Rapid Online Reviews

Name: Rapid Online
Address: Rapid Electronics Limited, Severalls Lane, Colchester, Essex
Rating: 4.80

4.8 Rating 11,593 Reviews

96 %

of reviewers recommend Rapid Online

Company Reviews

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4.8

Based on 11,593 reviews


Shipping & Delivery
Delivery Methods	Courier

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feedback@rapidonline.com

Location:

Rapid Electronics Limited, Severalls Lane
Colchester, Essex
CO4 5JS

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Rapid Online 5 star review on 26th February 2024

Jim Weston

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You only delivered 1, I ordered 6 Silicon cans.”

Helpful Report

Posted 10 years ago

Hi Alan. We are sorry to hear that you are missing part of your order. When we have looked into this, we have found that we did not have the available stock to fulfil the remainder of your order: we are due stock in 4 weeks time. As soon as we have received the shipment, we will despatch your order to you as soon as possible. Kind regards Samantha Wright Web Administrator

Posted 10 years ago

“Inability to give accurate delivery dates , in spite of items declared "in stock" I requested a catalogue ,which has not arrived or acknowledged . On-line catalogue needs cross-referencing as to what fits what ? As a "newbie" to model building , matching axles etc, would be useful , perhaps by building examples , indicating ittems used to achieve results.”

Helpful Report

Posted 10 years ago

Hi Conway. We are sorry to hear that you have not received any correspondence for us. I have passed the matter of the catalogue request onto our Marketing Department, who have assured me that this catalogue request is being dealt with. Kind regards Samantha Wright Web Administrator

Posted 10 years ago

“4 of the 5 small electronic components I ordered on 2nd. October arrived very quickly; however on 11th. October I am still awaiting the 5th. item.This is frustrating for me as I cannot complete the repair until it comes, and is uneconomic for Rapid as 2 lots of postage and packing must be paid for. The component was noted to be "available in 4-5 days"; I have not been further advised when to expect the component”

Helpful Report

Posted 10 years ago

“order didnt come when it should have, Dont actually need it now, as its too late.”

Helpful Report

Posted 10 years ago

“Products supplied not as ordered.”

Helpful Report

Posted 10 years ago

Hi Christopher. We are sorry to hear that you received the incorrect products. I understand from our Customer Services department that replacements were despatched on 25th September via Royal Mail. If you have any further issues, do not hesitate to contact Customer Services who will be happy to help. Kind regards Samantha Wright Web Administrator

Posted 10 years ago

“Most deliveries from Rapid Electronics (supposed to be next day delivery) to Scotland take two days, and the tracking details are not very informative, other than saying "delayed". The other major distributors seem to manage next day delivery much more reliably.”

Helpful Report

Posted 10 years ago

“Although the original order was despatched very quickly unfortunately it was incorrect. It took nearly 3 weeks and 3 calls to sort out the problem”

Helpful Report

Posted 10 years ago

Hi Ian. We are sorry to hear that your order was incorrect and apologise for any inconvenience that this may have caused. If you have any outstanding issues, please contact our Customer Services department who will be happy to assist you further. Kind regards Samantha Wright Web Administrator

Posted 10 years ago

“Ordered wrong bell as the chime system we have is Libra and not Libra + therefore bell non compatable to system. Rang to ask what was available online and a pleasant person in Customer Services put me through to a man in Tech Support whose manner was rather rude i.e. he said "what code do you want" I stated "I dont know that is why I am ringing", then the heavy sigh and then a period as if he couldnt help. As a consequence I did not purchase the chime system from you.”

Helpful Report

Posted 10 years ago

“I received a completely different item to what was ordered and pictured on the website, although when I rang up customer services they did offer to take the item back but a bit costly when you pay for the items to be delivered and then have to pay to return them when it's not your fault”

Helpful Report

Posted 10 years ago

Hi David. We are sorry to hear that the item that you ordered was different to what you received. If you still have this item and wish to return it to us, please contact our Customer Services department who will advise you of the return procedure and can answer any questions that you might have. Kind regards Samantha Wright Web Administrator

Posted 10 years ago

“Still waiting for items that were dispatched 3 days ago”

Helpful Report

Posted 10 years ago

“Very slow delivery on silicon rectifier diodes ( 5 to 7 days), surely these are basic items which any major distributor would have in stock. I am still waiting for them to arrive Order no 912254 R Fullerton”

Helpful Report

Posted 10 years ago

“Web site said various parts where not available for 5 to 10 days, So split order into parts in stock and parts to be sent later. Both orders where filled within 2 days. This means I paid two p&p charges because website stock information was incorrect.”

Helpful Report

Posted 10 years ago

“Great service, though both of the last products I bought were unsatisfactory from quality point of view.”

Helpful Report

Posted 10 years ago

“Good products but limited and very expensive shipping for oversea orders”

Helpful Report

Posted 10 years ago

“Sent the wrong item because they didn't have what I ordered in stock (when they stated they had)... then they quoted 2 weeks to get the right one. I'm waiting for a refund which at this rate I'll have to threaten legal action to get ... AVOID”

Helpful Report

Posted 10 years ago

“I found the information regarding out of stock items misleading, i.e.stock due in 5-7 days when orderd but items not received for over 0ne month because not enough stock was received by you to clear your back orders.”

Helpful Report

Posted 10 years ago

“I asked and paid for next day delivery and it took four days. This was one of the times I did need next day. This is considerably slower than the normal delivery. Otherwise OK”

Helpful Report

Posted 10 years ago

“Very quick delivery but the goods were not of the specification shown in photographs on the website. In order for me to use them again, Rapid Electronics need to make photographs representative and improve product descriptions considerably. Also, the quality of the goods was rather poor.”

Helpful Report

Posted 10 years ago

“Goods sent to wrong address,.”

Helpful Report

Posted 10 years ago

“Still waiting for my order to be delivered after 1 week and no reply to my query as to where order is, not not satisfied with your service.”

Helpful Report

Posted 10 years ago

Rapid Online is rated 4.8 based on 11,593 reviews