“Spoke to a customer service representative after they they took a £1700 premium from my account, which included a £250 commission, and was one day after the 14 day contractual cooling off period, and he was condescending, un-helpful, did not listen or cared, spoke over me and quite frankly behaved like I needed him.”
“First of all, I have been contacting the firm in regards to an insurance quote, the first two times person dealing with my case has dismissed me both times, telling me that i would be contacted within an hour, but never got a call back.
Secondly, the amount i have spent on hold while dealing with my quote was very long and irritating.
Thirdly, when i have received my welcome pack online, it had misleading information about my payment scheme, even though my payment has been completed all in one total payment while on the phone with an operator.
I believe all of the above are very unprofessional and unacceptable, as your customers are spending for your profit.”
Hello Matthew Thank you for your feedback it is important to us. I have asked one of our senior members of our team to look into your policy and come back to you. Samantha Quote A
“A man names Enzo reference 807393 sorted my policy out and was the most helpful person I've ever had to deal with over the phone. Give that man a pay rise.”
“I would have given Normal to Good as the staff were very polite.
However after 8 days still waiting for the documents to be despatched.
Did call but lengthy wait times be warned.
Don't have a properly working system like the other online companies.”
“It took 1.5 hours on the phone to set up the insurance, first time i see it takes that long, normally is just go online for 10 minutes max, i think you need to improve and go online all the way, obviously i have got a quote on gocompare.com and when i called you guys the same quote came up 100 pounds!! Just like magic!! On top of all that i had to contact you guys again the following week to remind you about sending me the welcome pack and all the documents, not even because i paid for the full year in advance, to be honest i am insured with you because it is the cheapest option that came out in the search.”
