Quictent Reviews

Name: Quictent
Address: 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, 11/F CAPITAL CENTRE 151 GLOUCESTER ROAD, Wan Chai
Rating: 4.63

4.6 Rating 729 Reviews

91 %

of reviewers recommend Quictent

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sales@quictents.com

Location:

11/F CAPITAL CENTRE 151 GLOUCESTER ROAD,
11/F CAPITAL CENTRE 151 GLOUCESTER ROAD
Wan Chai
999077

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Quictent 5 star review on 20th August 2023

Denise Esquivel

Quictent 5 star review on 5th August 2023

Stephanie Gonter

Quictent 5 star review on 3rd August 2023

Marion Watt

282

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So why did you take my review down. People need to know the truth. Don't buy from this company, after 4-6 emails they say the replacement cover for my greenhouse made by them is not available? I don't understand the problem as the greenhouse is still available on there website. The greenhouses only last one season before all the seams rot. Very disappointed.”

Helpful Report

Posted 1 year ago

Hi Janet, Thank you so much for getting in touch with Quictent. We are so sorry for everything happened during our previous communication. We sincerely hope the words below will be a bridge for smooth sailing on the case. At Quictent, we always put our customers first. We fully understand your concerns about not wanting to provide previous order information and will proceed with the part order as per your request. The representative will follow up via email. Please check your INBOX in time. We understand your urgency to get a replacement cover, especially since it's still cold outdoors. And we'd like to make things go as quick & smooth as possible with anything showing you're owning a Quictent model. That's probably where the misunderstanding comes from - it's not that we don't want to offer you the replacement cover, we just want to make sure that the cover you get would fit your greenhouse frame perfectly, otherwise it would be a waste of both time and money—the point is, if your frame is not a Quictent frame, we CAN'T PROMISE that the cover we send you will fit. And in that case, we will NOT accept a return or refund request for the part order. That's also the reason why our customer service representatives ask for purchase history or pictures - just to ensure you get a matching cover and avoid loss in advance. Again, a gentle reminder: please understand that except for manufacturing defect/shipping damage, we will NOT accept a return/refund request after the replacement cover has been delivered. Thanks a million for your understanding and time!

Posted 1 year ago

“This tent is poorly designed 6 spots on the frame with 2 bolts at each spot rub on the tent cover damaging the cover at each spot . Its not rocket science!. But naturally cause it rained and had a little wind they can't honor the junk you sell.”

Helpful Report

Posted 1 year ago

Hi Brent Blanchard, Thank you so much for buying from Quictent. We're sorry for any inconvenience and sincrerely would like to help out. What types of tents are you talking about, a pop up tent, a patio umbrella, or something else? Sorry that we did not find any purchase or contact history before. Therefore, we can't conclude which Quictent products you're talking and do not know how to help out. Could you please share the following info so the support team can further help? - Order platform - Order number - Pictures or videos to illustrate the case A representative from the support team will follow up in 24 hours, and your response will help make everything go more smoothly. Please keep an eye on your inbox. Thanks for your time again. Happy holiday season!

Posted 1 year ago

“Not happy. First time I used the tent, the frame bent.”

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Posted 1 year ago

“Missing multiple 6-1 bars. Blew away with winds even with stakes holding it down.”

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Posted 1 year ago

“I'm changing my review. I bought a 10x20 carport canopy in August of 2022. The cable broke upon tightening it. I cannot get customer service to answer the phone nor will they solve my problem. I have given them the order number several times it's like they're not listening to me. Beware purchase elsewhere !!!!!!!!!!!!”

Helpful Report

Posted 1 year ago

“I ordered a tent and the wrong size was delivered, so I contacted customer service who said they would send me shipping labels to return the tent. I could not get a refund until the tent was returned and I needed the tent for an upcoming event and ordered the correct size again. They sent me two different shipping labels for the return, neither of which were correct when I took them to the shipper (USPS the first time, Fedex the second time). I tried to call customer service, sent emails, and received no response to the calls, and delayed response to the emails. I finally had to pay for the shipping myself, which amounted to over $400 for three boxes in excess of 150 pounds. I did this because they stipulated that the returns needed to occur within 20 days or I would not get a refund. I have been trying to get reimbursed for the shipping ever since. It seems as if their customer service is based overseas because you get email responses in the middle of the night. The only reason the get a 1 out of 5 is that the second tent has worked, once they sent the missing parts. Their customer service is not good.”

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Posted 1 year ago

“Tarp is to big for your carport.”

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Posted 2 years ago

“Threw away the anchor PINS and used HD inground anchors. Was 100% sure my 20-13 foot was windproof. Along came a 50 MPH wind storm. Took the side panels off and left the roof on. Still 7 of the side steel posts were bent beyond repair. I can’t keep pulling down the sides every time a major wind storm occurres. Goodby quicktent and 500$.”

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Posted 2 years ago

“Pieces were missing or broken, therefore this item was completely unusable. Other than that, Mrs. Lincoln, how was the play?”

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Posted 2 years ago

“I have no directions!”

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Posted 2 years ago

“I tried to contact to no avail.”

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Posted 3 years ago

Quictent is rated 4.6 based on 729 reviews