Red Education Reviews

Name: Red Education
Address: 50, Berry Street, Suite 803, North Sydney
Rating: 4.76

4.8 Rating 4,033 Reviews

97 %

of reviewers recommend Red Education

4.8

Based on 4,033 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

R Trotter

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good trainer”

Helpful Report

Thank you and see you soon.

“Hi Team, Training was good and we don't have sufficient time to cover all include LAB.”

Helpful Report

Thanks for the feedback, just in case you wish the company could purchase through the website additional weeks of lab access if you need it. It's a simple process that only requires a credit card payment. https://www.rededucation.com/virtual-lab-rental/ Thank you for your support.

“Trainner is good. Please plan to provide LAB access extension atleast for a month.”

Helpful Report

Thank you. Just checking lab availability can be selected here https://www.rededucation.com/virtual-lab-rental/ at any time for your convenience. Thanks for attending the training. Hope we see you back soon. Regards

“Training delivery can be improved, i think few topics were rushed”

Helpful Report

Sorry to hear that Robin, we'll look into it. Thanks for the feedback,

“Detailed course, but hardly enough time to cover all content”

Helpful Report

Thank You. Yes, it is hard to cover everything however the duration is set by the vendor and outside our control. However, thanks for your feedback, appreciated it.

“Recently completed the CCSE module which was held online. The course was interesting and it was valuable education. I'd like to see the labs in the workbook reviewed as there were errors that can throw you off. I struggled to keep up with the pace of the labs, but that's just me. I'd also like to see more pictures of the environment to help step you through the lab. I felt that the author took the easy way out in some instances, gave details of the 'simple' tasks and skimmed over complex tasks. This is my opinion only.”

Helpful Report

Hi Philip, Pleased you saw value in the training. Always appreciate good feedback. I'll pass your comments across on the Courseware manuals as we don't control that aspect of the delivery. We have to always use their approved course materials and can't modify them. Thanks and I'll forward this across to CheckPoint. Please try out their Infinity courses you should enjoy those more when you have time. Hope to see you back soon. Cheers

“Course Topic were just explained orally reading the PPT. LABS were not accurately giving output. Trainer was good but we have to question for practical explanation. Course topic were not worthy to get much knowledge. so nonexperience person would not get all tshoot understanding.”

Helpful Report

Hi Anonymous, Our apologies. I've tasked someone to reach out to you and obtain a better understanding of these issues so we don't replicate a similar performance and will do everything we can to assist. My apologies for the outcome and be in touch soon. Thank You.

“Regarding the last training Check Point CCSA Training, the remote lab is quite a disturbance. Some of the machines are not well functioning making some of the students left behind.”

Helpful Report

Hi Ahmad, I'm really sorry to hear that. I'll have one of our staff contact you to find out exactly what the issue was and to see if there is anything we can do to improve your experience. My sincere apology that it wasn't to your liking. We'll be in contact shortly.

“Trainer had a good knowledge but it was difficult to understand all topic on time. So sample labs should have been shown to understand better”

Helpful Report

Hi, Roopini I'll take that point on board and I've passed this request to Operations Dept. to discuss with our Instructors, unsure if there are images they can share or not, however, we'll see what we can do. Thanks for the feedback? It's always appreciated and helps refine our delivery process.

Hi Roopini Just getting back to you again. I've escalated it and the feedback is as it was a Forgerock course you attended all the labs and courseware sit with them. ForgeRock is currently reviewing the content of this course and is in the process of upgrading it. So it's our belief that shortly the materials will be updated and improved. We hope the next one you sit will reflect an improved outcome. Appreciate your input.

“The teacher was good. HOWEVER, LAB environment was very poor. LAB had license issues and poor performance. As a result, I wasted a lot of time.”

Helpful Report

I'm so sorry to hear that Shuji, I'll have my Operations Department investigate what happened and see if we can resolve this for you. Our apologies and we'll look to remedy this.

“Trainer must have covered the basic about prisma and the requirement of this. he did not even touch the SDWAN feature as well. Reason being, most of the guys were new in this.”

Helpful Report

Sorry to hear this, I'll have someone reach out and see if there is something additional we can do, unfortunately sometimes the experience of students can slow down the delivery process. Hope to see you back again soon?

“Need more case studies”

Helpful Report

Thanks, Vijay, we're looking into it. Appreciate the feedback.

“Really great instructor who knew a lot about the product. It was let down a bit at times by the documentation provided as it was vague and missing details. The online infra that was provided was slow and difficult to work with. Having said that I did get a lot out of the training though, it was just a little frustrating having to also deal with the documentation and infrastructure.”

Helpful Report

Hi Vince, Apologies we didn't exceed your expectations, we'll continue to try to improve and wishing you all the very best with your newfound knowledge. Thank you for your feedback.

“The course was really comprehensive with a lot of information. The instructor was really knowledgeable and was able to provide a lot of guidance. The application that was running the online labs was slow though and un responsive at times which was frustrating. I also didn't like that we weren't able to keep the documentation provided during the course(The course cost enough, why the hell is it not ours?)”

Helpful Report

Hi Vince thank you for your feedback. We've looked into this and the Labs aren't hosted by ourselves and the Vendor doesn't allow full access to the content because of the risk posed by Grey Market trainers however we have escalated your concerns across to them to see if we can get them to internally review both speed and policy. Not much we can control from our end and my apologies that the experience wasn't a premium experience

“Dear Team, The trainer is very good but only one thing that would make the training hectic is 9 hours class contentious for 3 days.It should be 4 hours so student could give more attention and energetic.”

Helpful Report

Thanks, Yogesh appreciate the feeback. It's always difficult to cater for this specialist training as the vendors who create the content which we deliver is built around a per-day training schedule, the businesses we support also don't wish to extend the training for the employees and wish them back at work ASAP, also the instructors time is valuable and usually don't wish to be paid for half-day deliveries. This impacts their income when booked in four-hour blocks per day. My apologies for the intensive training schedules however we do have a few issues when trying to do hourly block training and isn't conducive to the content we deliver in these circumstances. However, we really appreciate all feedback and thank you. Perhaps in the future, we can consider this on some of the less technical training pieces we do in the future.

“please give module offline for F5 course”

Helpful Report

Hi Bobby will look into it. Thanks

“Remote learning via zoom, good content and instructor however the labs let the course down, a myriad of things didn't work and made the course rushed to catchup with many hours spent after the course to try correct to no avail”

Helpful Report

Thanks, Shaun we've investigated this and thank you for your feedback...appreciated.

“The instructor had great knowledge about the course they were teaching, but the labs were riddled with bugs and poorly written instructions. This led to many people taking a very long time troubleshooting the labs which cut down our time hearing from the instructor.”

Helpful Report

Thanks for the feedback, however as your anonymous can I please ask which labs you sat so we can investigate and ensure we rectify this for the future. Thank you for your inputs we appreciated it.

“I found the training to be not as in depth as I would have liked, but the content and included lab sessions was relevant to the subject matter. The instructor was helpful and concise with his delivery.”

Helpful Report

“Sarvesh Manjrekar is one of my trainer currently. What is my opinion is he are a good knowledge instructor however is too theory and I hope can describe something new with layman instead of syllabus on the E-book. That's cause all of us lack of interesting to concentrate during the time.”

Helpful Report

Hi Anonymous We were sorry to see your response. This was a resold training course through another training organisation and actually not one of our Red Education Instructors. However, we have passed on your feedback to the Instructor so he is aware and thank you for your feedback.

Red Education is rated 4.8 based on 4,033 reviews