“A young lady working in the Waurn Ponds shoe department, long black ponytail, (Michaela I think her name is) was the most pleasant and helpful person we have experienced in so many years. She attended with netball runners and shoes for my grand daughter and grand son. She had alot of knowledge in the netball section in shoes, we came away with a smile. We will definitely shop again at this store. EXCELLENT.”
“Terrible customer service. Ignored, then approached a staff member who was stacking shelves and got told to ask someone who wasnt busy! So sorry for wanting to spend money in your store!
Asked another staff member if they could help and was told they were doi g something more important! FFS.”
“Hi, we visited Rebel at Coomera, QLD. There was a lovely lady Sandra, was assisting another customer however acknowledged us so we did not feel ignored. Sandra knew exactly what/where and cost the of items we asked about. Offered excellent advice and was very efficient without making you feel rushed. Due to the expertise we actually brought additional items. The store was VERY busy and Sandra made customers feel that you had her complete attention while still letting other customers feel acknowledge. Great experience, I will attend this store from now on. Big thanks to Sandra.”
“I have given up on Rebel, Forest Hill.
Tried many times to find a Nike show to fit me.
For some reason I am a freak. Nike, size 13US in white with a budget of up to $250. NOTHING.
Amazing.
So, in future I will go direct to Nike.”
“Online order click and collect expensive exercise equipment, order failed but they took the money lol. Have to wait a week to get refunded. What the hell.”
“My online order payment wouldn't go through so I rang Rebel in the city. The team there couldn't have been more helpful, processing the order, and then when I rang back to check on it's progress, once again they were super efficient and friendly on the phone - I was told it had been dispatched the day prior - it arrived the next day. Thanks Chris, Bella and Georgia for your great service!”
“The store at Westfield liverpool requires proper merchandising. It always looks a mess, unstocked and little attention is given to mens wear or the selection. I want to spend money, but end up going to the brand directly online.”
“I bought a few items from Rebel about more than two weeks ago and they haven't arrived yet, how hard can it be?!!! Contacted their customer service but no response...
It is your responsibility to follow up your customers orders until they receive it.
It's not a excuse to point Aus post for your fault when there is some other websites out there who deliver their customer's orders in less than a week.
I'll lodge a complaint with PayPal to get refund.
Not buying again.”
“Andrea in Werribee Rebel Sports is really a gem of a person who has helped way beyond. What a customer service provided by her. My son was looking for sky blue nike T-Shirts of M size and we have been to the store atleast 10 times and could not find there. But yesterday, we asked Andrea to find out for us and she called others around and found 5 shirts in geelong store and ordered for us at no cost. My son is really looking forward to have that particular shirt and he is very happy even the news of the shirt been booked by her. We will love to come back again and again. Good to have Star staff like Andrea in the store. Love your customer service.A”
