“The shoes are gorgeous, but I am very unhappy with the service I received. First, I used the conversion chart to order and since I am ALWAYS a US size 7, ordered the 36 as per the chart. The shoes were way too big. I reached out to several ways (the form on their site, an email of an individual that I had of someone in the company when I had to reach out to earlier to find out why I never received a receipt and had no clue when my shoes were arriving, and their instagram account) with questions on the best way to return these items and advice on what size to order. Literally no help. The only response was from instagram, telling me to fill out the form and basically just saying "sorry we're busy". The person I emailed was apparently on vacation. I did re-order the shoes in the next size down, however I have paid almost $700 out of pocket at this point for these shoes. I had to pay to ship them here (twice) and ship back the return. Plus I have yet to be refunded for the return and there has been no email or information in regard to wether or not it has been received. These shoes have cost me almost as much as my wedding dress. Considering this is supposed to be a quality product, I really expected quality service. I also NEVER take the time to write a bad review and usually I let things go, but I am very upset about the lack of help and the cost out of pocket for 1 pair of shoes :(”
“Shoes arrived damaged (obviously damaged before sending as they had red pen marks on them) tried all methods of communication with no response. Have since been told they’ve gone into administration. They knowingly sold faulty items and are now not offering replacements or refunds!”
“I concur with a previous review, I was sent shoes in very dodgy looking packaging and would like to return them, but deliberately or otherwise any information to return the shoes was missing. I've tried emailing, sent messages on FB, messenger, Instagram, have called several times, left a voicemail and nothing....no response. I am deeply concerned that they are no longer operating but are nevertheless continuing to take orders, taking people's money with no intention of refunding and not making people aware of their financial situation and the risks that people have with placing their orders. Their shoes may be beautiful, but if this is the case, it is shockingly immoral behaviour. I guess BUYER BEWARE.”
“Customer service has been appalling. I sent e-mails and received no reply. I called numerous times and no-one answered. I messaged on Facebook and got no reply. I commented on a post on Facebook and others commented agreeing that the customer service was terrible and had similar 'service'. I actually didn't want a refund, I wanted to exchange the shoes for another pair that weren't damaged. Now, however, after this experience, I will never order from Rachel Simpson again. To note, I am still waiting on my refund. You really need to sort out your customer service. If zero stars were an option, I would have put that.”
“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“Los zapatos no estaban bien, alguién se los habia probado, tienen una pequeña mancha y la suela toda rallada, fué muy decepcionante porque eran mis zapatos de novia, ahora tengo que empezar de nuevo la busqueda y además hacer la devolución que encima es bastante tediosa. Muy triste y decepcionada además teniendo en cuenta el precio que tienen. No los recomiendo.”
“I ordered these shoes for my wedding previously but the courier tried to deliver the shoes outside of the organised planned date and we were not in. They tried again and were missed so the shoes were taken back to the shop without any notice and we were reimbursed. Now I have had to pre order my shoes again and I am worried they will not come in time.”
“The shoes did not fit well on me. The ankle strap rubbed painfully on my ankle. I contacted for a return label to be told I was responsible for return cost and strongly advised to insure them. The cost to return was $$$350!!! That is slightly more than the shoes cost.”
“Damaged item, by time customer service replied they had sold out so couldn’t even get another one. (Hairpiece for my wedding!)
Still waiting for a reply to my 2nd email asking how I can return it.
So disappointed tbh as was planning on getting my wedding shoes from there too.”
