Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i bought the dent puller to repair two small dents in my car. So far, despite heating the dent puller with a hair dryer I cannot get it stick to the metal on the car. in other words no suction to pull out the dents”

Helpful Report

Posted 7 years ago

Hi Jack, Our Customer Services department have been in contact with you regarding the product you have purchased. They have advised that after investigation of the product we will be amending the product information on the website to reflect our findings. Furthermore, they have provided two courses of action and are awaiting your reply on how to proceed. Please accept our apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“Difficult to match up components, especially 'in stock' items, even technical assistant had a great deal of difficulty”

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Posted 7 years ago

“It was not clear enough online that the traffic light system purchased needed to be put together prior to being able to use it. No instructions were sent with it and so I had to email to find out where to find these. When I finally did, the whole thing was so complex that I ended up twisting a wire and rendering it unusable. In addition, you sent me someone else's confidential invoice, which you then asked me to send back in order to get my own! Overall a very negative experience and not one I would want to repeat. Allison Rogers”

Helpful Report

Posted 7 years ago

Hi Allison, Our Customer Services department have been in contact with you regarding the item purchased and the invoice error. Please accept our apologises for any inconvenience caused. Regards, Sam

Posted 7 years ago

“Promises to be a good experience, but let down by shoddy courier. After waiting three days for delivery I contacted Rapid for an explanation and was informed that I had twice been 'carded' (courier had found nobody home and left a card). This was a blatant lie propagated somewhere in the couriers service as I had been in waiting for the delivery (and had received no cards from the courier during that time). It's unfortunate that by association, Rapid failed to deliver.”

Helpful Report

Posted 7 years ago

Hi Grant, Our Customer Services department have been in contact with you regarding the courier delivery attempts. Please accept our apologies for any inconvenience caused. Regards, Sam

Posted 7 years ago

“There was a delay in receiving a delivery the goods ordered. The parcel courier left notes, 'Sorry we missed you.' No contact phone number or suggested alternative delivery. The depot delivery is over 20 miles away so there was no way I was going to drive over there to pick up the small parcel. Why not use the Post Office delivery? I logged onthe UKMail website and selected the option for another delivery. This happened twice. I tried phoned the Parcel Courier (UKMail) but after trawling through the 'Press 1 call options, a message told me that the parcel cannot be delivered. I could not get through to anybody. Very poor customer service. So what should have been delivered within a few days is now taking a week, I have had to arrange an alternative delivery address and so hopefully I will receive the package which only consists of 2 small tubs (125g). Not impressed.”

Helpful Report

Posted 7 years ago

“Quoted 7-10 days for balance of order. This has turned into a month with no apology.”

Helpful Report

Posted 7 years ago

Hi Matthew, Apologies regarding your delayed part, I have been told that customer services have been in touch and given you a revised delivery time. Regards Adam

Posted 7 years ago

“The rotating punch I bought is absolutely useless. The speed of delivery was brilliant. I asked on line for a pre-paid label to return the punch but had nothing but an invoice! Disappointed”

Helpful Report

Posted 7 years ago

“half of resistors wrong size and project did to function correctly”

Helpful Report

Posted 8 years ago

Hi William, Apologises for any inconvenience caused. Customer Services have been in contact with you to advise that our Technical Department are looking into this matter and that a credit for a full refund has been raised. Regards, Sam

Posted 8 years ago

“Postage way to expensive”

Helpful Report

Posted 8 years ago

Hi Aidan, Customer Services have been in contact to explain our delivery pricing. Apologises for any inconvenience caused. Regards, Sam

Posted 8 years ago

“Took full payment but only sent invoice for part delivery making it difficult for financial year end. It would be better if I could get an estimate delivery date for the backorder items.”

Helpful Report

Posted 8 years ago

Hi Sue, Apologises for any inconvenience caused. Customer Services have been in touch to explain our payment and invoicing procedures. They have also advised an ETA on the remainder of your order. Regards, Sam

Posted 8 years ago

“We never seem to get everything in one delivery. Being a business, it is very frustrating to pay for the whole order on a credit card to then receive separate invoices for the different deliveries.”

Helpful Report

Posted 8 years ago

Hi Martin, Apologises for any inconvenience caused. Customer Services have contacted you to explain why we take payment upfront and that the items ordered are non-stock items. Regards, Sam

Posted 8 years ago

“All was well at the start, purchase was said to be shipped same day.... Then 4 days before it arrived. Farnell and RS delivery next day so rapid it ain't”

Helpful Report

Posted 8 years ago

Hi Martin, Apologies for any inconvenience caused. Customer Services have been in contact with you to explain that your order was sent via Royal Mail and that customers can request next day delivery as an upgraded delivery service. Regards, Sam

Posted 8 years ago

“Filtering on component selection was very poor and did not easily allow for selecting and then comparing a number of similar products. RS and Farnell are far better in this respect. For example, say I need a 100uF 36v capacitor. I should be able to filter by capacitor type, value, voltage etc and then display all available, sorted by price. I should then be able to compare those that look suitable, and then examine other parameters or the pdf specification, to make a final choice. Regards Roger Edwards CEng MIET”

Helpful Report

Posted 8 years ago

Hi Roger, We are continually adding further parameters to our product database which as you may understand is a long process. I have passed your comments onto the Procurement department who will look into implementing your suggestions. Regards, Sam

Posted 8 years ago

“Sorry, from being my No.1 'Go to' component supplier, I've started to drift back to the others, as you keep changing your stock and now seem to be supplying many items from your 'European Warehouse in 5 to 7 Days'. It just doesn't do it for me . It makes it very hard to design circuits with a fast turns round and then recommend that the customer buy this or that component from you. Resistors and Inductors being the latest to change, which has meant further delays to my customers production while I have to source and re-recommend the right parts from else where. Sorry, Brill to Nil in may case”

Helpful Report

Posted 8 years ago

“One of 25 identical items was damaged, which I reported straight away. Four days later, all I have received is acknowledgements, ...and your request for feedback. A replacement part would have been a better response.”

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Posted 8 years ago

“I have raised my complaint with your Duncan and again Josh. This was my first order with you and I was impressed with the speed of delivery. My problem is that I checked my order 'in the basket' before registering and proceeding to pay, but a quantity ordered for 25 bridge rectifiers, part number 47-3190 suddenly became 50 with a consequent cost increase. I have no idea how this could have happened, but it did. I 'phoned Customer Services immediately, but Duncan said the order had 'gone through' and he was unable to amend it, but said that there would be a means of returns. The goods arrived and I rang Josh, who eventually said it was all sorted. Not a massive sum, I'm still waiting. Ken Sims”

Helpful Report

Posted 8 years ago

“Poor communication. Don't know when I am getting the parts.”

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Posted 8 years ago

“Not rapid by any means...”

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Posted 8 years ago

“The overall experience was poor but is is a reflection of the courier not of Rapid. The parcel was dispatched by Rapid and had a date on the postage label of 28th Jan. I was posted by Rapid on 18th Jan and after waiting for over a week I chased Rapid. They contacted the courier and were told there was a delivery issue. They confirmed they would re-attempt delivery. There was no card through the door nor any feedback to Rapid. Under the couriers label dated 28th Jan there was another label dated 18th Jan. Looks like the courier just sat on it while I was waiting for it.”

Helpful Report

Posted 8 years ago

“Postage quick. Website is very confusing with lots of different mfr numbers and order nos. Also pictures of the items are generic and confusing. Had trouble finding male and matching female plastic connector parts. Would really help if the complete list of items required for the one plug and socket assembly including the metal crimp connectors male and female were indicated too. Also the cost of these items really mount up considering their light weight £3.99 postage seems excessive and once VAT is added to the total that makes it even more. After 3 phone calls to your helpline eventually got problems sorted. Too many back orders and "to follow" items. Otherwise, product is fine but such a hastle getting the order completed”

Helpful Report

Posted 8 years ago

Rapid Online is rated 4.8 based on 11,593 reviews