“Quick turnaround and quick delivery. Can’t say that for whatever service was used to deliver radiator. Big hole in box ,some of the fins on the radiator were bent. Needed to get my service truck back On the road so didn’t hassle on getting a replacement.”
“No problem with the radiator thus far. However the box was open when received. And I would rather pay shipping & handling cost rather then wait 5 days for shipping.”
“It had what I needed but I couldn't get a hold of anybody at the 800 number and I did not get an email back quick actually I didn't get email back at all.”
“I ordered a radiator for my daughters 07 vw Jetta from you after researching for a while, radiator came promptly and fit okay, one thing I did not like was fact that you sent out a different radiator than I ordered because mine was out of stock, it should have been my decision to accept replacement or not before it was sent!”
Hello,
We are sorry you did not have a good experience. However, we never switch brands without first sending out an email. Please check your spam or junk mail on June 14th. Not having heard back from you and to avoid delay it was shipped.
If needed we will send you a return label Monday morning and bring back the radiator at our cost. We take our reviews very seriously and strive to provide the best service.
Thanks,
Roger
“I received the radiator quicker than expected. It was not until I was putting it into my car that I realized the coolant level indicator was on the opposite side from the original, rendering it unusable. I took both to a radiator shop and paid $40.00 to swap the end-tanks.”
Hello,
Sorry for the inconvenience. We do show all the speciations and image on the website which shows the sensor on the passenger side. This is made as per original. Probably the wrong application was ordered if you had to swap tanks.
Thanks,
Roger
Hello Kevon,
Apologies for the damaged unit which has certainly happened during shipping. None of our radiators leave the warehouse in this condition. We can correct the situation tomorrow quite easily.
Will be in touch.
Thanks,
Roger
Dear Customer,
Thanks for your feedback. Genrally radiators in the after market do not come with caps, as the original cap on your old radiator can be re used. Radiators cannot be marked for which vehicle they are for as that would be a patent infrigment.
If for any reason you are not satisfied please let us know and we shall figure a way to get that radiator back.
Thanks,
Roger
Hello,
Sorry about the package being open. Rest assured it does not leave our warehouse that way. It is something that has happened during shipping. Glad the radiator is okay. Let us know if you have any questions.
Thanks,
Roger
Dear George,
Sorry to hear you had problems with installation. All are radiators are designed to OEM specifications, so I am quite surprised at the issue you are facing.
Please could you send me the complete vin number so that I can cross check.
Thanks,
Roger
“I rated 3 out of 5 due to the shipping. It was advertised as next-day shipping and I did not receive it for 6 days due to the shipping company GLS screwing up the delivery. I had to go to their warehouse to pick it up twice before they found my package. The radiator was overall good quality and bolted right in.”
“Quality of the radiator is good, but the transmission oil cooler lines would not screw into the fittings on the radiator. The internal threads were not correct. Had to tap the threads back to 5/8x18. Quality control???”
“It was good but one of the screw holder was broken but we still managed and got it on thanks I'm sure it was the delivery guys had something to do with that”
