Rainey's Closet Reviews

Name: Rainey's Closet
Address: 520 N. Alcaniz Street Pensacola, FL 32501, Pensacola
Rating: 4.79

4.8 Rating 713 Reviews

96 %

of reviewers recommend Rainey's Closet

4.8

Based on 713 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	96%
Accurate And Undamaged Orders	Greater than 93%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Returns & Refunds
Returns Process	Easy

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Email:

rentals@raineyscloset.com

Location:

520 N. Alcaniz Street Pensacola, FL 32501
Pensacola
32501

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Rainey's Closet 5 star review on 19th February 2024

329

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy to use, prompt delivery”

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Posted 11 months ago

“I LOVED THIS SERVICE! MY RENTALS RAN SMALL BUT I WILL KEEP THAT IN MIND IN FUTURE. THEY STILL WORKED BUT BARELY. I WILL RENT FROM HERE AGAIN.”

Rainey's Closet 4 star review on 29th November 2021

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Posted 2 years ago

“love the dress. i just wished the middle part was covered more. it looked better online: we just had to take her pics from the waist up. i have another event and will rent one again for sure/ hopefully this time we can get a full photo. a bit disappointed but still loved the dress”

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Posted 2 years ago

“The dresses and crown were beautiful however the party was canceled due to the current situation with the coronavirus and they did not offer me any kind of help with the order. I would have to reorder when the party is rescheduled at the full amount.”

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Posted 4 years ago

“Gracie girl looked adorable in her tutudumonde on her birthday. Rainey’s closet as a whole was a good experience and we will use them again in the future.”

Rainey's Closet 4 star review on 16th February 2020

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Posted 4 years ago

“I appreciate how fast their shipping is, & how quick they responded to any questions I had 💕”

Rainey's Closet 4 star review on 27th November 2019

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Posted 4 years ago

“The dress was beautiful and came on time. There was a slight problem with the possible shipping of the dress but they handled it amazing and offered a replacement dress but luckily the dress came in time. It turned out beautiful in the photos! Highly recommend!”

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Posted 4 years ago

“Absolutly great customer service! The fact that you can purchase insurance is great and the website was easy to navigate.”

Rainey's Closet 4 star review on 21st March 2019

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Posted 5 years ago

“The dress ended up being beautiful but we had a few hiccups. The top is sheer and hung too low so my daughter’s nipples were visible. The customer service was great and offered to either refund my money or send me a new dress but because the dress was the next day and my daughter really wanted to wear it, we used some fashion tape and pulled it up on the shoulders a bit and it worked. She was the belle of the daddy daughter dance and got so many compliments on it. I would definitely order from here agtain!”

Rainey's Closet 4 star review on 12th March 2019

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Posted 5 years ago

“It was a beautiful dress, my daughter and I loved it.”

Rainey's Closet 4 star review on 28th February 2019

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Posted 5 years ago

“The quality was superb and the process very easy.”

Rainey's Closet 4 star review on 9th February 2019

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Posted 5 years ago

“Dress was beautiful. Unfortunately, my daughter didn’t wear it since it runs much smaller than other Tutu DeMonde dresses. Hope you offer option to rent an additional size for free like RTRWY in the future.”

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Posted 5 years ago

“We loved the dresses and have had a very easy time renting each time we have ordered. This time was a little less exciting because the dresses seemed more worn out than any we had ever rented.”

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Posted 5 years ago

“Loved the dress, it was good quality and arrived in plenty of time. Only area for improvement is the packaging. The dresses always arrived wrinkled, I would prefer packaging that keeps them unwrinkled.”

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Posted 5 years ago

“Excellent dress condition, but “matching” accessory didn’t exactly match.”

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Posted 5 years ago

“Was a little disappointed in the crown I received and they didn’t do anything about it even though it came damaged.”

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Posted 5 years ago

“Loved this dress! My daughter wore it for her Father/Daughter Dance. A few sequins were missing but it wasn't noticeable. Will definitely rent again!”

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Posted 5 years ago

“Absolutely loved the dress! Loved the easy and speedy delivery and return process. Only giving this a 4 stars because the dress had a light stain near the collar, almost looked like sauce or some food left behind that I guess cleaning didn’t lift off entirely. Don’t think it came out in pictures but was there nonetheless😏”

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Posted 5 years ago

“Unfortunately 2 of the dresses I reserved weren’t available at the last minute.”

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Posted 6 years ago

“I love the items that Rainey’s closet offers.”

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Posted 6 years ago

Rainey's Closet is rated 4.8 based on 713 reviews