Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Awful. No reply to emails, chat useless, technical department emails I was sent were the wrong address. Phone number refers you to chat. Just awful.”

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Posted 1 year ago

“They use DHL for delivery. DHL are one of the worst courier services - and Rapid On-Line do - or certainly should - know that. My expected delivery never happened. Avoid Rapid On-Line at all costs.”

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Posted 4 years ago

Hi Mike, thank you for your feedback. Please accept our apologies for the disappointing experience you have had at Rapid. If you have an order reference number we can look into this for you. Kind regards, Rapid.

Posted 4 years ago

“Great idea and slick website designed to deceive. You wont get what you paid for and the company don't give a toss. I spent £45 on various bits one of which was a pack of three duct tapes, only it wasn't because they only sent one. They show the tape elsewhere as a single at £3.67. The scammers charged me over £7 for the one tape which makes it dearer than gorilla tape (amazing stuff)...all the other tapes were shown as singles and priced accordingly apart from this which muggins fell for. They offered to waive their 20% restocking fee if I told them to shove the incorrect order. They also show you prices without VAT which is illegal so are clearly about as slippery as can be. The chumps wont be seeing my money again. I'm sure trading standards would like to know too and I will be making a chargeback against the card.”

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Posted 5 years ago

“Absolutely waste the time”

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Posted 6 years ago

“Took over week to come to late for the YFC competition that I brought it for,usually I get second class post in 2 days 3 at the most. Also when the package was delivered to my daughters hand it was dirty with a foot print on it. I have photos. Likely the pulleys where not damaged.”

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Posted 6 years ago

“I didn't receive the delivery ,it went to wrong adress and I didn't get help from the customer service”

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Posted 6 years ago

“Order was placed on line for collection. Was informed by email that it would be ready for collection in 1.5 hours. After a couple of hours I went to the Trade Counter but order had not been picked. Warehouse was phoned and told I was waiting. I still had to get the counter staff to chase again after about 15 minutes. Nobody seemed to be acting with any sense of urgency at all. I have never seen your staff move so slowly or with such little enthusiasm. Hardly "Rapid" Electronics.”

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Posted 6 years ago

“Sent wrong items, then charged me extra for the correct item.Life is too short to waste time on companies like this.”

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Posted 6 years ago

“I phoned to ask what process I should follow to allow me to get the Young Engineers Scotland negotiated discount and was told to place the order via email to sales (by a sales person) which I did. I then sent an email with the order in which I asked someone to contact me if this was not correct or there was information missing (30/1/17). But I had no response after two days. I emailed again (01/02/17) asking if I was following the correct process or if they needed any more information, but this email was ignored as well. After two weeks (15/02/17) I phoned sales again to complain and was told the emails would not have been ignored? So the person checked the original order and generated a pro forma invoice which I paid promptly and the order was dispatched that day. When the order arrived I realised that one item on the order was missing and one item sent twice, but that was partly my fault for not checking the pro forma thoroughly enough as the item was duplicated with two lines being repeated instead of the third item. I then ended up having to raise another order online immediately (without our discount) just to get the missing goods to arrive by the date I needed them. Altogether not a very smooth experience!”

Helpful Report

Posted 7 years ago

Hi Martin, Our Customer Services department have been in contact with you via telephone regarding this review and apologising for the lack of response to your email. A credit has been raised for the duplicate item. Regards, Sam

Posted 7 years ago

“Items not received”

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Posted 7 years ago

“Not received my order! Not so rapid!”

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Posted 7 years ago

Hi Robert, Our Customer Services department have been in contact with you via email regarding this review. They have advised that your order was despatched via Royal Mail and due to their claims criteria, we are unable to despatch free of charge replacements until 15 working days have passed. After this has elapsed you can contact us advising that the goods have not been received and we will despatch replacements at no extra cost. Regards, Sam

Posted 7 years ago

“I had to return one of the items I bought. I contacted the customer service. After about a week I received an email that they take 20% handling charge and I have to pay for the post myself. I could buy the that item from Amazon, a bit more expensive, but at least I could return it without any hassle, or directly from the main company. No more shopping from Rapid.”

Helpful Report

Posted 7 years ago

Hi, Our Customer Services department have been in contact with you via email regarding this review. As this item is a non stock item, it needs to be returned to us so we can return it to the supplier. Regards, Sam

Posted 7 years ago

“One week after my order and nothing has been delivered yet.”

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Posted 7 years ago

“Absolute rubbish courier 3 attempts 1 squashed box of goods UK mail are ruining your buisness. I use CPC and will not be returning guys great prices bad delivery!”

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Posted 7 years ago

Hi Mr Gwyther, Our Customer Services department have been in contact with you via email regarding your review. We are sorry to hear that you are disappointed with the level of service you received from UK Mail; we can only apologise on their behalf. Please can you advise if any of the items received are damaged and we will organise replacements for you. Please accept our apologises for the inconvenience caused. Regards, Sam

Posted 7 years ago

“Wrong item was sent”

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Posted 7 years ago

Hi Mark, Our Customer Services department have been in contact with you via email regarding your review. Please can you advise which item was received incorrectly and we will get this sorted for you ASAP. Regards, Sam

Posted 7 years ago

“Update. Rapid contacted me by phone after leaving previous feedback. They will not refund postage despite parcel going to wrong address. Yes it is human error but it isn't what I paid for and therefore should not be charged. I have had to compensate the neighbour with a box of chocolates and an apology for the trespass into her shed! UK Mail or Rapid should do the same for me. Its called a gesture of good will Rapid! UK Mail delivered my items to the wrong house........... number 11 is nothing like number 3 is it? Apart from that Rapid are ok but they could have refunded the delivery charge as the delivery was so poor.”

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Posted 7 years ago

“After buying a product as a guest user I was offered the option of making my account permanent. Being pleased with the prices I decided to complete the sign up process. Order arrived next day. Very happy so I went to order some more parts, I log into my newly created account only to find my account is showing the order details for someone else from 2013. How you've joined my account into theirs I don't know. I think you're potentially in breach of data protection regulations. Well over an hour chatting to customer services I get no where! Phone customer service the next day and after a long time chatting on hold (Tom was helpful but unable to fix it himself) I'm told customer service can't fix it and the web team would phone me back. 48 hours, still no phone call from the web team. Account now doesn't show ANY orders! I've wasted well over an hour of my time trying to get my account sorted so I can use your services again. Don't think I'll bother!”

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Posted 7 years ago

“Items were missing from my last order, I've detailed this in 3 emails and the response has been to ask me what items were missing. My last email was ignored. Hopeless. I'll be going elsewhere in future.”

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Posted 7 years ago

Hi Robert, Apologies for any inconvenience caused, Our Customer Services department have been in contact with you regarding this review and your missing items. We apologise for the lack of communication following your email which stated the items you had not received. Regards, Sam

Posted 7 years ago

“I paid more for my next day delivery . But it has delayed for three days. I have contact staff both online and by calling which did not work at all.”

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Posted 7 years ago

“I ordered 2 bottles of photo-resist. Only one arrived, and it was half empty as it leaked. The lid had cellotape around it so it must have been a return. very poor service”

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Posted 8 years ago

Hi Simon, Apologies for any inconvenience caused. Customer Services have been in touch to explain that this issue was previously bought to our attention and a conclusion has been made. Please accept our apologises for the condition of the item received. Regards, Sam

Posted 8 years ago

Rapid Online is rated 4.8 based on 11,593 reviews