Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,612 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,612 reviews

Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 1 star review on 20th February 2026

Joana Cobin

Rapid Online 1 star review on 16th February 2026

Greta Kaiya

Rapid Online 1 star review on 31st August 2025

Ruben

Rapid Online 1 star review on 24th June 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.)Email Harrylucy977(at) Gmail.Com Help Me Recover My Lost Money

Rapid Online 1 star review on 21st May 2025

Hannah

Rapid Online 1 star review on 17th April 2025

Eichmann Klose

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Sent wrong items, then charged me extra for the correct item.Life is too short to waste time on companies like this.”

Helpful Report

Posted 8 years ago

“I phoned to ask what process I should follow to allow me to get the Young Engineers Scotland negotiated discount and was told to place the order via email to sales (by a sales person) which I did. I then sent an email with the order in which I asked someone to contact me if this was not correct or there was information missing (30/1/17). But I had no response after two days. I emailed again (01/02/17) asking if I was following the correct process or if they needed any more information, but this email was ignored as well. After two weeks (15/02/17) I phoned sales again to complain and was told the emails would not have been ignored? So the person checked the original order and generated a pro forma invoice which I paid promptly and the order was dispatched that day. When the order arrived I realised that one item on the order was missing and one item sent twice, but that was partly my fault for not checking the pro forma thoroughly enough as the item was duplicated with two lines being repeated instead of the third item. I then ended up having to raise another order online immediately (without our discount) just to get the missing goods to arrive by the date I needed them. Altogether not a very smooth experience!”

Helpful Report

Posted 9 years ago

Hi Martin, Our Customer Services department have been in contact with you via telephone regarding this review and apologising for the lack of response to your email. A credit has been raised for the duplicate item. Regards, Sam

Posted 9 years ago

“Items not received”

Helpful Report

Posted 9 years ago

“Not received my order! Not so rapid!”

Helpful Report

Posted 9 years ago

Hi Robert, Our Customer Services department have been in contact with you via email regarding this review. They have advised that your order was despatched via Royal Mail and due to their claims criteria, we are unable to despatch free of charge replacements until 15 working days have passed. After this has elapsed you can contact us advising that the goods have not been received and we will despatch replacements at no extra cost. Regards, Sam

Posted 9 years ago

“I had to return one of the items I bought. I contacted the customer service. After about a week I received an email that they take 20% handling charge and I have to pay for the post myself. I could buy the that item from Amazon, a bit more expensive, but at least I could return it without any hassle, or directly from the main company. No more shopping from Rapid.”

Helpful Report

Posted 9 years ago

Hi, Our Customer Services department have been in contact with you via email regarding this review. As this item is a non stock item, it needs to be returned to us so we can return it to the supplier. Regards, Sam

Posted 9 years ago

“One week after my order and nothing has been delivered yet.”

Helpful Report

Posted 9 years ago

“Absolute rubbish courier 3 attempts 1 squashed box of goods UK mail are ruining your buisness. I use CPC and will not be returning guys great prices bad delivery!”

Helpful Report

Posted 9 years ago

Hi Mr Gwyther, Our Customer Services department have been in contact with you via email regarding your review. We are sorry to hear that you are disappointed with the level of service you received from UK Mail; we can only apologise on their behalf. Please can you advise if any of the items received are damaged and we will organise replacements for you. Please accept our apologises for the inconvenience caused. Regards, Sam

Posted 9 years ago

“Wrong item was sent”

Helpful Report

Posted 9 years ago

Hi Mark, Our Customer Services department have been in contact with you via email regarding your review. Please can you advise which item was received incorrectly and we will get this sorted for you ASAP. Regards, Sam

Posted 9 years ago

“Update. Rapid contacted me by phone after leaving previous feedback. They will not refund postage despite parcel going to wrong address. Yes it is human error but it isn't what I paid for and therefore should not be charged. I have had to compensate the neighbour with a box of chocolates and an apology for the trespass into her shed! UK Mail or Rapid should do the same for me. Its called a gesture of good will Rapid! UK Mail delivered my items to the wrong house........... number 11 is nothing like number 3 is it? Apart from that Rapid are ok but they could have refunded the delivery charge as the delivery was so poor.”

Helpful Report

Posted 9 years ago

“After buying a product as a guest user I was offered the option of making my account permanent. Being pleased with the prices I decided to complete the sign up process. Order arrived next day. Very happy so I went to order some more parts, I log into my newly created account only to find my account is showing the order details for someone else from 2013. How you've joined my account into theirs I don't know. I think you're potentially in breach of data protection regulations. Well over an hour chatting to customer services I get no where! Phone customer service the next day and after a long time chatting on hold (Tom was helpful but unable to fix it himself) I'm told customer service can't fix it and the web team would phone me back. 48 hours, still no phone call from the web team. Account now doesn't show ANY orders! I've wasted well over an hour of my time trying to get my account sorted so I can use your services again. Don't think I'll bother!”

Helpful Report

Posted 9 years ago

“Items were missing from my last order, I've detailed this in 3 emails and the response has been to ask me what items were missing. My last email was ignored. Hopeless. I'll be going elsewhere in future.”

Helpful Report

Posted 9 years ago

Hi Robert, Apologies for any inconvenience caused, Our Customer Services department have been in contact with you regarding this review and your missing items. We apologise for the lack of communication following your email which stated the items you had not received. Regards, Sam

Posted 9 years ago

“I paid more for my next day delivery . But it has delayed for three days. I have contact staff both online and by calling which did not work at all.”

Helpful Report

Posted 9 years ago

“I ordered 2 bottles of photo-resist. Only one arrived, and it was half empty as it leaked. The lid had cellotape around it so it must have been a return. very poor service”

Helpful Report

Posted 9 years ago

Hi Simon, Apologies for any inconvenience caused. Customer Services have been in touch to explain that this issue was previously bought to our attention and a conclusion has been made. Please accept our apologises for the condition of the item received. Regards, Sam

Posted 9 years ago

“You offer items for sale, take customers cash then take for ever to deliver. This is NO GOOD whatsoever to someone like me who is attempting to offer a repair service, my customer has a piece of expensive equipment stood idle for the want of a spare part and understandably is getting annoyed with my excuses for your lamentable service. My parts still have not arrived (ordered 31/3), I could have ordered the same items from DigiKey in America and I know from experience they would have been here by now. Will I use you again, certainly not.”

Helpful Report

Posted 9 years ago

Hi Peter, Apologises for any inconvenience caused. Customer Services have been in touch to explain that how your order was sent, the approximate delivery time and the reason why you order was sent via this method. Regards, Sam

Posted 9 years ago

“Ordered a Swiss Army Knife and paid for next day delivery. When that didn't happen I asked for a refund - several times. So far nothing. Utter thieves. I'll never use them again.”

Helpful Report

Posted 10 years ago

Hi Harun, Apologies for the delay in delivery of the goods, our courier was unable to find your address. Customer services have been in touch and a refund has been issued. Regards Adam

Posted 10 years ago

“Very disappointed that delivery not as stated and is now being quoted in terms of about 14 days and not 5/7 days”

Helpful Report

Posted 10 years ago

“Placed an order, but the wrong item was sent. Rang to complain, they said they would look into it, did get one phone call back to say they would look into it. Not heard anything since.”

Helpful Report

Posted 10 years ago

“Unfortunately I did not open my parcel before 21 days had elapsed and found that only half my order had been sent. Customer Service were uninterested in the problem and most unhelpful as they had no obligation to fix the problem due to the length of time elapsed. Do not trust them to send what you have ordered. I have just received my order of 2 packs of twenty five plastic wallets from GLS and I received 2 packs of 25 plastic wallets NOT 2 packs of 12 as I did from Rapid electronics when I had ordered 2 packs of 24!”

Helpful Report

Posted 10 years ago

“I ordered the wrong size of suspension files and upon enquiring as to how to exchange them Rapid Electronics didn't even have the decency to respond.”

Helpful Report

Posted 10 years ago

“They only had half the stock I ordered and I wasn't informed of this until I contacted them to ask why only half had been delivered. I still had to pay the full postage charge for half the products after I cancelled the order increasing the unit price significantly. Very poor communication.”

Helpful Report

Posted 10 years ago

Rapid Online is rated 4.8 based on 11,612 reviews