Red Original Reviews

Name: Red Original
Rating: 4.88

4.9 Rating 2,347 Reviews

98 %

of reviewers recommend Red Original

4.9

Based on 2,347 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01803 896847

Email:

team@red-original.com

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Red Original 5 star review on 11th April 2022

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love my dry robe from red original - exactly what I wanted. However, I ordered the navy one and the Colour is a bit dull - not as vibrant as the photo and the main reason for only 2 stars is although free next day delivery is advertised on orders before 2pm, my confirmation email said it would take 2 days. When I complained the attitude was “never mind, you’ll love it when it does arrive” Not the point guys - you need to deliver what you promise.”

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Posted 3 years ago

“Pour l'instant je n'ai pas de critique à condition que le support de caméra me soit remplacé.”

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Posted 3 years ago

“Tha sleeves were a lot shorter than shown in the pictures.”

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Posted 3 years ago

“Lots of good gear, if you can actually buy any of it?”

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Posted 3 years ago

“Disappointed enough to return and stand the cost if return postage too. I have a dry robe advance and towelling dry robe and the sizing isn't anywhere near as good as that brand.”

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Posted 4 years ago

“I recently bought my 2nd board from RED. I'm impressed with the durability of their boards and have recommended them to several of my friends and others who I have talked to about the RED boards. Communication has been really good until just recently. They were very good about helping me purchase a board cover from their international site. However, I forgot to enter a promotional code to get a 10% discount. I have sent 2 emails explaining this and suggesting a remedy, but since getting my money, I haven't gotten any response to my emails. Very disappointing. I also have a problem with their new bungee system that I have asked them about and haven't gotten any response to that problem either. This was a 5 star company as long as all I had was praise for them. Now that I'm having problems they have gone silent.”

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Posted 4 years ago

Hi Charles, Apologies that your emails have not been responded to, I have just checked our ticketing system and can see this was assigned to the US team and has been sat open for a few days so apologies that you have not had a response. My Colleague Alex should be in touch shortly via the phone to discuss everything and try and resolve your issues. Kind regards Luke

Posted 4 years ago

“Online retailer, which unfortunately does not accommodate pre paid returns, the buyer needs to pay for the rerun of goods.”

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Posted 4 years ago

“Recently bought a men’s performance t shirt in large size. When it arrived and I tried it on it was smaller than a medium I had bought before it could have been incorrectly labelled. I had to return it. However I have bought other kit which has been good.”

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Posted 4 years ago

“The red logo was plastered all over the posting bag so when my husband took receipt of it he knew what was in the bag. Spoiled the surprise. :(”

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Posted 4 years ago

Hi Lucy, Sorry to hear about this. If you had selected gift wrapping at checkout or left a not on your order we could have supplied it not in the branded packaging. Apologies if the surprise was ruined. Kind regards Luke

Posted 4 years ago

“Far too big for me , I’m female and 5ft 5” and size 8. Length is good but the arms are several inches too long and body is massive . I like the press studs and zip options but I wouldn’t recommend for smaller size women.”

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Posted 4 years ago

“I got my order of Men's Luxury Towelling Robe and Women's Luxury Towelling Robe. All in a Large size. What was my surprise, I couldn't distinguish between Men's and Women's. They're all the same! I was so disappointed. Your e-shop is missleading the customers, when you're selling different Men's and Women's. You should clearly say that's all unisex and there's no difference between them.”

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Posted 4 years ago

“speedy service - website doesn’t work well on a phone .”

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Posted 5 years ago

“Sadly not what I expected. Cup leaks if not upright. Lid pops off unless vented. Will be returning when I can get to a post office- shame I have to pay postage!”

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Posted 5 years ago

Red Original is rated 4.9 based on 2,347 reviews