“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“I ordered two pairs of shoes from Rachel Simpson and per the advice in the youtube video, I ordered them in 38s as they do not do half sizes. The shoes did not fit and I returned them. Six months later and I am yet to receive a refund for my order! Please fix this Rachel Simpson Ltd.”
“Similar to other reviewers, I returned shoes (they were far too big despite ordering my usual size), never heard anything back from them, never received a refund.”
“The shoes were lovely. The Shipping service delivered to the door and the box and shoes were damp. I assume the driver must have dumped a water bottle in their truck. Thankfully I opened the box and the seepage had just begun. Half the inner
Box was damp and one of the shoes. It didn’t stain
And didn’t shrink.”
“I returned the shoes and you received them back but have not refunded me. I received notification shortly after that you have ceased trading. I now have the stress of trying to recover my money back.”
“The quality of the shoes are incredible and styles are beautiful.
I have bought a couple of pairs in the last few months as birthday presents for friends. My only downside is that after waiting for 3-4 weeks since placing an order (this was for the second pair I ordered), I had to contact to chase up where the shoes were. Funnily enough, they appeared within 3 days but I didn’t receive any correspondence explaining the delay.
I will be placing another order soon for another friend’s birthday!”
“Very poor. Terrible quality. Returned for refund but have been ignoring my emails and refund not yet received. What a nerve to ask me for a review of the product!! Do not buy from this company they are a scam!”
“The shoes seem nice but unfortunately, don't fit as I had hoped. I wanted to return them but no returns form was enclosed in the box with the item. I have tried to download one from the website but there is no option to do so. I didn't want to return the shoes without the form in case I was then told that I would not be issued a refund without it. Then I would have no refund and no shoes either! I tried calling customer service repeatedly to get a form - no answer, left a voicemail - no response written emails- no reply. The 14 days allowed to return items have now passed so I have no idea if I will even be eligible for a refund anymore which frankly I would still like considering I have a brand new pair of shoes I cant use! Absolutely shocking customer service. Couldn't pay me to shop there again, it's just too much hassle.”
“Whilst the shoes are lovely, this company for not answer its phones, messages or emails. Therefore customer service level is shockingly low. It is my understanding the company is now in administration.”
