Regency Fireplace Reviews

Name: Regency Fireplace
Rating: 3.83

3.8 Rating 447 Reviews

69 %

of reviewers recommend Regency Fireplace

3.8

Based on 447 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 83%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	2 - 3 Hours
Customer Service	3.5 out of 5

About Regency Fireplace:

Regency manufacturers high quality gas inserts, wood stoves and everything in between. Proudly built in North America for over 40 years & backed by industry leading warranties. At Regency, it's more than a fireplace...

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Regency Fireplace 5 star review on 7th April 2024

Peter And Marta Ger****

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“So easy to control with the remote. Warms up the space quickly and quietly.”

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Posted 1 year ago

“Honestly, it is smaller than I would like. BUT--the installers did a very good job. The owner came out to our house, measured for the job. Then he came out again when there was a minor problem of the door handle coming off. He was here within an hour or so and fixed it!”

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Posted 1 year ago

“My fireplace is beautiful and its gentle flames add warmth and elegance to my home. I just love it!”

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Posted 1 year ago

“Efficiency, Looks, Ease of use”

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Posted 1 year ago

“We love the looks of it and the quietness of the blower and the heat it puts out. if there is anything we would change it is that, when they put replacement tubes in the ceiling of the unit, they are just made to lay into the top. They keep falling out. It would seem there would be a better way to keep them in.”

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Posted 1 year ago

“Very efficient and heated my home all winter.”

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Posted 1 year ago

“For the first time in almost 40 years, I am warm in my home.”

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Posted 1 year ago

“We put it out on our enclosed porch and it has maintained the temp set at even with 3 sides of glass”

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Posted 1 year ago

“It's functioning as expected.”

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Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“I like its' overall functionality. The only complaint is that the upper baffle clips seem to fall out quite frequently. In fact, I have lost one. It must have fallen and then got buried in the ashes without me knowing it.”

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Posted 1 year ago

“It has a nice look with the log set”

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Posted 1 year ago

“Puts out more heat than expected. Dog loves it too.”

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Posted 1 year ago

“Works good”

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Posted 1 year ago

“It is very attractive and well built.It kicks out the just as I had hoped it would. I love the sleek look and feel of the remote. Everyone who sees it is very impressed!”

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Posted 1 year ago

“Professional installationlooks greatpremium log package looks like real fireappearance/designpricey though”

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Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

Author didn't leave any comments.

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Posted 1 year ago

“I had my Regency I2450 installed 6/8/22 had my first burn Oct 22, 6 months burning wood stove will not burn pass 5hrs I could never get it to burn 9 to 10 hrs. as they said it would. I had my I2450 woodstove cleaned 4/19/23 By Ash Chimneys they had to replace 3 fire bricks that crumble in their hands the fire bricks are trash. I am a retired Dept Fire Chief and I have never seen this before in my 33 years of service. So buyer beware Regency is selling trash fire bricks Not under warranty they said that is normal ware. I had a timber line woodstove that was 30years old no problem with the fire bricks, wish i kept them when they replaced the stove.”

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Posted 1 year ago

Thanks for reaching out. Our Customer Care team was notified about the issues you are experiencing. You can contact the team directly at customercare@regency-fire.com. Remember to include your model number, serial number and dealer name. As always, we stand behind our products and would like to assure you that no warranty issue will go unattended.

Posted 1 year ago

“great customer service & great product”

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Posted 1 year ago

Regency Fireplace is rated 3.8 based on 447 reviews