Hello,
Apologize for the box being opened. Rest assured the boxes are properly stapled before leaving the warehouse. If it was opened it probably happened during shipping. Please contact us if there are any issues with the radiator. As for shipping what you paid for is standard shipping and the dates given are estimates only.
Thanks,
Roger
Kenneth,
Not sure why a one star review when we just received your email and responded right away asking for pictures so we can take care of the issue. Once we get it we can let you know your options. Damages unfortunately happen sometimes in shipping.
Roger
“Radiator had minimal damage when it arrived but the bolt fitments on the lower drivers side mount was not aligned, very dissapointed it did not match and i had to leave that bolt out since there was no way to make it fit”
HELLO,
Orders are shipped out the same day most of the time if not latest next day. It seems the delay is on the carrier Fedex and we are sorry about that.
Roger
“I received excellent radiator, perfect fit. Fedex was very slow with delayed delivery. Overall I'm very satisfied with RadiatorNow, just not too happy with shipping.”
“My product did not arrive when it said it should. It said it should have been here on 1.2.24, then pushed to 1.3.24. My product did not arrive until 1.4.24.”
“I was having a hard time finding the correct radiator for my vehicle 2014 Malibu Eco Tech even the dealership was having a hard time getting me the right radiator. They actually were able to send me the correct radiator that worked for me I was happy with that. They also got it too many a very timely matter that was awesome. What sucks though is the drain plug did not come with a rubber gasket so it was leaking I had to go by and a rubber O-ring for it so it would work. I contacted them about the problem they still haven't contact me back so I'm a little disappointed about that.”
Hi Steve,
Apologize for not getting back. Do you know who you spoke to? Also the drain plugs are installed at the factory and radiators air tested before boxing. Clearly this particular one slipped through. If we can be of any further help please don't hesitate to contact me.
Roger
“Received a damaged radiator
Was told the bent fins were okay as long as the tubes werent damaged.Hmm made me wonder if she was referring to the transmission cooling lines. Bent fins restrict the airflow through the radiator.”
Hello,
Bent fins do restrict airflow so it depends on the extent. If you are uncomfortable happy to change it out. Fins can also be straightened out to allow air flow.
Thanks,
Roger
