“Fed up with Rappi. It’s literally a 50-50 chance you get your food delivered on time IF AT ALL! They lie about the delivery. A few times now I waited an hour to an hour and a half past the original order delivery time. Only to either get and apology the order was cancelled or it was delivered which it wasn’t. Then go through the hassle of getting a credit or reimbursement. How they stay in business is beyond me.”
“It’s a total scam, they cancelled the order when it said it was in the building, no one try to contact us it was a total scam! And they charge without any kind of refund, thieves !”
“Entregas tardías, entregas canceladas, los repartidores no te hacen ningún cambio incluso cuando indicas cuánto vas a pagar. Son lentos para reembolsarte. Te cobran tarifas internacionales cuando cancelan. La aplicación se bloquea en el momento más inconveniente. En lo que a mí respecta, es solo una estafa. Busca empresas de entrega con sus propios repartidores. Aléjate de Rappi.”
“Excellent service, do not recognize any of bad reviews against services provided to me in Medellín Colombia. Application and customer support excellent. Hard and dangerous work from valiant men and women doing this work. Study a few YouTubes around them to understand how difficult the job. And ask yourselves if you are willing to do the same”
“Terrible service. I was charged in full for a cancelled order and no one will help or listen to the issue.
I’ve had numerous problems with them and will never use them again. They are thieves.”
“I never leave reviews, but this is by far the shittiest app I've ever used in my life, I tried six different cards, they were taking $1 deposits on my cards and I was validating them, then they removed the option for me to use credit card so I tried to use cash only and I got rejected, use ubereat instead, have a good one!”
“Food was delayed although I paid for express delivery. The restaurant took forever to prepare the food, and everything arrived cold. One of my drinks was missing, and one of my orders didn't have topping that I was charged for.”
“If you want cold food, delivery people stealing your food or money, and terrible/null support if something happens, download this app. (plus pay for stupid high fees).
Picture below is what happens when you claim for a stolen product, 1 calls his "gang", call the police claiming that we stole from him, stop working and verbally assault the doorman saying they will hurt him if he doesn't let them in.
Still haven't heard back from them. So have fun with the app”
“Hoy compré flores por medio de Rappi. La florería por un error preparó un terrible arreglo. Muy pobrecito, muy distinto a lo que yo había ordenado y pagado. Conversé con la dueña de la florería y primeramente reconoció su error y me indicó que cancelara la orden con Rappi y que ellos me devolverían mi dinero. Al mismo tiempo Rappi cancelaría la orden con ella. Por lo que ella no recibiría dinero por esta orden. Me comuniqué con Rappi, expliqué la situación y pedí la devolución del dinero. Rappi solo me devolvió el 30% de lo que yo pagué. Encuentro que fue un robo. La dueña de la florería perdió la compra, yo no recibí las flores que ordené y más encima perdí más 25 mil pesos por orden que nunca recibí. Los únicos que hicieron plata en esta ecuación fueron Rappi… ladrones y sinvergüenzas. Pésimo servicio al cliente. Adjunto fotos de lo que ordené y lo que recibí.”
“They screwed up my order, got nasty about it after I returned it, called me repeatedly and hung up the phone on me, for no reason. Rappi is a terrible service. Avoid it.”
“This company offers no refunds for bad food, no food etc. I don't know how it operates legally. It also will not let you delete a payment method. Highly suspect.”
“This company is a criminal enterprise. Today I had to cancel my credit card. They keep changing me for rappi prime. And it's impossible to get them to stop. I use Di Di so much better. No matter how many bad reviews these people get they just keep stealing”
“I can only say do not ever use Rappi. I am in Medellin Columbia, on vacation. I recommend never use their services.Their site is not user friendly in any way for foreign tourists. I was charged twice for the same order of groceries. Rappi would not help, only would communicate in Spanish, despite my request for someone who speaks english. My credit card bank refunded the monies to me for the second charge. I tried to give Rappi additional chances, once I was ble to use this site for delivery of restaurant food, but the oder was incorrect. Three other times, I tried unsuccessfully to order restaurant food.The problems with Rappi were in December of 2022, and the first week of January, 2023. Do not use Rappi.”
“Esta es una de mis aplicaciones favoritas, la utilizo cuando estoy en el trabajo. Pero es bastante complejo usarla cuando estoy en mi casa puesto que no tiene cobertura a Soacha y de eso llevo bastante tiempo, siento que ya es tiempo de ampliar la cobertura de rappi”
