“3 phone calls from them to make sure I ordered the correct parts was kinda annoying but don’t mind too much as wrong parts sucks.. my thing is these are cheap for a reason! They are super stripped down! Ordered two radiators and neither had a cap, rubber grommets or hardware! Cheap prices and fast shipping! If you need ANYTHING besides the simple radiator make sure you plan accordingly so you’re not stuck looking for grommets/hardware for 33 year old truck like me. Get what you pay for.”
Dear Jesse,
Seems like you are disappointed with your purchase. Please call and we will happily return your money as long as the unit is new. Even if you buy the part at the dealer grommets , cap etc are never included.
Thanks,
Roger
“It was okay but they told me the radiator I bought was out of stock and they replaced it with a “premium brand” and when I looked it up it was pretty shoddy but it still worked… but don’t let your customers buy something if it’s out of stock. I felt straight up scammed”
“Sent the wrong radiator and after a week wait I had to just make it work so my daughters car could be useable again. I did not need the filler neck!!!!!”
Hello,
Sorry for your troubles. We have shipped exactly what you ordered and the illustration clearly shows its with a filler neck. Let us know if we can be of any further assistance.
Thanks,
Roger
Hello,
Sorry about that. I am quite sure the wrong radiator was ordered. Please if you need to change it call us. All the specifics are on the illustration.
Thanks,
Roger
“The procces was great radiator works price was awesome but you should change your delivery company from FedEx they suck horrible customer service always delay. Made a great experience with you guy to a bad one. But the radiator work thank you”
Hello ,
Your order got to us late in the afternoon on the 7th and was shipped out the very next day. The delay by one day was caused by FedEx and we apologize for that.
Thanks,
Roger
“The radiator i got the mounting peg was broken when it came out of the box. Yes i know they are easy to break but that is why packaging and handling should be done more carefully in my opinion. And they showed up a day after they said it would be delivered.. a little disapointing”
“I ordered a radiator and shipping to Monee,Illinois was 54$ , the website says fast shipping 1-2 days, when I received my confirmation email it was going to delivered by Monday-Wednesday and the day I ordered was first thing Thursday morning. So I canceled my order and placed a new one Thursday afternoon with parts geek and for 28$ shipping I received my radiator the next morning by 10 am.”
Hello,
Sorry we could not fulfil your needs. The 1-2 day shipping is an option available at check out. Please could be kind enough to put a copy of the invoice from parts geek with your review so one can get an overall picture of the total cost.
Thanks,
Roger
Hello,
Just tried tracking your package. There is some issue with the address and FedEx site says they are waiting for you to contact them. Please could you do so. If you need any help please contact us.
Roger don’t
“The radiator took a little longer than expected due to fed ex, Customer service is great but when i finally received the radiator it was cracked and broken due to the mishandling of fed ex, therefore Radiator.com did refund me however I did have to buy it elsewhere due to the time lenght it would take after waiting nearly two weeks. I would purchase from them again.”
“My name is Christopher McNair. I received the wrong radiator. I didn't get a packing slip or any info on return policy. Could you send me a return address or how I'm to return this unit. I still need a unit for my 1996 Tacoma.”
