Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i did not get the express delivery”

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Posted 6 years ago

“It would have been nice to receive a new battery or at least to have been told it was second hand it is in worse condition than the one I have taken out of the machine”

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Posted 6 years ago

“Rude woman with cockney accent took my phone order. I complained but nothing happened. She was still there two years later. Orders arrive in several batches on back orders.”

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Posted 7 years ago

“Order Total Total £2.10 VAT AT 20% SHOULD BE £0.42p ONLY Delivery £3.99 AND YOUR POSTAGE IS RATHER HARD TO ACCEPT AS THIS ORDER WOULD LIGHTER AND SMALLER THAN SMALL LETTER SIZE Discount VAT £1.22 Order Total £7.31 TOTAL COST FOR AN ITEM OF £1.10 X2 Description Unit price Qty Amount PowerPax UK SW4466C 24V DC 0.75A PSU UK EU US AU Pins 2.1mm Connector Item Number 85-2994 8.26 GBP 1 £8.26 GBP Subtotal £8.26 GBP VAT @ 20% =£1.65 NOT £2.45 Postage and packaging £3.99 GBP YOUR POSTAGE IS DOUBLE THE COST OF THE ITEM AND I DOUBT THERE SHOULD BE NO VAT ON POSTAGE Tax £2.45 GBP Total £14.70 GBP Payment £14.70 GB I don't mind paying and but your postage on small items really do need another look at, as far as anything else is concerned i have no complaint as your service and product is VG Sincerely Andy”

Helpful Report

Posted 7 years ago

Hi Andy, Our Customer Services department have been in contact with you via email regarding this review. Your thoughts have been noted and will be considered. We appreciate the time taken to leave this review. Regards, Sam

Posted 7 years ago

“I bough a few times from them and they are always too slow to ship. Last time i bough some solenoids on stock. After i payed i was informed by their website that some on back-order. I called and their sales person told me they are on stock but in their warehouse in Germany and they will ship them by priority as i paid for next working day. 6 days later i am still waiting for them. They have a good selection of parts but they really need to work on their logistics”

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Posted 7 years ago

“I wanted to cancel my order so I could add something else without paying P&p twice but I don't think you can, I asked support and didn't get a reply.”

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Posted 7 years ago

“Ordered some components on Friday afternoon. Received an email to say that they had been dispatched and hoped I would get them on Saturday. They arrived on Tuesday because in fact they had not really been dispatched until Monday! (I know that from the frank on the package). Very disappointing.”

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Posted 7 years ago

“Order was split, no obvious indication on item page it would be. The only reason I went with you, was the exclusivity of the product. Farnell is superior.”

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Posted 7 years ago

Hi Andrew, Our Customer Services department have been in contact with you via email regarding this review. The stock status of all items is shown on both the website and the order confirmation you received. We would like to offer our sincere apologies for any inconvenience this may have caused. Regards, Sam

Posted 7 years ago

“I received my order a few days after ordering. One item was missing and one item that I did not order was included. I phoned Customer Services on the same day and they assured me that the problem would be sorted out. One week later nothing had arrived. I then emailed Customer Services repeating my problem. It is now two weeks since my order. No contact from Customer Services and no missing item plus I still have the incorrect item ready for collection. Very disappointed. I am a Rotary Club past President and this company was recommended by our Rotary District to supply items to many Rotary Clubs for our annual Youth Technology Tournaments. I could not recommend this Company to my Rotary colleagues.”

Helpful Report

Posted 7 years ago

Hi David, Our Customer Services department have been in contact with you via email regarding this review. Please accept our sincere apologies for any dissatisfaction you may be feeling over the service you have received. Regards, Sam

Posted 7 years ago

“I ordered 2 key-switches, which on the page description, the picture, specification and manufacturers part no. was a complete unit, so I ordered two of. the delivery arrived but only the front part(Key+Barrel) was present no actual contact parts were there. I contacted Rapid who said that it didn't come complete even though the website intimated this with the complete description, I was put through to Technical who also said it wasn't a complete part - they offered a refund! I wasn't happy but they wouldn't move their position even though their website said otherwise, so I decided that even though I thought they were in the wrong I asked to purchase "additional part" only to be told that they didn't have enough stock. This was Friday afternoon and then I had to try and fulfil what I needed for the following week from elsewhere. Not good customer service at all, am surprised that I received this review request.”

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Posted 7 years ago

“Free next day delivery used to be ok with Rapid, then it gradually became very late end day, now 2 days later I am still waiting for the goods with no traceability.”

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Posted 7 years ago

“A ridiculously large cardboard. Box for two very small button batteries that could have been out in an envelope at a fraction of the cost for P&P The batteries cost 40p each but the P&P cost £2.99 - ridiculous Very disappointed”

Helpful Report

Posted 7 years ago

Hi Gary, Our Customer Services department have been in contact with you via email regarding this review. Unfortunately batteries are legally not allowed to be sent by post due to them being classes as a hazardous product and can be flammable, therefore we have to send them by courier and package them in a cardboard box to ensure there is no damage in transit for health and safety. Regards, Sam

Posted 7 years ago

“After 1 use of the cable rods the crimped ends pulled off at least 3 of the 10 rods.”

Helpful Report

Posted 7 years ago

Hi Jon, Our Customer Services department have been in contact with you via email regarding this review. A case has been raised and will be passed onto our Technical team. You will be contacted again to resolve the case. Regards, Sam

Posted 7 years ago

“I paid to have my order delivered next day, which it wasn't. On enquiring the order had been lost in their system! The staff then dealt with the problem very well, the order was sent next day delivery and they refunded my postage.”

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Posted 7 years ago

“I bought a cork borer. Very cheap quality. It bent when I boring just second hole in the cork and broke when I was on 4th. I have used other cork borers before of very good quality than this.”

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Posted 7 years ago

Hi Dilip, Our Customer Service department have been in contact with you via email with regards to this review. Our Technical team have been asked to investigate this. Please accept our sincere apologises for any inconvenience that this may have caused. Regards, Sam

Posted 7 years ago

“Terrible (no) effort to establish relationship with us - we give Rapid so much business. Never once had a call from our account manager (would't surprise me if we didn't have one). Awful policy of handling fee (25% or something ridiculous) condsidering we may only have an issue with maybe 1% of our orders and again baring in mind the amount we spend buying Rapid products. Otherwise, stock range is fantastic and delivery is included and next day when in stock - that all is brilliant.”

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Posted 7 years ago

Hi Nicholas, Our Customer Services department have been in contact with you via email regarding your review. The review has been forwarded onto our Education Account Manager who will be in contact with you once they return from annual leave. Regards, Sam

Posted 7 years ago

“Good price - but had to wait a week for delivery.”

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Posted 7 years ago

Hi Steven, Our Customer Services department have been in contact with you via email regarding your review. Due to the volume of items we offer, we are unable to stock every item, therefore some items are stored at our European warehouse or is ordered from the supplier on receipt of a customer's order. We do our best to maintain adequate stock levels for our customers' requirements for items we store here. Regards, Sam

Posted 7 years ago

“On latest order one item missing no indication of reason. I had to phone to be told it was on back order. However when I placed the order over 4000 were shown to be in stock. I was promised the item would be posted to me and I expected it to arrive next day, but it hasn't yet arrived. I'm not happy that so many of your products are now only available in larger quantities.”

Helpful Report

Posted 7 years ago

Hi Edward, Our Customer Services department have been in contact with you via telephone regarding your review. The outstanding item is being dispatched via courier and should be with you on Monday. Please accept our apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“Items sent quickly but PCB was of poor quality and had not been treated correctly.”

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Posted 7 years ago

“It would be good to hear from customer services about the incorrectly supplies goods.”

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Posted 7 years ago

Rapid Online is rated 4.8 based on 11,593 reviews