“I ordered two pairs of shoes from Rachel Simpson and per the advice in the youtube video, I ordered them in 38s as they do not do half sizes. The shoes did not fit and I returned them. Six months later and I am yet to receive a refund for my order! Please fix this Rachel Simpson Ltd.”
“Similar to other reviewers, I returned shoes (they were far too big despite ordering my usual size), never heard anything back from them, never received a refund.”
“I returned the shoes and you received them back but have not refunded me. I received notification shortly after that you have ceased trading. I now have the stress of trying to recover my money back.”
“Very poor. Terrible quality. Returned for refund but have been ignoring my emails and refund not yet received. What a nerve to ask me for a review of the product!! Do not buy from this company they are a scam!”
“The shoes seem nice but unfortunately, don't fit as I had hoped. I wanted to return them but no returns form was enclosed in the box with the item. I have tried to download one from the website but there is no option to do so. I didn't want to return the shoes without the form in case I was then told that I would not be issued a refund without it. Then I would have no refund and no shoes either! I tried calling customer service repeatedly to get a form - no answer, left a voicemail - no response written emails- no reply. The 14 days allowed to return items have now passed so I have no idea if I will even be eligible for a refund anymore which frankly I would still like considering I have a brand new pair of shoes I cant use! Absolutely shocking customer service. Couldn't pay me to shop there again, it's just too much hassle.”
“Whilst the shoes are lovely, this company for not answer its phones, messages or emails. Therefore customer service level is shockingly low. It is my understanding the company is now in administration.”
“Shoes arrived damaged (obviously damaged before sending as they had red pen marks on them) tried all methods of communication with no response. Have since been told they’ve gone into administration. They knowingly sold faulty items and are now not offering replacements or refunds!”
“I concur with a previous review, I was sent shoes in very dodgy looking packaging and would like to return them, but deliberately or otherwise any information to return the shoes was missing. I've tried emailing, sent messages on FB, messenger, Instagram, have called several times, left a voicemail and nothing....no response. I am deeply concerned that they are no longer operating but are nevertheless continuing to take orders, taking people's money with no intention of refunding and not making people aware of their financial situation and the risks that people have with placing their orders. Their shoes may be beautiful, but if this is the case, it is shockingly immoral behaviour. I guess BUYER BEWARE.”
“Customer service has been appalling. I sent e-mails and received no reply. I called numerous times and no-one answered. I messaged on Facebook and got no reply. I commented on a post on Facebook and others commented agreeing that the customer service was terrible and had similar 'service'. I actually didn't want a refund, I wanted to exchange the shoes for another pair that weren't damaged. Now, however, after this experience, I will never order from Rachel Simpson again. To note, I am still waiting on my refund. You really need to sort out your customer service. If zero stars were an option, I would have put that.”
“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“I placed my order on July 23rd and received it on August 26th. The order contained the wrong color shoes and were a lot larger than expected (they had advised on the size to order). I was sent a mint in the same model but not the navy blue that I had ordered. I contacted via email but their response was super slow. They said (via email) that they would try to get me another pair but that never happened (I was just a week from my wedding). I trusted that they would get back to me and last minute they said they couldn't promise another pair and wanted me to keep the shoes I had and take a substantial discount. But the shoes did not fit and were not the shoes I wanted! Also, returning the shoes has been another hassle because the price to return is nearly the cost of the shoes. I let them know this and still got no response. I just want a refund and will return their shoes if they provide a label. I am truly disappointed. I understand there are mixups sometimes but completely dismissing my emails and not returning my money is unacceptable.”
“Los zapatos no estaban bien, alguién se los habia probado, tienen una pequeña mancha y la suela toda rallada, fué muy decepcionante porque eran mis zapatos de novia, ahora tengo que empezar de nuevo la busqueda y además hacer la devolución que encima es bastante tediosa. Muy triste y decepcionada además teniendo en cuenta el precio que tienen. No los recomiendo.”
“I ordered these shoes for my wedding previously but the courier tried to deliver the shoes outside of the organised planned date and we were not in. They tried again and were missed so the shoes were taken back to the shop without any notice and we were reimbursed. Now I have had to pre order my shoes again and I am worried they will not come in time.”
