Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,612 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

Questions

Metrics

4.8

Based on 11,612 reviews

Shipping & Delivery
Delivery Methods	Courier

Email:

feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

Write Your review

Tell us how Rapid Online made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Rapid Online 1 star review on 20th February 2026

Joana Cobin

Rapid Online 1 star review on 16th February 2026

Greta Kaiya

Rapid Online 1 star review on 31st August 2025

Ruben

Rapid Online 1 star review on 24th June 2025

WhatsApp (+ 4 4 73 88 6 97 9 58.)Email Harrylucy977(at) Gmail.Com Help Me Recover My Lost Money

Rapid Online 1 star review on 21st May 2025

Hannah

Rapid Online 1 star review on 17th April 2025

Eichmann Klose

Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a new Magna Switch Unit, Heating Elements, and Solder Bits for my TCP Iron. On receipt I find that the new Solder Bits do not fit the Heating Element just received nor does the Barrel I have. On querying this, I find that Weller have changed the diameter of the Heating Element, but there is no mention of this in any of the details for the products. I am then informed that the only way round this is to order a new Barrel and New Solder Bits to Fit. This now makes what was an expensive repair, even more expensive; particularly as I am having to pay twice for the Solder Bits. I have decided that in the long run it is going to be cheaper to just buy cheap soldering irons instead of trying to maintain a very expensive system, and scrap the Weller altogether. Just a pity that no one at that end processing the Order picked up on the fact that the bits ordered would not fit the other parts ordered at the same time, namely the Heating Element. Obviously the staff processing these orders have no Product Knowledge. To them they are just code numbers.”

Helpful Report

Posted 11 years ago

Hi Phillip. We are sorry to hear that you unhappy with your order. Please contact our Customer Services department who will be happy to assist you further and resolve your issue. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 11 years ago

“I used this company a lot for leds and other bits and pieces they missed part of my order (only a pack of leds) so i rang customer services and was told they would send out another pack never turned up”

Helpful Report

Posted 11 years ago

Hi Neil, I have passed this matter onto our Customer Services Department who will be in contact with you. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 11 years ago

“I still have not received the goods i ordered and this is the second time this has happened. A third time will not occur!”

Helpful Report

Posted 11 years ago

“Excellent and fast service. Have used them many times, and orders arrive next day and are well packaged. Easy to contact, and prompt to resolve any issues with no quibbles. Great services - only wish more companies were like them!”

Helpful Report

Posted 11 years ago

“You spectroscope does not work. It's a shame. Witold Wojcik”

Helpful Report

Posted 11 years ago

“PH tester arrived with the electrode surrounded by crystals instead of storage liquid. Presumably the crystals were dried storage liquid. I read that the electrodes only last 2 years and must be kept wet in the correct solution, so it looks as if this PH meter may have been on the shelf for too long and had its life reduced by drying out. I emailed Rapid Electronics asking for an explanation but 11 days have passed and no reply received - shoddy.”

Helpful Report

Posted 11 years ago

Hi Andrew. We are sorry to hear that you had not received an reply to the email that you sent. Having investigated this missing email, we found that you had emailed Conrad who had then forwarded the message to us. Our Technical Department did reply to this message but it would appear that you did not receive this. The original reply is below: "Thanks for the enquiry. The units themselves all appear to be of this nature the crystals that have formed are due to the liquid that is used when the probes are manufacture, this is just to make sure the units are kept in good order before using and the crystals can simply be wiped away and the unit used as normal. I hope this information is of use please feel free to contact us for any further information." We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“iTs now 10 day and i still have not received my order i rang up to ask for my order and i was told they cannot do anything they can only look into the matter after 10 days for a small order its takes that long to sort it out . i had to go some whereelse and get my order as i'm still waiting for rapid to sort it out i ordered some from hong kong and got them before rapid”

Helpful Report

Posted 11 years ago

Hi Raffik. We are sorry to hear that you have not yet received your order. I have passed this matter onto our Customer Services department who have advised that they will be contacting you regarding this matter. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“been over a week at not received my goods”

Helpful Report

Posted 11 years ago

Hi Trin. We are sorry to hear that you have not yet received your goods. We have spoken to UK Mail who have assured us that this issue has been escalated to the Operations Manager at the depot as well as to our Franchise Manager. UK Mail have assured us that your order will go out first thing tomorrow on bulk delivery. We apologise for any inconvenience that this may have caused. Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“when purchasing goods you dont expect to get unwanted e mails...this is BAD advertising as it scares off repeat buyers We live in a world of ever increasing junk mail e mails texts etc .these have a negative effect . wake up to the real world!”

Helpful Report

Posted 11 years ago

“Product still not received after receiving an email 8 days ago saying it had been despatched. I emailed them 2 days ago and have still not heard anything back from them. They have taken my money and I have not received the product. Very poor service!!”

Helpful Report

Posted 11 years ago

Hi Gillian. We are sorry to hear that you have not yet received your order. Please be advised that your order has been shipped via Royal Mail and you should allow up to 14 days for delivery. If you do not receive your goods, please contact our Customer Services department who will be able to assist you further. We apologise for any inconvenience that this may have caused, Kind regards, Samantha Wright Web Administrator

Posted 11 years ago

“Rapid?? 5 days to get order and parts that were listed in stock (11,000) of them were said to be out of stock when my order arrived.Won't use again”

Helpful Report

Posted 11 years ago

“I purchased a Infra-Red dimmer light switch with remote control. The description states it will control up to 4 different light circuits. Perfect for what I require. When I received the product, the light switch only controls one circuit. The remote, controls up to four circuits so therefore you need to purchase another three light switches if you want the controller to control all four circuits. As I had already laid the electrical circuits it was not possible to add another three dimmer switches for this to operate as stated. The description should show a master switch with remote and then additional dimmer switches (as slaves sold separately).”

Helpful Report

Posted 11 years ago

“Misleading inforamtion on your web page, I did not got what it looks like I would get. I will not use you again.”

Helpful Report

Posted 12 years ago

“The wrong shape of Weller soldering iron tips were delivered. Their returns form did not cover the possibility of them making an error, they seem to assume that the customer is always at fault. It is now five working days since they were notified of the problem by email. I was given a Case Ref. Number 12472 but I am still waiting for any further action.”

Helpful Report

Posted 12 years ago

“Failed to deliver on time, in turn jeopardising project. Package was handled by a lesser known courier. Delayed in transit with no further explanation. I can never use Rapid Electronics if i need next day delivery is the lesson learned. We'll stick with CPC for those It strikes me odd that your brand is named 'Rapid' and you cannot deliver a next day package.”

Helpful Report

Posted 12 years ago

“Poor customer help”

Helpful Report

Posted 12 years ago

“Order dispatched , damaged by Rapids courier . I was informed by this by Rapid . Package sent back to rapid . A week later still no delivery but new invoice said only part of my original order had been dispatched . 3rd call to rapid confirmed this but was told " as a gesture of good will" I would not be charged for their error . After 10 days order arrived in box with virtually no packing unlike CPC . Metal cabinet delivered not unsurprisingly with bent side . I will re-order from CPC”

Helpful Report

Posted 12 years ago

“Very keen pricing, small orders dealt with quickly and efficiently, courteous and helpful staff if you mess up. Highly recommended.”

Helpful Report

Posted 12 years ago

“Given that the order was placed over a week ago and said to have been sent to me on the 22nd Nov and still no sign of the items, what more feedback than very poor would you expect !”

Helpful Report

Posted 12 years ago

Hi Andrew. We are sorry to hear that you have not yet received your order. Please be advised that your order is being shipped via Royal Mail and you should allow 5-10 working days for delivery. If you have not received your order after this time period, please contact our Customer Services Department who will be happy to arrange for a re-order free of charge. Kind regards Samantha Wright Web Administrator

Posted 12 years ago

“Wrong item sent - lump clay as opposed to a digital camera. Promising response from Luke in customer services, fingers crossed rectified quickly.”

Helpful Report

Posted 12 years ago

Rapid Online is rated 4.8 based on 11,612 reviews