Remy Sleep Reviews - Read 145 Genuine Customer Reviews

4.5

Based on 145 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No delivery for weeks no response from the business, had to call and email daily before getting a response then waited literally months for delivery (after 2 deadlines they promised me had been missed) and still didn't get my full order, then received a call to say that the offer i used was no longer valid and if i wanted my order i would have to pay an additional £50!! Scam! apparently system glitch. I paid the £50 then still didn't get product i order (got the cheaper version). shocking. after 4 months i just gave up.”

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Posted 4 months ago

“I wish I had read some of these before ordering. My blanket had one of the loops holding the cover on snap within 3 days of receiving it. I have emailed their customer services and returns email addresses, still no response several days later. I will come back and update this if they come up with a satisfactory solution, but at present I would say avoid, avoid, avoid.”

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Posted 1 year ago

“Remy sent me the wrong weight blanket - it weighed over 8 kg, instead of 6 kg. They failed to acknowledge or apologise for this mistake. I incurred a cost of £8.99 to return the blanket, in addition to a very uncomfortable night's sleep (the blanket was far too heavy for me). I have emailed twice about this and only been told that 'our system does not permit us to refund more than you have spent on the order.' A very disappointing experience all round.”

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Posted 2 years ago

“Really poor. I bought a blanket from them and it arrived damaged. They refused to help and told me to claim from the courier. £126 down the drain!”

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Posted 2 years ago

“The inner blanket is NOT 100% COTTON as described on the website and in the literature. When I challenged this claim after three unbearably hot and sleepless nights using the blanket, Customer Service confirmed it contained wadding. This creates a static charge and a mini firework show every time the user moves. They are now insisting I pay for the return of the blanket, completely ignoring my consumer rights and those of every customer who has bought one believing it to be made of 100% natural fibres and glass.”

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Posted 2 years ago

“Customer service is horrendous. No phone number to call, and online chat does not work. You have to email and wait days for a reply. Part of my order was not delivered which was the main blanket. Two weeks now and no response to any of my emails. AVOID, AVOID, AVOID. !!!!!!!!!!!”

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Posted 2 years ago

“This blanket does not help my stress and anxiety it makes it worse and its uncomfortable, to a point that no only does it stop me sleeping it also stops me getting to sleep. I would NOT recommend this blanket to anyone whatsoever, after a couple of days I am now not sleep like I used to, and at the best of times it was not good. Asked for a refund after 2 days, no response yet”

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Posted 2 years ago

“Didn't work for me. Returns process is extremely slow, and beware, you have to pay for returning a very heavy item. I recommend Paypal as they will refund the return. Don't expect the same service as the array of mattress offers for example.”

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Posted 2 years ago

“I was led to believe one size fits all but it doesn't fit our bed-it didn't appear advertised enough that it was per person. Have emailed twice about a return but as yet heard nothing.Very disappointed.”

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Posted 2 years ago

Hi Martin, Thank you for taking the time to give us this feedback. We have responded to you this morning with a resolution. At the moment we only offer individual sized weighted blankets as stated on our product pages under 'Dimensions.' If this does not fit your bed we will gladly take it back and offer you a full refund. Please let us know if we can help with anything else. -Isla

Posted 2 years ago

“It feels comforting when you fall asleep but massively oppressive when you wake up in the night. At the end of a day, a blanket is not going to solve the fundamental (human) issues you have with sleep.”

Helpful Report

Posted 2 years ago

Remy Sleep is rated 4.48 based on 145 reviews