“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“I had purchased your shoes before and absolutely loved them. Unfortunately this time I was disappointed. First the delivery was delayed as the shoes were only shipped after the actual delivery window. When I finally received my shoes I found several spots on the shoes scoffed & surface damaged. Further for one of the strips the holes are not placed straight and very close to the edge, meaning they would rip after a certain time of use.”
“I contacted asking about a missing returns label and had no response. I also tried to ring the contact number but no response. I was worried about missing the returns deadline so sent it myself which was quite expensive and still waiting for acknowledgement/refund”
“Damaged item, by time customer service replied they had sold out so couldn’t even get another one. (Hairpiece for my wedding!)
Still waiting for a reply to my 2nd email asking how I can return it.
So disappointed tbh as was planning on getting my wedding shoes from there too.”
“Sadly the shoes were in poor condition then replaced with another pair. They seem comfty but not very well made. Very expensive for what they are, but do love the design. Just a shame they are creased badly.”
“The shoes are gorgeous, but I am very unhappy with the service I received. First, I used the conversion chart to order and since I am ALWAYS a US size 7, ordered the 36 as per the chart. The shoes were way too big. I reached out to several ways (the form on their site, an email of an individual that I had of someone in the company when I had to reach out to earlier to find out why I never received a receipt and had no clue when my shoes were arriving, and their instagram account) with questions on the best way to return these items and advice on what size to order. Literally no help. The only response was from instagram, telling me to fill out the form and basically just saying "sorry we're busy". The person I emailed was apparently on vacation. I did re-order the shoes in the next size down, however I have paid almost $700 out of pocket at this point for these shoes. I had to pay to ship them here (twice) and ship back the return. Plus I have yet to be refunded for the return and there has been no email or information in regard to wether or not it has been received. These shoes have cost me almost as much as my wedding dress. Considering this is supposed to be a quality product, I really expected quality service. I also NEVER take the time to write a bad review and usually I let things go, but I am very upset about the lack of help and the cost out of pocket for 1 pair of shoes :(”
