Rainey's Closet Reviews

Name: Rainey's Closet
Address: 520 N. Alcaniz Street Pensacola, FL 32501, Pensacola
Rating: 4.79

4.8 Rating 713 Reviews

96 %

of reviewers recommend Rainey's Closet

4.8

Based on 713 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

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Email:

rentals@raineyscloset.com

Location:

520 N. Alcaniz Street Pensacola, FL 32501
Pensacola
32501

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Rainey's Closet 5 star review on 19th February 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The dress was darling- but I was a bit disappointed that several of the pearls/sequins were missing. It was obvious that this had been worn several times.”

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Posted 2 years ago

“Dress was beautiful however it smelled of old cigarette smoke, I had to try and air it out but the smell didn’t come out.”

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Posted 2 years ago

“I normally have a great experience and get amazing pictures of my daughter in your clothing. This time an article that came was damaged.”

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Posted 2 years ago

“On time. Everything was easy to understand. However the tulle in the dress was very wrinkled when t arrived. Could have been packaged better.”

Rainey's Closet 3 star review on 26th November 2019

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Posted 4 years ago

“I ordered this dress as a maternity wedding dress. I was so excited and had done all of my research and communicated many times about sizing with Rainey’s. I got an email a week before the dress was to be delivered that it was stained beyond repair. Rainey’s offered another color but I needed white for the wedding. Rainey’s was apologetic and fully refunded my money, I know the stain is out of their hands. My advice is to order a back up dress from somewhere else that you can return in case something like this happens. It was very stressful a week before my wedding to find a maternity wedding dress. As to the dress- I tried it on anyways, I’m 5’6, 120 nonpregnant and 135 7mths pregnant, 34a chest normally- the dress looked like a bag on me unless I was holding my belly to show curves, thought this was important to know depending on your use- for maternity pics it would be fine, for a wedding or event I wouldn’t rec’d.”

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Posted 5 years ago

“No issues with Rainey’s Closet as a company. Just had issues with the item ordered being damaged”

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Posted 5 years ago

“The dress showed up early which was nice but once I pulled the dress out it looked very worn. Love the dress but I thinking t need to be retired.”

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Posted 5 years ago

“We were so excited to get our wardrobe. One dress was absolutely gorgeous and in excellent condition. The other was completely opposite and should have been no been rented out. Accessories were beautiful. Unfortunately I won’t rent from this company again because we weren’t able to use the second dress. I was really bummed because I thought I found my new photo shoot wardrobe company.”

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Posted 5 years ago

“Excellent service. The dress was on time but needed to pay extra fee for shipping even when ordered several days in advance.”

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Posted 5 years ago

“I wish I had not chosen to rent a dress for my daughter. The bride chose this particular dress, and we could not find it for sale anywhere at all. Not receiving the dress until a few days before such a big event doesn’t leave much time for adjustments. Our dress arrived with little stain spots on it, pulled threads, and it was way too big for my daughter. Rainey’s doesn’t post a phone number to call, and waiting for email response is frustrating when you’re in a panic. We are in California- so getting another dress sent from Florida requires quick work. We were overnight shipped a replacement dress, and thankfully it arrived Friday evening. The stress of dealing with everything under time constraints makes it difficult for me to consider recommending this whole process.”

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Posted 5 years ago

“Too dainty! Was looking for something with a little bit more of a wow factor. My daughter has light blonde hair so this blended in too much with her hair and was soooo thin... it was like she wasn’t wearing anything at all”

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Posted 5 years ago

“I was happy with the price and selection initially. But less than 1 week before the dresses were suppose to be rented I was informed that one of the dress was no longer available. I would had appreciated more notice about this so that I had more time to pick another dress before most of the dresses were unavailable.”

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Posted 5 years ago

“I like the dress, I was not the quality I was expecting, I was not as stunning as the pictures shown. As far as customer service it was very good as the delivery was on time as well”

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Posted 6 years ago

“Very fast shipping. However, the dress sizes were WAY off. We followed the guide for the Dolly dresses, and all three girls and dresses that were way too small. The oldest had to leave hers unzipped.”

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Posted 6 years ago

“The dress looks like not new.”

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Posted 7 years ago

Rainey's Closet is rated 4.8 based on 713 reviews