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Red Education Reviews

4.8 Rating 3,196 Reviews

97 %

of reviewers recommend Red Education

Company Reviews

Product Reviews

4.8

Based on 3,196 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	Greater than 92%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Red Education:

Red Education is the leader in specialist training and professional services for the IT community across all of Asia Pacific including Australia, New Zealand, South & North Americas, Europe, Asia, India, and the Middle East.

We provide you with vendor-accredited training either in a classroom setting, as a virtual delivery, or on-site at your location. Since our inception in 2005, we have delivered over 85,000 training seats to every major enterprise, Government agency and service provider in the region.

Visit Website

Phone:

02 9657 4242

Email:

info@rededucation.com

Location:

50, Berry Street, Suite 803
North Sydney
2060

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Red Education 5 star review on 11th June 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It could be bit engaging rather than just running thru the slides.”

Thank you so much for your feedback about Red Education! Unfortunately, the Vendor insists we follow their authorised learning process and we can't deviate away from this structured learning. I hope you can understand that. We appreciate you sharing your experience and would be more than happy to assist in the future if there's anything else we can do. Thanks again for your review and for choosing Red Education. Regards Mike Baird Managing Director Red Education

“Need to at least segregate students who are new to the product with the ones who are experienced. The labs should be available for a longer period of time like a month or so atleast.”

Thank you for your feedback! We value your opinion and appreciate that you've taken the time to review us. Yes, it is frustrating when inexperienced students attend; we do stress a minimum of prerequisites prior to attending, but some students take these on when they are clearly inexperienced. It's impossible for us to police everyone if they overestimate their capabilities. Lab usage is an extremely expensive option to allow free use for thirty days for all students. We'd love to do it, however, as we train thousands of students, this would restrict our student number as there are only so many labs you can build at any one time, and commercially, the costs would be exorbitant, with students unwilling to spend anymore. Unfortunately, commercially, this isn't an option, even though we'd love to do it. However, if you want further lab use, you can source it from our lab rental section, and we'll be happy to service that request here at https://www.rededucation.com/virtual-lab-rental/. Thank you for your support; it is appreciated. Regards Mike Baird Managing Director Red Education

“Red Education accounts team does not frequently communicate. Offerings in Cloud, Virtualization domain is higher than other providers. They don't look up to the opportunities available & do what is available with them.”

Thank you for sharing your feedback about red education! Customer satisfaction is our top priority, and we strive to exceed expectations. On this occasion, your training was a resold training session, and unfortunately, we don't control the entire process. If OK, I'll have the account manager contact you to understand where we may have been able to improve things and see what we can do. Once again, my apologies for this. Regards Mike Baird Managing Director Red Education

“The training session was very useful. The trainer was very knowledgeable.”

Thank you so much; it's great to hear that you had a positive experience with Red Education. We are proud to offer the best educational materials and services, and we work hard to make sure all of our customers are happy. We are always looking for ways to improve our services, so we really appreciate your valuable feedback. If you had a positive experience, I was curious why we received a three-star rating; instead of a five. Was there something you weren't happy with that led to that score, or if you were satisfied with the training, would there be any chance for a slightly better rating? We were curious to know if there was something that wasn't to your complete satisfaction that we had to improve? Thank you again for your feedback! Regards Mike Baird Managing Director Red Education

“Trainer should be from the same time zone. Should use annotation and explain more in details not just read the slide. Training labs are not the latest one.”

Thank you for your feedback, and I apologize that the delivery wasn't to your complete satisfaction. I'll have someone follow up in regards to what you mean about the labs not being the latest ones. Thank you Regards Mike Baird Managing Director Red Education

“Short and rushed training session, please consider min 4 days for CCSE”

I'm sorry, this is something we can't change as this sits with Check Point and we've already asked. However I hope you enjoyed the overall experience and couldn't fault the trainer and onboarding experience. Hope to see you back for further Infinity Classes in the future. Regards Mike Baird Red Education

“I would not recommend this course as is poorly done by Check Point. Labs did not work. The instructor was fine. Also not a fan of the Kortext system for the class documentation”

Sorry to read that, however pleased you liked our instructor. Unfortunately, we can't control Kortext; this is the domain of the OEM and outside our responsibility. However, the labs we do control, and we would like someone to reach out and gain an understanding of what issues you faced to see what we can do to further assist you. We regret that the training did not meet your expectations; however, we appreciate your feedback. Regards Mike Baird Managing Director

“Training was excellent. But the other process with certification voucher etc was very poor. Voucher was provided with absolutely no clarity in taking the exam.”

Sorry to read that, I've passed this across to my operational director to investigate at the moment with yourself to fully understand the situation and a response, trust he will provide a satisfactory explanation. Thanks for the feedback. Regards Mike Baird Managing Director Red Education

“The labs was with some issues. We can't finish it.”

Sorry to hear that. I'll have someone reach out and see what we can arrange. Thanks for the feedback.

“This is Lab, not training.”

Sorry you feel this way, we'll look into your survey further to see if there is anything we can do. Thanks for your feedback, and we hope to do better next time...

“this is my first class with Red Education. Have a few more to attend before I give a review”

Thank you so much for your feedback on Red Education! We are extremely grateful and appreciative of your kind words. Our top priority is customer satisfaction, and we strive to make sure every customer has a great experience. We are glad to hear that you had a positive experience with us and that our team was able to provide you with helpful and friendly customer service. Your recommendation means a lot to us and we are grateful that you took the time to share your thoughts. We are always here to help with any questions or concerns you may have in the future, so please don't hesitate to reach out. Thank you again for supporting Red Education.

“nothing much I can say”

Thank you so much for your feedback on Red Education. if there is any additional information you can provide to take that three star to a four or five please let us know. We also value your input as we take customer satisfaction seriously. We will continue to work hard to ensure that we provide the best services to our customers. Please do not hesitate to reach out to us if you need help with anything in the future. Thank you again for your support! Best regards, Red Education Team

“Experience was good but the time alloted for lab access was very short. Also, the theory lectures were a little too rushed through very fast. The time provided within lectures to implement labs was appropriate.”

Thanks for your feedback. Have an awesome 2023.

“Received training from two trainers so far Nanda and Dan. Nanda session was informative and collaborative but not very pleased with Dan training.”

Sorry to read this, I'll have the account manager reach out and find out what specifics it was that you didn't like about Dan's instructions, Thank you for your feedback, we appreciate it.

“Trainer not clarified doubts or more in depth. asked to put it in excel but not clarified the doubts. It's incomplete training”

I'm so sorry to read this. I've given our team the task of following up with the instructor to get more feedback. We'll be back to you with an update soon. I appreciate your patience.

“The sales team or Red education should have done due diligence and advised courses based on the skill, previous trainings. We have been working on Palo Alto for few years now and have taken few courses, including the troubleshooting, however looks like we are going backwards with the learning path.”

We apologise for the inconvenience. I've done an investigation to understand the root cause of this situation. It appears that we didn't have any understanding of your previous experience as your initial nomination and details were provided via a third party, over which we have no control. Now that we are aware of this, we will escalate it internally next week to try and fix this process. You are absolutely correct; it makes no sense to take you back to the beginning course. If we had had full control over your process from the start, which is our normal process, this would have been flagged immediately. Please accept my apologies; however, thank you for bringing this to my attention. We hope to address this issue to hopefully prevent it from happening again. Thank you for your patience.

“thanks for training”

Pleasure to have you and hope you learned a lot. Good luck!

“No comments”

Thanks very much and please come back soon, we appreciate your support.

“The trainer is not that much practically expert in F5 and LABs are not good.”

“See notes above. They apply to the course as well as the overall experience with Red Education.”

Hi, Apologies for the sub-standard delivery. Thanks for your honest opinion. There are a few reasons which impacted the delivery, but no excuses for it. I'll have someone reach out and see what we can do to make it up to you. Expect someone to reach out soon. My sincere apologies...

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Red Education is rated 4.8 based on 3,196 reviews