Red Original Reviews

Name: Red Original
Rating: 4.88

4.9 Rating 2,346 Reviews

98 %

of reviewers recommend Red Original

4.9

Based on 2,346 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Phone:

01803 896847

Email:

team@red-original.com

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Red Original 5 star review on 11th April 2022

189

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered an item for a gift for my son and I promptly got an email telling me the order Has been canceled and I needed to re-order using US currency… No link was provided so I didn’t bother”

Helpful Report

Posted 2 years ago

“I did not receive it yet, because Red Original were not even able to manage the shipping properly.”

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Posted 2 years ago

“Applied for a refund last week and still waiting to hear back from them. Customer service communication very poor”

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Posted 2 years ago

Thanks for getting in touch and sorry to hear about the delay in coming back to you. It sounds like your returns label were processed over the weekend and was sent to you yesterday for delivery at your local collect plus drop off point. Once returned and checked over we will issue the refund on your order.

Posted 2 years ago

“Wrong sized item arrived. Return procedure not straight forward and I am still awaiting a refund after nearly a month. I have had no response to my emails and telephone calls trying to resolve as Customer Services seems to be unavailable.”

Helpful Report

Posted 2 years ago

Hi Susan, Sorry to hear that you have had a delay in getting a refund on your return. On investigating this it appears that the parcel has been lost by the garage that you dropped the return off to. We have raised a claim with Collect Plus and will refund your item now as you have provided us with proof that the item was received by them. Once again apologies for the inconvenience. Kind regards Luke

Posted 2 years ago

“WARNING - if you are in the USA, you cannot return or exchange items with this company without paying shipping costs that are MORE than the product itself. Make sure you are very satisfied with the item you are purchasing, as you are stuck with it.”

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Posted 2 years ago

“I purchased a changing robe, ordered the wrong size and emailed immediately to stop the order....the order was still sent, the returns label they gave was not freepost! I wasted over 5 hours with 9 trips to the post office queing at the busiest time of the year! Outside in the rain as we had to social distance. I expect a refund of £11 The staff were helpful but the freepost returns system is not up to date or scratch”

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Posted 3 years ago

“Ordered my item but disappointed I’m still waiting”

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Posted 3 years ago

“Products expensive, delivery good but I expect the truth if big statements are made about a very expensive product”

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Posted 3 years ago

“Let down by order processing team! I ordered some gifts for Father’s Day but it transpired from speaking with DPD that the goods didn’t leave your warehouse in time to make it on time. In fairness, your Customer Service team fielded emails on a Saturday even though the office was closed, but just a refund did not remedy the time spent dealing with this matter, nor time and cost in sourcing gifts elsewhere. Not good enough.”

Helpful Report

Posted 3 years ago

Red Original is rated 4.9 based on 2,346 reviews