. I had some issues with the cover which promptly got replaced by the customer service esp Cecily has been very helpful. Thank you once again Cecily.”

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Posted 3 years ago

“Great service”

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Posted 3 years ago

Quictent is rated 4.6 based on 729 reviews