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Quidco Reviews

1.8 Rating 247 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Their customer services will just give you the runaround and just waste your time, probably spending most of their time writing spoof reviews. Been with them years and no longer getting the cashback especially the high amounts, I wonder where the money is going? A more suspicious person might think they are actually getting the cashback and not passing it on as with my £70 quid for signing up to broadband. I did not even get the money for introducing a friend, and their CS are not interested, or not allowed. I will be taking this up with the regulator. It is sad to say I now believe that the money is NOT finding it way back to the customers and Quidco is just a scam.”

Posted 2 years ago

Hi there So sorry to hear of your disappointment and your beliefs about our processes but if there is anything we can do to help you further just message us socialsupport@quidco.com so we can help you - Antony

Posted 1 year ago

“Says, I have had £850 cashback, I've recieved £300 over the years. Its a rip off. Some companies never pay the cashback and use the pronise of 10% cashback to entice you. False promises all the way!”

Posted 2 years ago

hello there, Thank you for your review and I hope you are well, I am really sorry to hear of any issues you have encountered, if you could please send me some further information regarding your declined cash backs I can certainly look into these for you. Thank you Ashleigh socialsupport@quidco.com

Posted 2 years ago

“Have used Quidco for several years. In the last 12 months have had two declines. One from an Insurance Co who Q say refused to give them the money,and the most recent from Aviva who declined because I allegedly had another browser open when I purchased car insurance?????? In both cases I went through Q, and the policies have gone live. Total £164. Move to another cash back site I think.”

Posted 2 years ago

Hey, Thanks for the review 💙 We're really sorry to hear that, we do our best to ensure that cashback is paid but unfortunately, it is never guaranteed as it is ultimately in the hands of the retailer to either approve or decline the cashback. It sounds as though that the older claim was declined as the retailer did not approve of the purchase and that the other is declined due to competing cookies. They can get pushed through to the retailer first, and so the retailer will see that source as the referrer of the sale and pay the commission to them, rather than to Quidco. As the retailer won't pay the commission from the sale twice, they won't now pay these funds to us, so we don't have them to pass onto you as cashback. We do apologise for the declines you have experienced, but if you wish to discuss these please do on customersupport@quidco.com so we can have a look at that for you -Summer

Posted 2 years ago

“Have used Quidco for many years but service is getting worse. Recently had a claim for cash back declined because the supplier said that I had returned the item (which I had not done). Quidco said that they do not dispute a supplier if they decline cash back - WHY NOT? Very disappointed and may now move to another cash back provider.”

Posted 2 years ago

Hello there , Hope you are well, thank you for your review, I am really sorry to hear your cash back was declined, please be assured we do share your disapointment when this happens. We can certainly take a look into this further for you sorry, can you please send the details to me at the address below and we will see if there is anything further we can do . Thank you Ashleigh 😁 socialsupport@quidco.com

Posted 2 years ago

“Everything is being declined ,and the cashback not decline it takes nearly 1 year to be available. Do not use them they just getting money every time you use it and give nothing.”

Posted 2 years ago

Thanks for your review, we appreciate it 💙 We're sorry to hear that you've had some declined cashback, however we can absolutely confirm that when cashback is declined, we're not paid a thing for the transaction. The average payment speed varies by retailer however you're always able to check this pre-purchase on every retailers' page 😊 - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Just like many of the other reviews, I would suggest choosing topcashback. Quidco will mislead, lie, be rude, dismissive and ultimately eventually give a reason to decline your cashback. Today I closed my account, staff were sarcastic and rude about it.”

Posted 2 years ago

Hey Julie, Thanks for your review 💙 I'm sorry to hear that you had that experience, we do all we can to ensure that we give the best answers and ensure we do our best to secure your cashback. We can only apologise if you were treated like this and if you would contact us about this, we would see what we can do to make this right for you -Summer

Posted 2 years ago

“My account was blocked for no reason after the Tidal promo. Quidico replied to my email "Why was my account blocked?" with some laconic explanations that can be summed up to "We wanted a lot of people to register but we didn't want to pay them many, so your account will remain closed", as your review will remain 1-star. Would not recommend these scammers!”

Posted 3 years ago

“Unfortunately it is a scam site. They will ban you if you collect too much cash :/ I do not recommend ! !”

Posted 3 years ago

“I made a purchase in January, Quidco couldn’t track my order then I made a claim, I was told that the cashback should be paid in 6 months, now October is coming still no news, they offered a pound cash boost for the next purchase, I bought something afterwards but again not tracked, when I made a claim, it said to wait for 6 months for a decision from the retailer. The story is repeating, if no news after 6 months which means you won’t get the £1 boost. I don’t know if it is a trick to fool people? It is disappointed and unfair. Definitely avoid using them again”

Posted 2 years ago

Thanks for your review, we appreciate it 💙 Ok so tracking is something that's almost exclusively controlled by your device and browser settings - if a transaction's not tracked, it's almost always down to an issue there. I'd advise having a look at our Tracking Tips and Tricks found on our Help Centre - it could potentially be a really small issue that's causing your cashback not to track in. - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Have used Quidco for many years and could always rely on the cashback coming through. In the last year or so, everything is being declined and claims refused. This is despite following the procedure shown for the retailers. I don't even bother looking at the website any more as the promise of cashback cannot be guaranteed.”

Posted 2 years ago

Thanks for your review Neil, it's appreciated 💙 I'm sorry to hear that you've had some declined cashback amounts 🙁 I've checked the latest one and it was declined as the terms set by the retailer weren't met - for your convenience, we ensure to display anything that can cause a transaction or claim to be declined on each retailers' page pre-purchase. Have a lovely rest of the week! - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Blocked account, stopped cashback, not reply, seems scam”

Posted 2 years ago

Hey Armaya, Thanks for the review 💙 Really sorry to hear this, can you contact us on customersupport@quidco.com so we can look at your account and help you from there? 😊 -Summer

Posted 2 years ago

“As with many others it feels like Quidco has gone downhill. If you raise a claim (this feels like a regular occurrence now) it takes a ridiculously long time to then be told that the retailer dismissed your claim with no right to appeal. Can Quidco not see that loyal members will be leaving in their droves??? Sort your toothless procedures out Quidco!!”

Posted 2 years ago

Hey there Hope you are well , I am really sorry to here this, please be assured we try to do everything we can to obtain cash back for our members and I do apologise if your cash back was not paid on this occasion. Can you please forward me the details to the email below please and I will look into this for you straight away! Thank you Hope this helps & take care Ashleigh 😁 socialsupport@quidco.com

Posted 2 years ago

“Not what it use to be Quidco. Feel they have become too big and now let loyal customers down. Use to be one premium retention fee per year for £5, which is fair enough, now they just charge you every month depending what you earn. Might as well just keep all the cash back. Had a couple of quid clear into my account, go back on it the next day and it’s down to 62p. Awesome that nice one. I know you’re going to say well change your account to basic package, my point is I think you’re becoming greedy. Purchases don’t even track that much anymore and Iv tried deleting cookies etc and all that doesn’t work. No point claiming as it takes about 10 months to get a few quid then you take half off anyway for your fees. Made a purchase in April 2021 for car insurance says estimated payment time January 2022. What sort of time scale is that?! I’d like to see payment times no longer than 3 month especially if you’re paying premium fees. Basic package then I’d understand 10 month waiting time. Also I’d like your little games to be varied, like you use to instead of that squid thing you keep doing. Needs a little re structure Quidco in my opinion.”

Posted 2 years ago

Thank you kindly for your review today 😊👍 I am very sorry to hear you do feel this way, our premium was updated as we did want to improve the services, it does now include more features which make it worth the extra fee's, one of the new features is higher cashback rates to members who do not have this. We do appreciate that premium isn't best suited for all members, if it isn't for you we do recommend downgrading to our basic (free to use) membership, you will receive no charge for this. Sadly faster payment speeds is not a premium feature, the retailer do provide those payments speeds as they do provide the funds. Purchases like insurance purchases may take longer due to the retailer wanting to make sure the payments are being made still and it is a genuine purchase before awarding the cashback. Rest assured we do push for the fastest possible outcome for all members. Your feedback on our games will also be passed over as this is very important to us 😊👍 - Jamie (socialsupport@quidco.com)

Posted 2 years ago

“I have had several occasions where I have used Quidco and then had to make a claim as cash back not tracked. I then wait in excess of 6 months only to be told that the retailer has declined the claim as Quidco was not used. This seems to occur when the retailer is offering a substantial cash back deal. I make sure that I have no other browsers open and that link in Quidco is used. I will not be using Quidco again.”

Posted 2 years ago

Thanks for the review today and I am terribly sorry to hear this! When cashback does not track within 72 hours, a missing cashback claim is needed to get your funds tracking, as claims are a manual process than the automatic one of a tracked transaction they can take up to 6 months to be fully processed. We really do push for the best possible outcome but ultimately the retailer does have the final say as they do provide the funds, when we do get a decline we really do share your disappointment. If you would like some tracking tips and tricks for future purchase to provide a smoother experience please do reach us here 👉 (socialsupport@quidco.com) and we will be happy to help 😊🙋‍♂️ - Jamie

Posted 2 years ago

“Waiting times for cashback should be made explicitly obvious at point of purchase as this is the main reason customers end up purchasing through quidco. For now, I have no evidence that my cashback on insurance claim is even pending and can't do anything about it for 6 months. Would not recommend. Will update in half a year when I may or may not have my cashback.”

Posted 2 years ago

Thanks for your review Emma, we appreciate it 💙 Whilst most cashback tracks right away, in some instances certain retailers do have longer tracking speeds. For your convenience, we do display both the average payment speed and average tracking speed on every retailers' page listed on our site - you'll find this information to the top left of each retailers' page. - Owen (socialsupport@quidco.com)

Posted 2 years ago

“Quido Home Insurance said would be £28 cashback so I went through site and processed payment to Churchill. I've checked my account after a week and it hasn't tracked. Tried to raise a claim and quidco doesn't allow claims to be raised on Quidco Compare. Seems like fake cashback claims. What has happened to this site.”

Posted 2 years ago

Please don't worry as you no longer need to verify your Quidco Compare transaction. We've recently updated our tracking system, so now purchases with Quidco Compare will take around 90 days to track into your account from the purchase date, and then should confirm within another 2-4 months from this point. If you don't see this transaction tracking by this time, please do come back to us and we can look into this further for you

Posted 2 years ago

“Still waiting payment from loads of suppliers dating back to November last year. Some are for large sums. Very disappointed.”

Posted 2 years ago

Hey 👋 I’m really sorry to learn that your cashback is delayed! At this ever growing more difficult time - we certainly understand that any cashback payment is helpful! I want you to be assured that we are doing absolutely everything we can to get this resolved in a timely manner. We’re putting a lot of resources into chasing delayed cashback and have a team who are dedicated solely to chasing this. As soon as we have anything from the retailer - you’ll be the first to know! Your patience during this time is appreciated. I hope you take care and stay safe 💙

Posted 2 years ago

“Do not use Quidco, I was supposed to get my cash back on the 28th of may that's 3 month ago now , they keep saying we are working hard as they can to get me my money what a load of bull. Will never use them again !!”

Posted 2 years ago

Hey Glynn, Thank you for your review 😊 Can you drop us an email on quidcosupport@quidco.com from your registered email address so we can have a look into that for you and see what we can do? -Summer

Posted 2 years ago

“They keep blocking and steeling peoples money and asking for Photo IDs.”

Posted 2 years ago

Hi, Thank you for your review. We do our best to ensure cashback is paid and if you have your account blocked, we can happily pass you over to the relevant team to assist you with your queries you present. Any questions, please let us know on quidcosupport@quidco.com

Posted 2 years ago

“I have used Quidco for a few years now but their service has gone downhill fast. I know of several people who have had their accounts closed and "on hold" for months without any reason provided whatsoever. This usually happens when they have gone to claim a payout which, in some cases, have been hundreds of pounds. I would suggest that everyone stick with other means of discounts and cashback i.e. Student discounts (Student Beans), BlueLightCard, cashback DIRECT from the retailers themselves, Google Shopping (most of the time there is more discount offered UPFRONT here than with Quidco or TopCashBack) or codes you can find online. I won't be using Quidco anymore in any case.”

Posted 3 years ago

Hey, Thanks for the review today. Sorry to hear that you have heard of these issues with other members accounts. When they have their account blocked they are more than welcome to contact us and we can assist them there for the issues they may have. If you have any personal issues with your account, please let us know -Summer

Posted 3 years ago

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Quidco is rated 1.8 based on 247 reviews