Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,608 Reviews

96 %

of reviewers recommend Rapid Online

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4.8

Based on 11,608 reviews

Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 1 star review on 17th September 2025

Aubrey Brooklyn

Rapid Online 1 star review on 15th September 2025

Paul Jessica

Rapid Online 1 star review on 31st August 2025

Ruben

Rapid Online 1 star review on 24th June 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.)Email Harrylucy977(at) Gmail.Com Help Me Recover My Lost Money

Rapid Online 1 star review on 21st May 2025

Hannah

Rapid Online 1 star review on 17th April 2025

Eichmann Klose

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You spectroscope does not work. It's a shame. Witold Wojcik”

Helpful Report

Posted 10 years ago

“PH tester arrived with the electrode surrounded by crystals instead of storage liquid. Presumably the crystals were dried storage liquid. I read that the electrodes only last 2 years and must be kept wet in the correct solution, so it looks as if this PH meter may have been on the shelf for too long and had its life reduced by drying out. I emailed Rapid Electronics asking for an explanation but 11 days have passed and no reply received - shoddy.”

Helpful Report

Posted 11 years ago

Hi Andrew. We are sorry to hear that you had not received an reply to the email that you sent. Having investigated this missing email, we found that you had emailed Conrad who had then forwarded the message to us. Our Technical Department did reply to this message but it would appear that you did not receive this. The original reply is below: "Thanks for the enquiry. The units themselves all appear to be of this nature the crystals that have formed are due to the liquid that is used when the probes are manufacture, this is just to make sure the units are kept in good order before using and the crystals can simply be wiped away and the unit used as normal. I hope this information is of use please feel free to contact us for any further information." We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“iTs now 10 day and i still have not received my order i rang up to ask for my order and i was told they cannot do anything they can only look into the matter after 10 days for a small order its takes that long to sort it out . i had to go some whereelse and get my order as i'm still waiting for rapid to sort it out i ordered some from hong kong and got them before rapid”

Helpful Report

Posted 11 years ago

Hi Raffik. We are sorry to hear that you have not yet received your order. I have passed this matter onto our Customer Services department who have advised that they will be contacting you regarding this matter. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“been over a week at not received my goods”

Helpful Report

Posted 11 years ago

Hi Trin. We are sorry to hear that you have not yet received your goods. We have spoken to UK Mail who have assured us that this issue has been escalated to the Operations Manager at the depot as well as to our Franchise Manager. UK Mail have assured us that your order will go out first thing tomorrow on bulk delivery. We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“when purchasing goods you dont expect to get unwanted e mails...this is BAD advertising as it scares off repeat buyers We live in a world of ever increasing junk mail e mails texts etc .these have a negative effect . wake up to the real world!”

Helpful Report

Posted 11 years ago

“Product still not received after receiving an email 8 days ago saying it had been despatched. I emailed them 2 days ago and have still not heard anything back from them. They have taken my money and I have not received the product. Very poor service!!”

Helpful Report

Posted 11 years ago

Hi Gillian. We are sorry to hear that you have not yet received your order. Please be advised that your order has been shipped via Royal Mail and you should allow up to 14 days for delivery. If you do not receive your goods, please contact our Customer Services department who will be able to assist you further. We apologise for any inconvenience that this may have caused, Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“Rapid?? 5 days to get order and parts that were listed in stock (11,000) of them were said to be out of stock when my order arrived.Won't use again”

Helpful Report

Posted 11 years ago

“I purchased a Infra-Red dimmer light switch with remote control. The description states it will control up to 4 different light circuits. Perfect for what I require. When I received the product, the light switch only controls one circuit. The remote, controls up to four circuits so therefore you need to purchase another three light switches if you want the controller to control all four circuits. As I had already laid the electrical circuits it was not possible to add another three dimmer switches for this to operate as stated. The description should show a master switch with remote and then additional dimmer switches (as slaves sold separately).”

Helpful Report

Posted 11 years ago

“Misleading inforamtion on your web page, I did not got what it looks like I would get. I will not use you again.”

Helpful Report

Posted 11 years ago

“The wrong shape of Weller soldering iron tips were delivered. Their returns form did not cover the possibility of them making an error, they seem to assume that the customer is always at fault. It is now five working days since they were notified of the problem by email. I was given a Case Ref. Number 12472 but I am still waiting for any further action.”

Helpful Report

Posted 11 years ago

“Failed to deliver on time, in turn jeopardising project. Package was handled by a lesser known courier. Delayed in transit with no further explanation. I can never use Rapid Electronics if i need next day delivery is the lesson learned. We'll stick with CPC for those It strikes me odd that your brand is named 'Rapid' and you cannot deliver a next day package.”

Helpful Report

Posted 11 years ago

“Poor customer help”

Helpful Report

Posted 11 years ago

“Order dispatched , damaged by Rapids courier . I was informed by this by Rapid . Package sent back to rapid . A week later still no delivery but new invoice said only part of my original order had been dispatched . 3rd call to rapid confirmed this but was told " as a gesture of good will" I would not be charged for their error . After 10 days order arrived in box with virtually no packing unlike CPC . Metal cabinet delivered not unsurprisingly with bent side . I will re-order from CPC”

Helpful Report

Posted 11 years ago

“Very keen pricing, small orders dealt with quickly and efficiently, courteous and helpful staff if you mess up. Highly recommended.”

Helpful Report

Posted 11 years ago

“Given that the order was placed over a week ago and said to have been sent to me on the 22nd Nov and still no sign of the items, what more feedback than very poor would you expect !”

Helpful Report

Posted 11 years ago

Hi Andrew. We are sorry to hear that you have not yet received your order. Please be advised that your order is being shipped via Royal Mail and you should allow 5-10 working days for delivery. If you have not received your order after this time period, please contact our Customer Services Department who will be happy to arrange for a re-order free of charge. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“Wrong item sent - lump clay as opposed to a digital camera. Promising response from Luke in customer services, fingers crossed rectified quickly.”

Helpful Report

Posted 11 years ago

“Have been waiting more than a week for my first order,phoned yesterday & was informed that my order was sent via royal mail so could be anytime. NOT IMPRESSED”

Helpful Report

Posted 11 years ago

“The unit is broken, it's giving me fluctuating readings, I intend to send it back!”

Helpful Report

Posted 11 years ago

Hi Oliver. We are sorry to hear that an item you ordered is broken. Please contact our Customer Services Department with your account number and sales order reference outlining the issue with the item and our Customer Services team will be happy to replace the item and arrange a return if necessary. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

“lots of problems with special price parts..time and time again on the phone despite them saying there is a note on the computer about it still goes on for months”

Helpful Report

Posted 11 years ago

“I still have not received the goods a week later”

Helpful Report

Posted 11 years ago

Hi John. We are sorry to hear that you have not yet received your order. Your order is being sent via Royal Mail - as we are a mail order company, it can take up to 2 weeks for delivery of your order. If you are in urgent need of your order, you can contact our Customer Services department who will be able to assist you further. Kind regards Samantha Wright Web Administrator

Posted 11 years ago

Rapid Online is rated 4.8 based on 11,608 reviews