Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,608 Reviews

96 %

of reviewers recommend Rapid Online

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4.8

Based on 11,608 reviews

Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 1 star review on 17th September 2025

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Rapid Online 1 star review on 15th September 2025

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Rapid Online 1 star review on 31st August 2025

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Rapid Online 1 star review on 24th June 2025

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Rapid Online 1 star review on 21st May 2025

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Rapid Online 1 star review on 17th April 2025

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything shown as in stock when order was placed on 24-11-15, so far 3 deliveries with 3 invoices, and still not received 3 items, or the full quantity of one item. Items not received are electrolytic capacitors and RJ45 type plugs, which are hardly rare or obscure items. I now have had to order from RS who supplied all the items next day with no delivery charge. I know where my business will be!. To be fair Servisol super 10 was the cheapest I could find, which is why I placed the order with you. I just thought I would add my other requirements that day to the order to save paperwork etc, but so far have 3 invoices with at least another to come”

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Posted 9 years ago

“Still waiting for it to arrive!”

Helpful Report

Posted 9 years ago

“I always found rapid to be a very good company to deal with until my recent phone call to them. I had ordered several items for an urgent customer order. They duly arrived very speedily as usual with the exception of one vital ic. The order confirmation had stated they were ex stock but on the delivery note it said they were on back order. As there was an alternative I called them to ask them to send that instead. I had the most frustrating phone call ever with a very stroppy and defensive woman who actually put the phone down on me. When I called back she did I the same again. I consequently called farnell who shipped it immediately with no delivery charge I might add. Suffice to say ordering on line is definitely a preferred option, I won't be calling them again and am currently cross referring my parts list elsewhere.”

Helpful Report

Posted 9 years ago

Hi Rachel, I have spoken to the Sales & Customer Services Supervisor, who I understand spoke to you yesterday regarding your complaint. Thank you for taking the time to provide your feedback to us. Kind regards, Samantha Wright Web Department

Posted 9 years ago

“The courier company must have signed for the package. The system said it was delivered however when asking for prove the signed name was spelt wrong on the documentation. I still have not received the goods. Regards David Gorrod 07824866800, dgorrod@surrecricket.com”

Helpful Report

Posted 9 years ago

Hi Mr Garrod, please accept your apologies for the problems with receiving your order. We have actioned your case and are dealing with it under case 23112. Please quote this ref. if you need to contact us. Regards, Rapid Customer Services

Posted 9 years ago

“Poor delivery, after waiting several days, I called and told coming today, 2 days later called again and was told the delivery company couldnt deliver because the address was missing. Why is it that the customer has to chase this basic stuff up?”

Helpful Report

Posted 9 years ago

“I've received my review survey before even receiving the goods. I'm still waiting. However, the online purchase phase was straight forward enough.”

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Posted 9 years ago

“It is very hard to find things on the website and the curiour used is the nastiest one you could get.”

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Posted 10 years ago

“customers services excellent but let down totally by a useless courier company UK Mail who found it impossible to deliver to my address in 7 days - order cancelled and refund given”

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Posted 10 years ago

“I placed a order small but important to me nearly one week later no delivery I found out yesterday that it was your fault not supplying the right address, after several phone call to UK mail and your company I decided to cancel my order, and found a supplier that is delivering my order. It's the small fish that could build your company. I am not a happy bunny and will never purchase from you again and I certainly would not recommend anyone. I'm really sorry you could not fulfill your obligations and I'm awaiting a refund from you. Susan Rose.”

Helpful Report

Posted 10 years ago

“Had to wait 3 days for a delivery that should have arrived the next working day, too late to be of use. Still waiting for promised refund of delivery charge”

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Posted 10 years ago

“The order has not arrived. What possible rating other than "very poor" can I give?”

Helpful Report

Posted 10 years ago

“I ordered and paid for an item over 2 weeks ago and having not received the item or any communication I chased it today to find that it was out of stock and would not be back in stock for another 3 weeks. Before ordering check they actually have the product!”

Helpful Report

Posted 10 years ago

Hi Rebecca, Apologies about the problems that you have been having, I understand that our customer services team have been in touch and this issue now resolved. Regards Adam

Posted 10 years ago

“Wrong parts, slow delivery (paid for express, no refund) parts indicated as in stock on the website in fact were not. Hopeless.”

Helpful Report

Posted 10 years ago

Hi Adrian. We are sorry to hear that you are unimpressed with your experience with us. I have spoken to our Customer Services department with regards to your comments and a member of the Customer Services team will be in contact with you shortly. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“Superb service as always. A parcel from 'Rapid' parcel arrived with the packaging damaged and 2 items missing. We phoned Rapid Electronics and they sent out replacement parts immediately! Thank you Rapid Electronics Ltd!”

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Posted 10 years ago

“As soon as I got the solar panel out of the packet, the positive wire broke off of it so I am not happy with he standards of production.”

Helpful Report

Posted 10 years ago

“i needed the component's for next day delivery ,it was a Friday evening and they arrived on Wednesday morning and it cost me nearly £8 delivery charge. Very poor service and the hassle I got from work over this was terrible”

Helpful Report

Posted 10 years ago

Hi Danny We are sorry to hear that the order that you placed was not delivered on the next workday as paid for. We have had a look into this and it has been discovered it was due to an error made by our courier service. I have spoken to our Customer Services department who will be arranging a refund of the delivery charge. We apologise sincerely for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I ordered a new Magna Switch Unit, Heating Elements, and Solder Bits for my TCP Iron. On receipt I find that the new Solder Bits do not fit the Heating Element just received nor does the Barrel I have. On querying this, I find that Weller have changed the diameter of the Heating Element, but there is no mention of this in any of the details for the products. I am then informed that the only way round this is to order a new Barrel and New Solder Bits to Fit. This now makes what was an expensive repair, even more expensive; particularly as I am having to pay twice for the Solder Bits. I have decided that in the long run it is going to be cheaper to just buy cheap soldering irons instead of trying to maintain a very expensive system, and scrap the Weller altogether. Just a pity that no one at that end processing the Order picked up on the fact that the bits ordered would not fit the other parts ordered at the same time, namely the Heating Element. Obviously the staff processing these orders have no Product Knowledge. To them they are just code numbers.”

Helpful Report

Posted 10 years ago

Hi Phillip. We are sorry to hear that you unhappy with your order. Please contact our Customer Services department who will be happy to assist you further and resolve your issue. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I used this company a lot for leds and other bits and pieces they missed part of my order (only a pack of leds) so i rang customer services and was told they would send out another pack never turned up”

Helpful Report

Posted 10 years ago

Hi Neil, I have passed this matter onto our Customer Services Department who will be in contact with you. We apologise for any inconvenience caused. Kind regards, Samantha Wright Web Department

Posted 10 years ago

“I still have not received the goods i ordered and this is the second time this has happened. A third time will not occur!”

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Posted 10 years ago

“Excellent and fast service. Have used them many times, and orders arrive next day and are well packaged. Easy to contact, and prompt to resolve any issues with no quibbles. Great services - only wish more companies were like them!”

Helpful Report

Posted 10 years ago

Rapid Online is rated 4.8 based on 11,608 reviews