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Quidco Reviews

1.8 Rating 247 Reviews

19 %

of reviewers recommend Quidco

Company Reviews

1.8

Based on 247 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Over A Week

Visit Website

Location:

4th Floor, 76-80 Great Eastern Street
London
EC2A 3JL

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Joined Quidco and had nothing but problems getting the posted cash back. They never pay on time and when you raise a claim your simply told, “we are working very hard to obtain this from the supplier” sadly some of my cash back so the lazy staff can’t be working that hard !! Avoid use top cash back instead this is a joke of a company and are probably stealing your cash back !”

Posted 3 years ago

Hey, Claims do take 6 months to process from the date the claims are made. These are an almost entirely manual process that are dealt with on a first come first served basis. These are processed by us, the 3rd party network who manage tracking and then finally the retailer. That combined with the sheer volume of claims raised daily does mean this takes around 6 months to complete. You can drop us an email on socialsupport@quidco.com if you wish to discuss a particular one so we can assist -Summer

Posted 3 years ago

“Signed up with Now TV wifi with Quidco told that I’ll get my cash back in September but never happened still waiting very disappointed :( feel like I should have gone with top cash back instead 😡”

Posted 3 years ago

So sorry to hear this, can you drop us an email on socialsupport@quidco.com with your Quidco email address and further details of the query so we can see what we can do 😊 -Summer

Posted 3 years ago

“Easy site to use cashback for buying what you would buy anyway, payment can be slow but it is money for nothing.”

Posted 3 years ago

Thank you for taking the time to leave this review! 💙😊

Posted 3 years ago

“Still awaiting confirmation of purchases going back to July. It’s December. Was told 90 day is usual wait time, maybe there watch slow . Or it’s the pandemic or could it be brexit , Maybe repotting it on here may help as emailing doesn’t I get fobbed of hmmm the watch isn’t slow it’s a fob watch .”

Posted 3 years ago

Hey, I'm sorry to hear of this, can you drop me an email on socialsupport@quidco.com so we can have a look into this for you with your Quidco email address and the retailer this is about? Thanks! -Summer

Posted 3 years ago

“As soon as EDF confirmed £200+ correct cashback they blocked my account and could not find my account after 9 years of membership. Useless customer service. Worst I've ever seen.”

Posted 3 years ago

I'm sorry to hear this, please can you drop us a message on socialsupport@quidco.com so we can have a look into this for you? 😊 -Summer

Posted 3 years ago

“I've had several cashbacks from Quidco over a few years and always been more than happy and had no probs until I purchased car insurance from LV after following all the purchase instructions as described my cashback has been declined ,ive been conned into a purchase on the promise of cashback and fobbed off with some bs about not following the instructions seems like a convenient way to get out of paying ,not good Quidco or LV insurance”

Posted 3 years ago

So very sorry to hear this! we do exhaust all options to obtain those funds and provide the best outcome possible, sadly this is not always possible due to the retailers terms and conditions, this does mean cashback is not 100% guaranteed. When a claim is declined it does mean the final response has been provided and we can only apologise, if you have any further questions please do pop over a email to 👉 socialsupport@quidco.com and we will be happy to help 😊 - Jamie

Posted 3 years ago

“I was enticed to get my car insurance with a £55 cash back. Followed the rules on the site, clicked the link, waited six months only to have the cashback declined. Was then offered 10% in compensation. Not good. If I had read the reviews here I would have searched for a cheaper car insurance and given Quidco a miss!”

Posted 3 years ago

I'm sorry to hear this Tony! As the retailer have declined this, we are no longer able to challenge this as it was in the hands of the retailer and they are the ones who come to the conclusion. As we are no longer able to challenge this decision, we were able to offer you 10% from our own funds so that you don't leave empty handed. If you wish to discuss this further please do drop us a message on socialsupport@quidco.com -Summer

Posted 3 years ago

“I am so appalled with Quidco right now. I've had my account with them for many years, earning over £2k in cashback (and even more for them as a result!) and went to log in last week to find I couldn't and my account had been "blocked". Communications with their staff informed me that my account had been removed owing to what they described as "false referrals". I replied saying that I haven't made any referrals for quite a while and could they explain more but they simply replied again saying false referrals were made. I have still been receiving email from them advising me that my cashback has become payable yet they tell me that I no longer have my account with them. I think potentially my account was hacked and I'm now fearing for the security of the site. I can't check this or the account activity because they have removed my account and hence kept my cashback too. I'd warn anyone of this and not to open an account if you do have one remove any sensitive data they hold on you and withdraw any payable cashback you do right away. Dreadful!”

Posted 3 years ago

I'm very sorry to hear that you're having these issues Chris, please could you drop an email over to socialsupport@quidco.com and I can take a look into this further for you 😊 -Joe

Posted 3 years ago

Hi Chris, I am sorry for any disappointment there. Our team do have the right to suspend any accounts they deem to be in breach of our codes of conduct. If you do wish to get in touch on socialsupport@quidco.com I am more than happy to ask them to take another look at that for you? -Andy

Posted 3 years ago

“evertime my cash back gets tracked and added its not they over £8 I should have had added to my balance but it doesnt go on were does it go its not on my balance 🙃”

Posted 3 years ago

So sorry to hear that! can you kindly pop over a email to 👉 socialsupport@quidco.com with further information and your registered email address and I would be happy to get to the bottom of this for you 😊🙋‍♂️ - Jamie

Posted 3 years ago

“Do not use this company , they will say it takes at least six months to get your money or say the company has just declined payment. I have contacted SSE directly and Argus who tell me they never had any such agreement with them due to products I purchased. I have contacted BBC watchdog who have taken details from me (I feel I may not be the only complaint they have received about Quidco). we may see CEO on rogues gallery soon ”

Posted 3 years ago

Hey Ian! So sorry to hear of your declines with SSE and Argos, retailers do have various payment speeds which can be found on the 'Retailers stats' on each page to state how long it may take to process the cashback. If your cashback has been declined, you can drop us an email on social support@quidco.com so we can have a look at this for you and see what we are able to do -Summer

Posted 3 years ago

“Fast tracked transactions, money received”

Posted 3 years ago

Hey there :) Thank you so much for your review, Glad to hear you are enjoying Quidcoooo have a good week ! Ashleigh :)

Posted 3 years ago

“Very good”

Posted 3 years ago

Thanks for the kind review, we appreciate it! Have a lovely weekend! 🤗 -Summer

Posted 3 years ago

“Have had some great experiences, however there are times when the cash back doesn’t track as with my last transaction. Used the car insurance price compare site and cash has still to track”

Posted 3 years ago

Hi :) Not to worry! With Quidco compare it does take up to 90 days for the amounts to track in. If you do ever have anything you need to ask about feel free to get in touch on socialsupport@quidco.com -Andy

Posted 3 years ago

“Easy to use, well worth doing.”

Posted 3 years ago

Thank you for your kind review! 😁🙌 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Some cashbacks are slow to come through. Adequate selection of companies with some very good offers. Before any online purchase always look to see if on Quidco because it's cashback is easy to claim.”

Posted 3 years ago

I will pass over your feedback in regards to this Robert as this is very important to us 😊, we do everything we can to try deliver the smoothest experience possible but sadly we are not always successful, if you ever grow any concerns for anything on your account please do let us know here 👉 (socialsupport@quidco.com) - Jamie

Posted 3 years ago

“I'm happy with Quidco, tracking seems to be accurate.”

Posted 3 years ago

We are pleased you are enjoying our site and deals! 😁 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Works well easy to use”

Posted 3 years ago

Really happy your experience with us is a great one! 😁🙌 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Good interface, great support, but very slow repayment.”

Posted 3 years ago

I will pass over your kind feedback 😊 but some retailers do take longer to pay than others, if they are over the estimated payment days I do apologise! and I would like to assure you that everything is being done 🙋‍♂️ Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Good but annoying when you forget to go through the app. Would be good if it could just link to payment card”

Posted 3 years ago

Thanks for the feedback! If you were to use the desktop version I would recommend the cashback reminder tool here 👉 https://www.quidco.com/cashback-reminder/ you would never forget again 🙌 I will pass this feedback over correctly 😊 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

“Great app, easy to use and you save money without even having to do much. Only downside (if i can even call it that) is that it takes quite a long time (months) for the money to be made available for use.”

Posted 3 years ago

Thank you for taking the time to leave your kind review 😊 It is fantastic to hear your experience with us is a great one! 🙌 - Jamie (socialsupport@quidco.com)

Posted 3 years ago

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Quidco is rated 1.8 based on 247 reviews