Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

Questions

Metrics

4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

Write Your review

Tell us how Rapid Online made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would appreciate a speedier delivery service. RS for instance delivers within 24hrs and CPC slightly longer but not as long as Rapid.”

Helpful Report

Posted 9 years ago

Hi Edward. We are sorry to hear that you are not happy with regards to the delivery service. Having looked into your order, it appears that delivery was delayed due to the adverse weather conditions last week. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 9 years ago

“Our order was placed on 5/1/15 and goods received on 15/1/15. Not what I would call Rapid! The above experience is very unusual. If you had asked for feedback at any other time, it would have been much higher up the scale. I would be interested to know if there is any follow-up?”

Helpful Report

Posted 9 years ago

Hi Paul We are sorry to hear that you are not happy with your recent experience. We do advise customers that orders being shipped via Royal Mail can take up to 15 working days. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 9 years ago

“Even though the items I ask for were correct and what I needed, sent with the hack saw and wire cutters was a BAHCO tool box, the bar code number being 7314150140800. If you sent this as a gift for a first time user of your site or if it was sent by mistake you need to tell me, if you want it returned E-mail that info. aswell. I have E-mailled your customer services on this matter but to date I haven't received a reply. Cust. Account 3198583, order number 1238357.”

Helpful Report

Posted 9 years ago

Hi Colin. I have spoken to a member of the Customer Services who will be in contact with you in regards to this matter. Kind regards, Samantha Wright Web Department

Posted 9 years ago

“Unfortunately, Rapid no longer are.... When they were taken over by Conrad a lot of people were very negative about the future. I kept my fingers crossed but unfortunately the doom-mongers have been proved correct... OK, so they have more stock but most of the new lines are way over-priced and a lot come from Germany on 5-7 day deliveries so not much use if you need things in any sort of a hurry. A lot of the lines they were very good on have been cut and while previously you wouldn't even bother comparing them on price to Farnell, now they are often more expensive or the same price but with a higher small order charge. But, the main thing. Speed. Or lack thereof. They say any orders placed by 7pm will go the same day. I would say a rude word but I'd best not. I've just placed an order before 3pm - still 'Waiting'. My previous order was 1:30pm, again didn't go until the following day. None of my recent orders have been shipped the same day so what used to be a reliable source of parts has now become a lottery, especially at this time of year when post is unlikely to be next day. It's looking like an order placed early Thursday afternoon will now not be received until Tuesday at the earliest - anyone in manufacturing knows that those sort of delays are unacceptable.”

Helpful Report

Posted 9 years ago

Hi Stephen, We are sorry to hear that you are disappointed with the service that you have been receiving. Unfortunately your order missed the Royal Mail collection last night. We are endeavouring to find your order in the warehouse and will upgrade the delivery to UK Mail 48 hour service. I have passed your review onto the relevant department who will look into your points and will respond to them. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 9 years ago

“lets be honest when i ordered from rapid it was ... quick. but there was a serious downside to that they sent me a package that wasnt mine ended up having to pay for taxs on it and they called me claming theyd do somthing about it and never did.. my opinion ... go somewhere else why deal with a sloppy company unless you feel like paying more then you should.”

Helpful Report

Posted 9 years ago

Hi Darrell. We are sorry to hear about the problems associated with your order. A member of the Exports Department will be in contact with you regarding this review in the next day. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 9 years ago

“Ordered a some very basic 'commodity' items, 1/4W resistors, ceramic capacitors, etc., only about £30 worth, and less than 40 line items. Many of the items were out of stock (which you are informed of at the time of ordering) and placed on back-order. The order was finally received in 6 or 7 deliveries over a 27 day period. Pretty poor for low cost stock-in-trade commodity items. With the time, postage and packaging they’ve made a definite loss on this order. The final item, two titchy ceramic capacitors costing 6p (for the two!) were sent in an A4 sized padded envelope with a 76p postage frank!”

Helpful Report

Posted 9 years ago

“The web site is terrible. Finding stuff is virtually impossible. Firstly it forces you into one of three sections and wont find stuff in the other sections. Then there isnt any decent sort of parametric search allowing you to compare two parts side by side. Try typing in 1k 2w resistor. You get 2 pages including 25W resistors, 0.25W resistors and resistors with no declared power rating! A lot of items are now on 2-3 week delivery which is useless. I buy loads more from Farnell/CPC even if it is slightly more expensive because I can find it and it is delivered the next day.”

Helpful Report

Posted 9 years ago

“Item missing out the packet, it's now over a week later and still the item hasn't arrived. not very good service.”

Helpful Report

Posted 9 years ago

“Used this company twice now since opening an account. Was looking for a real alternative to RS but it isn't rapid. online stock status says in stock, finalise the order and find not in stock, sent item are marked correctly but are not the items (or anywhere near). Phoned to sort it and told customer services will phone back in up to 48 hours.... they didn't. Phoned again and explained I was unhappy only to be told I not the only customer that needs attention........Why am I not surprised. Currently specing products for a 3.3 million £ machine and wont be using Rapid.”

Helpful Report

Posted 9 years ago

Hi Wayne. We are sorry to hear that you are unsatisfied with the customer service you have received. I have passed this matter onto our Customer Services department who have assured me that they will be in contact with you regarding this matter. We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 9 years ago

“I was sent the wrong colour exercise book and some mis-shapen/cut books in my last order. This is the first time I have had any problems and have been using Rapid for the last four or five years. The correct/replacement books were however sent out very quickly to right the situation.”

Helpful Report

Posted 9 years ago

“The service was excellent but I dont expect to have to pay for postage twice once when buying the product and again when I have to collect it from the post office because you did not put a franking label on it!!”

Helpful Report

Posted 9 years ago

“I placed an order on-line and within 10 minutes discovered that I needed to add to the order. I phoned to try and do this but was told I couldn't. Annoying for me as it would have meant a second lot of postage charges. Consequently I ordered the additional items elsewhere (same price, free postage), so ultimately a loss of sales to Rapid Online. Poor customer service that helps neither the customer not the company.”

Helpful Report

Posted 9 years ago

“I would like to see on your online order system:- 1. Option to not part ship - the carousels and storage bins I have been ordering are usually not all in stock. I only want you to ship when the order is complete. 2. A date of when the out of stock items will be available.”

Helpful Report

Posted 9 years ago

“After finding faulty goods it has taken over 3weeks to return.”

Helpful Report

Posted 9 years ago

“I really wanted Rapid to be good as their prices and range are excellent. My first and so far only order was messed up and I haven't received 7 of the 10 lines ordered from stock. Although, I did receive someone elses goods which were worth 4 times what I ordered! I'm still waiting for it all to be sorted out.”

Helpful Report

Posted 9 years ago

“Although the order was delivered on time without packaging damage, one item a 6.3mm TRS stereo Jack plug was open circuit on one channel.”

Helpful Report

Posted 9 years ago

“Although the range of products is good the number of items that are not in stock or are on 5 days or more delivery makes it harder to chose Rapid for day to day R&D purchasing.”

Helpful Report

Posted 9 years ago

“Hadn't used Rapid for many years, wonder why? Placed and paid for an on-line order OK, but 30 seconds later realised I had made a mistake and ordered the wrong item, so I called their sales line: 'Sorry can't help - the order has been printed.....' Called customer service, same thing: 'The order has gone down to the 'Warehouse' - once it's there we can't intervene.... You'll just have to wait until the order has arrived and return the items and re-order' That would have cost more than the mistakenly bought item.... So I purchased the correct part from Farnell - it was delivered next day for the same delivery cost. 4 days later the Rapid order finally arrived......”

Helpful Report

Posted 9 years ago

“I took advantage of Rapid's promotion on a Tektronix product and selected collection from the UK Mail depot. Of course, it wasn't there when I went to collect it, it had gone out on a van, and visiting for a second time today, it looked as though the rather bashed about box had been out a second time.... despite having a 'collect' marking on it. I dare say that Rapid aim by the promotion to advance themselves as suppliers of test gear, but for this customer, it has been a rather bruising experience. There is a reason why poeple use RS and Farnell, and that is they offer quality & reliability of service - including that of their delivery representatives - that Rapid doesn't match.”

Helpful Report

Posted 10 years ago

“All the items I ordered were excellent, came well packaged and all as described and I was very pleased with them. However, I went through pain trying to order them. Rapid had lost all knowledge of me having ordered before which meant I would have to send the goods to the card address. This is very inconvenient as our card is registered at head office not at our workshops and we had to pay the cost of sending the goods on. Many emails were exchanged, some of which were misleading. The result was that Rapid would not accept that I had made previous orders and refused to send the goods to our workshops. I received no reply to the last email I sent which I also thought was a bit off. Hopefully, when I order again, which I will, they won't have erased all trace of my previous orders and actually allow the simple action of sending the goods here instead of our head office.”

Helpful Report

Posted 10 years ago

Rapid Online is rated 4.8 based on 11,593 reviews