Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You had the stock i needed.”

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Posted 7 years ago

“The service Rapid itself offers is always excellent, however they are let down by the awful UK Mail. If they changed their choice of courier it would be five stars all the way.”

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Posted 7 years ago

“They didn't, I had to chase for a response and I think it's better to talk to a person, but I just got an email.”

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Posted 7 years ago

“Despite sending us the wrong delivery originally, this was quickly rectified and incorrect goods collected and correct order delivered promptly.”

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Posted 7 years ago

“good range, fair prices.”

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Posted 7 years ago

“Fantastic people, knowledgeable and helpful - always go the extra mile”

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Posted 7 years ago

“Delivery is very quick But waiting on back order Is bind”

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Posted 7 years ago

Hi Christine, Our Customer Services department have been in contact with you via email regarding your review. We do our best to maintain adequate stock levels for our customers requirements for items we store here. Regards, Sam

Posted 7 years ago

“Good prices but hold limited stock so generally end up buying from other suppliers.”

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Posted 7 years ago

“Once I finally spoke to someone which took nearly a week leaving messages etc, p/o was finally proceed and delivery rec'd within a day or 2”

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Posted 7 years ago

Hi Donna, Our Customer Services department have been in contact with you via email regarding your review. They have advised if you had any problems prior to ordering, you contact them to advise so they can look into them further for you. Please accept out apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“5 Stars as far as service goes. I rated lower to get their attention about shipping. I wish these guys would give a lower tier option outside the UK and not just DHL. DHL is very expensive for small parts. A $10 item becomes $40 as a result. And if you live in Canada (perhaps elsewhere), DHL doesn't just charge taxes, they also charge a handing fee, which is calculated based on the item(s) value. So a $20 order, will cost $30+ to ship, PLUS another $15 to to $20 in handling fee's, which is usually collected at the door.”

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Posted 7 years ago

“The order was delivered promptly, and I was well informed of when it would be delivered. Unfortunately one item of the three ordered was wrong. And email to Rapid got an immediate apology and the promise to deliver the correct item the next day. This did not happen (Delivery company problem) and I had to wait over the weekend for delivery. Again the incorrect item was delivered, however this was a mistake by the delivery company, and the driver returned with the correct item within the hour.”

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Posted 7 years ago

Hi James, Our Customer Services department have been in contact with you, apologising for the issues you experienced with your order. We will be speaking to UK Mail regarding the delivery delay and subsequent error with your replacement goods. Please accept our apologises for any inconvenience caused. Regards, Sam

Posted 7 years ago

“only sending goods to the billing address is a bit silly, my order was refused by our head office and sent to our delivery address in any case.”

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Posted 7 years ago

Hi Jackie, Our Customer Services have been in contact with you regarding your delivery address. The issue has been resolved and you should now be able to add/select a different deliver address. Please accept our apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“I paid for post and packing...and they sent it on a courier..which had to be signed for. I am not around in the daytime...one more delivery attempt and I have to collect from 40miles away , they re-delivered and left it with a neighbour, good job it was the right neighbour, the other one is very off with us.. Its a little thing but it caused me a load of grief”

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Posted 7 years ago

Hi Ian, Our Customer Services team have been in contact with your regarding the delivery method. They have advised you how to specify your delivery method for future orders. Please accept our apologies for any inconveniences caused. Regards, Sam

Posted 7 years ago

“Whilst the Rapid product portfolio, pricing and delivery charges are generally good, their stocking policies are variable. Some products are on 7 days or more delivery as they come straight from the manufacturer. The other distributors we use (eg RS, Farnell, CPC) have direct stocks so next-day delivery is assured. A bigger complaint is that some items are discontinued with less than one month's notice. This happened recently and we purchased their remaining stock to ensure our manufacturing schedule. We now have to find an alternative supplier. This policy does not encourage my company to add Rapid products to my BOM's. In the long run this reduces my spend with Rapid.”

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Posted 7 years ago

Hi David, Our Customer Services department have been in contact with you regarding our discontinued products process. Please accept our apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“Rapid electronics have a wide range of quality products mostly at very good prices. Their delivery service is also excellent. The only problem I have is they regularly run out of stock of items I use on a regular basis. This is a problem for my small business as I don't want to be spending time sourcing alternatives from other suppliers.”

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Posted 7 years ago

“Good service apart from deliveries. When the website says goods are available for next day delivery if ordered before 7:00pm you would assume your order would arrive the next day. This is not the case, when i chased my orders (2 days after ordering) i was advised they were sent in the post with no way of tracking them and advised post takes up to 3 days. I now have 2 very angry customers!”

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Posted 7 years ago

Hi Scott, Apologises for any inconvenience caused. Our Customer Services department have been in contact with you regarding delivery options and criteria. Regards, Sam

Posted 7 years ago

“Stock amounts can be misleading, website states in stock but at check out you end up with items on back order.”

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Posted 7 years ago

Hi Richard, Our Customer Services team have been in contact with you to explain where you can see stock status in terms of quantity. We apologise for any inconvenience caused. Regards, Sam

Posted 7 years ago

“Quite a number of orders are received that have the wrong items.”

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Posted 7 years ago

“No Response regarding my queries on the shipment”

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Posted 8 years ago

Hi Irin, Apologises for any inconvenience caused. Our Exports department have been in contact with you regarding shipment communication. They have explained how we are going to prevent this issue from happening to both yourself and other customers in the future. Regards, Sam

Posted 8 years ago

“Recent price increases mean Rapid are now often more expensive than Farnell and RS. This would be ok if their delivery service was as good as the others but, unfortunately, orders usually arrive within 2-3 days rather than next day.”

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Posted 8 years ago

Hi Tony, Apologies for any inconvenience caused. Customer Services have been in contact with you regarding pricing. They have advised contacting our Sales Department should you find our pricing higher than our competitors when looking to place an order. With regards to deliveries, Customer Services advised that we do not guarantee next day deliveries against our standard delivery services, however guaranteed next day delivery is available for an extra charge. Regards, Sam

Posted 8 years ago

Rapid Online is rated 4.8 based on 11,593 reviews