“Hi yes I have first time insurance with you guys but I did not have good expernce with you becouse I have phone you like 10 time and I ask about my policy docomints you did not send me my home address each time I phone and I ask but Alwayse you say its on that way but still I did not ricved”
Hello Falak. Thank you for your feedback it is important to us. I have asked one of our senior managers to contact you to assist with your documents. Regards Samantha Quote A.
“bad company,no cooling period,If you buy insurance & change mind after 1 day there is £50 charge for cancellation fee which other companies doesn't charge at all & refund will take up to 1 month,not recommend”
Hello Khikmatillo. Thank you for your feedback. It is important to us that our customers have been advised of our terms and conditions prior to any policy being issued. Our agents are trained to explain the terms and conditions of the policy which includes our charges for polices cancelled within 14 days and after 14 days. Once the agent has received confirmation that the customer wishes to proceed with this information they will then take payment and issue cover as requested. I have asked one of our Senior Managers to look into your comments and contact you with their findings. Regards Samantha Quote A .
“Absolutely discusting service received, charged a £70 + cancellation fee for cancelling the same day due to no longer be able to purchase the car, the manager I spoke to was vile and so rude, would never use again or recommend to anyone ever. Steer well clear of the company!!”
Hello Charlotte. Thank you for your feedback. I have spoken to our customer service manager following your comments who has updated me with your concerns. I have been advised that you have been contacted and this has now been resolved. All feedback is important to us. Regards Samantha Quote A
Hello Artur. Its Samantha here from Quote A. Thank you for your feedback it is very helpful. I do appreciate that on occasions there does appear to be a little too much paper work and we aim to request as little as possible only asking for what is necessary as required by our insurers.
“Great service on the phone when I called to purchase car insurance with yourselves. However I never received my documents through the post and was told I need to return sed documents to ensure my policy wasn't cancelled. When I phoned they said they were sent the day before I called which is still a week after I paid my deposit. I still have not received my documents through the post but did by email. Although I can send photos using my smart phone of certain documents, I still have to print the consumer credit notice myself to take a photo and then send back to you. Which is very inconvenient as I do not have access to a printer at home. I believe it is being done on purpose so that you get extra money out of me which I cant afford. I will be very disappointed if I have to pay a higher premium due to a mistake made by your company themselves.”
Hi Leanne, Jonathan here from QuoteA. Thanks for your feedback. Glad to hear that you got your documents by email - we would not usually send them by email and post. Sorry about the confusion over the CCIN document. This really isn't a ploy to 'get extra money' and is a requirement of the Consumer Credit Act by which we are regulated when arranging finance for our customers. I will ask one of my Service Agents to call you and arrange for collection of the document via another method. Thanks again. Jonathan
Hello Melusi
It's Samantha here from Quote A. Thank you for your feedback it's important to us. I have asked a member of our complaints department to contact you.
“When I initially made the call . I did not receive the call back from you:this was very frustrating as I wanted to insure my car immediately. The next day I had to call and arrange this again. I waited in 2 hours and still no call after being told half an hour. Please improve your call handling.”
Hello Stephen
Thank you for your comments these are very helpful in assisting our customer journeys. We do have periods where our phone lines are very busy but our customer expectations are key. Your comments are important to us and have been forwarded to the department manager to look into. Samantha Quote A
