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Rapid Online Reviews

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

Read Rapid Online Reviews

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You offer items for sale, take customers cash then take for ever to deliver. This is NO GOOD whatsoever to someone like me who is attempting to offer a repair service, my customer has a piece of expensive equipment stood idle for the want of a spare part and understandably is getting annoyed with my excuses for your lamentable service. My parts still have not arrived (ordered 31/3), I could have ordered the same items from DigiKey in America and I know from experience they would have been here by now. Will I use you again, certainly not.”

Posted 8 years ago

Read Rapid Online Reviews

Hi Peter, Apologises for any inconvenience caused. Customer Services have been in touch to explain that how your order was sent, the approximate delivery time and the reason why you order was sent via this method. Regards, Sam

Posted 8 years ago

“Ordered a Swiss Army Knife and paid for next day delivery. When that didn't happen I asked for a refund - several times. So far nothing. Utter thieves. I'll never use them again.”

Posted 8 years ago

Read Rapid Online Reviews

Hi Harun, Apologies for the delay in delivery of the goods, our courier was unable to find your address. Customer services have been in touch and a refund has been issued. Regards Adam

Posted 8 years ago

“Very disappointed that delivery not as stated and is now being quoted in terms of about 14 days and not 5/7 days”

Posted 8 years ago

“Placed an order, but the wrong item was sent. Rang to complain, they said they would look into it, did get one phone call back to say they would look into it. Not heard anything since.”

Posted 8 years ago

“Unfortunately I did not open my parcel before 21 days had elapsed and found that only half my order had been sent. Customer Service were uninterested in the problem and most unhelpful as they had no obligation to fix the problem due to the length of time elapsed. Do not trust them to send what you have ordered. I have just received my order of 2 packs of twenty five plastic wallets from GLS and I received 2 packs of 25 plastic wallets NOT 2 packs of 12 as I did from Rapid electronics when I had ordered 2 packs of 24!”

Posted 8 years ago

“I ordered the wrong size of suspension files and upon enquiring as to how to exchange them Rapid Electronics didn't even have the decency to respond.”

Posted 8 years ago

“They only had half the stock I ordered and I wasn't informed of this until I contacted them to ask why only half had been delivered. I still had to pay the full postage charge for half the products after I cancelled the order increasing the unit price significantly. Very poor communication.”

Posted 8 years ago

“Shity work and even shitier logistics.”

Posted 8 years ago

“A question got asked by calling your office about postage charges which is currently set online as£2.99 for normal and £3.99 for next day. We ordered 5 pieces of fuse (weighing less then 0.20 grams) which could have been posted on RM, but we got told the charges would stay, hence we had no options but to select the £2.99 as the postage cost to post an item worth £2.49, presuming the goods will be delivered to us on recorded basis ! Surprisingly we received the item in RM with a postage paid of £0.80, hence bit disappointed to find that your office is not very honest when it comes to delivering the service. The whole excercise was to obtain a reduction on postage to justify the cost based on our order. Not very impressed and will take into advisement.”

Posted 8 years ago

“Can not give a rating as I have nor received the goods yet”

Posted 8 years ago

“Ordered 2 button batteries. Size of a fifty pence piece. Arrived in a parcel the size of a loaf of bread. Waste of resources. Emailed my feedback. No reply. Therefore won't use again.”

Posted 8 years ago

Read Rapid Online Reviews

Hi Graham, Thank you for your feedback. A member of our sales team emailed you on 1 December in response to your original email.

Posted 8 years ago

“Everything shown as in stock when order was placed on 24-11-15, so far 3 deliveries with 3 invoices, and still not received 3 items, or the full quantity of one item. Items not received are electrolytic capacitors and RJ45 type plugs, which are hardly rare or obscure items. I now have had to order from RS who supplied all the items next day with no delivery charge. I know where my business will be!. To be fair Servisol super 10 was the cheapest I could find, which is why I placed the order with you. I just thought I would add my other requirements that day to the order to save paperwork etc, but so far have 3 invoices with at least another to come”

Posted 8 years ago

“Still waiting for it to arrive!”

Posted 8 years ago

“I always found rapid to be a very good company to deal with until my recent phone call to them. I had ordered several items for an urgent customer order. They duly arrived very speedily as usual with the exception of one vital ic. The order confirmation had stated they were ex stock but on the delivery note it said they were on back order. As there was an alternative I called them to ask them to send that instead. I had the most frustrating phone call ever with a very stroppy and defensive woman who actually put the phone down on me. When I called back she did I the same again. I consequently called farnell who shipped it immediately with no delivery charge I might add. Suffice to say ordering on line is definitely a preferred option, I won't be calling them again and am currently cross referring my parts list elsewhere.”

Posted 8 years ago

Read Rapid Online Reviews

Hi Rachel, I have spoken to the Sales & Customer Services Supervisor, who I understand spoke to you yesterday regarding your complaint. Thank you for taking the time to provide your feedback to us. Kind regards, Samantha Wright Web Department

Posted 8 years ago

“The courier company must have signed for the package. The system said it was delivered however when asking for prove the signed name was spelt wrong on the documentation. I still have not received the goods. Regards David Gorrod 07824866800, dgorrod@surrecricket.com”

Posted 8 years ago

Read Rapid Online Reviews

Hi Mr Garrod, please accept your apologies for the problems with receiving your order. We have actioned your case and are dealing with it under case 23112. Please quote this ref. if you need to contact us. Regards, Rapid Customer Services

Posted 8 years ago

“Poor delivery, after waiting several days, I called and told coming today, 2 days later called again and was told the delivery company couldnt deliver because the address was missing. Why is it that the customer has to chase this basic stuff up?”

Posted 8 years ago

“I've received my review survey before even receiving the goods. I'm still waiting. However, the online purchase phase was straight forward enough.”

Posted 8 years ago

“It is very hard to find things on the website and the curiour used is the nastiest one you could get.”

Posted 8 years ago

“customers services excellent but let down totally by a useless courier company UK Mail who found it impossible to deliver to my address in 7 days - order cancelled and refund given”

Posted 8 years ago

“I placed a order small but important to me nearly one week later no delivery I found out yesterday that it was your fault not supplying the right address, after several phone call to UK mail and your company I decided to cancel my order, and found a supplier that is delivering my order. It's the small fish that could build your company. I am not a happy bunny and will never purchase from you again and I certainly would not recommend anyone. I'm really sorry you could not fulfill your obligations and I'm awaiting a refund from you. Susan Rose.”

Posted 8 years ago

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Rapid Online is rated 4.8 based on 11,593 reviews