Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Easy ordering”

Helpful Report

Posted 6 years ago

“Part of my order was received within two days of ordering. We are still waiting for batteries that were available online, but then the invoice stated that three were on backorder. I am unaware of this term, I assume it means you had no stock and are awaiting your order. No mention of time was stated on when I will receive the remaining three batteries.”

Helpful Report

Posted 6 years ago

Hi Paul, A member of our Customer Services department have been in contact with you via email regarding this review. They have advised that once the stock becomes available it will be dispatched quickly as possible to fulfil your total requirement as it will have already been allocated to your order. Regards, Sam

Posted 6 years ago

“Administration was fine, and customer service was good, but delivery was not within the indicated timescale because courier could not find my address. This end of the process is weak - provision should be made for special instructions/directions, as well as use of telephone contact details (or text for most people, but useless where I live as signal is erratic).”

Helpful Report

Posted 6 years ago

“Easy to use website, easy to find what I want. However, too often now stuff is found to be out of stock after payment has been taken and I have to wait sometimes a month or more. I am being forced into buying from several sources to keep my production going. COULD DO BETTER!”

Helpful Report

Posted 7 years ago

“was a little disappointed with the delivery time. Items was in stock and claimed next day delivery, actually received the item 5 working days later. I accept that I didn't pay for next day, but 5 days!!”

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Posted 7 years ago

“Having the bits that I wanted”

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Posted 7 years ago

“I can tell you how I was made to feel VERY unhappy . . By using UK Mail as their courier of choice they are subjecting their customers to the sort of extremely unacceptable delivery service that I suffered recently. In their defence, a member of staff (Sarah) went out of her way in order to try and help but nevertheless the order was not delivered within the UK Mail contracted time period and yet no refund of the fee I had paid for the courier service was offered. Until the management at Rapid elect to use a reliable and dependable courier I will be very unlikely to place further orders with Rapid.”

Helpful Report

Posted 7 years ago

“I ordered 22 items but only one has arrived so far! I have not been given a date of when to expect the rest of the items.”

Helpful Report

Posted 7 years ago

Hi Janice, I can see that the rest of the products were delivered on the 2nd March. If you wish to know our delivery dates the website will tell you, or please ring our customer experience team. Thanks Adam

Posted 7 years ago

“Components normally arrive promptly. Prices are good.”

Helpful Report

Posted 7 years ago

“A little slow on the uptake, but attentive.”

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Posted 7 years ago

“Delivered what was ordered”

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Posted 7 years ago

“The only reason that I have not given you top score is because your courier keeps delivering the parcels to the wrong address, the parcels have the correct Smeaton Rd delivery address attached but they keep going to the invoice address at Watt Rd.”

Helpful Report

Posted 7 years ago

“Not happy yet, I have'nt recieved my goods.”

Helpful Report

Posted 7 years ago

Hi Ian, Our Customer Services department have been in contact with you via email with regards to this review. Your order has been sent via Royal Mail and can take up to 15 working days to arrive. Please accept our sincere apologies for the inconvenience caused. Regards, Sam

Posted 7 years ago

“No nasty surprises, on time delivery. Stock always appears low with Rapid. Choice is limited, not a top choice for professionals.”

Helpful Report

Posted 7 years ago

“website its very visual”

Helpful Report

Posted 7 years ago

“I've used Rapid for years because they offer competative prices and the delivery is always.......Rapid. I have to say that this time I was really let down by their choice of UK Mail as courrier. They took ages to deliver and their tracking system lied to me. One day they told me the parcel was out for delivery, I then booked a redelivery for a day that I'd be in waited around, looked at the tracking to see where my parcel was and the penultimate status was "redelivery arranged by recipient" and the current status was "package being returned to sender!" Useless!”

Helpful Report

Posted 7 years ago

Hi Mike, Our Customer Services department have been in contact with you via email with regards to this review. We can only apologise that your order was delayed by UK Mail. Please accept our sincere apologies for the inconvenience caused. Regards, Sam

Posted 7 years ago

“Next day delivery.”

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Posted 7 years ago

“Only problem that was that i as a wholesaler had to pay the same price as my customer online in other terms i made nothing on it however carriage was quick and website is good”

Helpful Report

Posted 7 years ago

“Delivered quickly and was good value”

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Posted 7 years ago

“There is no method of cancelling an online order actually online which caused problems. I sent an email as needed to amend the order but as this was in the evening the order had been packed ready for dispatch prior to my email being acknowledged. I therefore called early morning and sorted the problem however the person I spoke to did not advise the team who respond to emails so it took several more phone calls to get my order sent.”

Helpful Report

Posted 7 years ago

Hi Sally, Our Customer Services department have in contact with via telephone with regards to this review. They have explained to you why orders cannot be cancelled online. Regards, Sam

Posted 7 years ago

Rapid Online is rated 4.8 based on 11,593 reviews