“The shoes were lovely. The Shipping service delivered to the door and the box and shoes were damp. I assume the driver must have dumped a water bottle in their truck. Thankfully I opened the box and the seepage had just begun. Half the inner
Box was damp and one of the shoes. It didn’t stain
And didn’t shrink.”
“Gorgeous and comfortable. The only reason I gave 4 stars instead of 5 is that it would be good to get extra lace to tie she’s in case the current one breaks.”
“I love my shoes. They fit well and I'm happy I purchased them.
I found shipping and communication around shipment were challenging. I ordered my shoes June 26th, received them September 8th. I had been getting nervous about the wait time and contacted customer service. The replies, only 2 of 3 inquiries, were brief and said they will shipping on week of x. No one could give further details. The reply said there was no way to have it ship faster. But also could not give me an expected date of arrival....
Unhappy with shipping and customer care. So if you have 3 months to wait on shoes... buy this product.”
“the shoes are gorgeous but unfortunately, they are way too narrow for my size 9 feet and I have to return them. if you have normal width feet they will be perfect for you.”
Thank you for your honest feedback, it really helps other customers. A wide fit collection is something we are asked for a lot and hopefully, it is something we can introduce in the future.
“The shoes I had purchased in June, I only received a few days ago in November. I had picked out a size that was on backorder, which explained the delay. The team was very responsive to my inquiries about the status of the shoes, and provided me with good service, despite the delay in available stock.”
We do try to keep everything in stock and available but sometimes we have a few styles/sizes that are so popular they end up selling before we can get them made in our factory. Thank you so much for your patience and hope you enjoy wearing your shoes.
“Wonderful, comfortable shoes. We had three different pairs from Rachel Simpson (bride, best woman and mother of the bride), all of which, got rave reviews. Each of us have very different foot support needs, all of which were met, with style. If the shoe fits, wonderful. If it's Rachel Simpson, even better.
N.B.
The clip on accessories were gorgeous but had a tendency to fall off occasionally if the wearer doesn't secure them prior to putting on the shoes.”
