Remy Sleep Reviews

Name: Remy Sleep
Rating: 4.32

4.3 Rating 155 Reviews

81 %

of reviewers recommend Remy Sleep

4.3

Based on 155 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

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abeer@remysleep.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a mini pod on 17th September. Still not delivered. Every effort to contact them revived no response. As per other reviews, they take your money and don’t deliver and don’t respond to any communications. DO NOT ORDER FROM THIS COMPANY”

Helpful Report

Posted 9 months ago

“I have ordered two beanbags in June and only one has arrived. I have emailed and emailed and not received a single word back regarding the missing item. Frustrating and terrible poor unprofessional practice. Pure thievery at this point. DO NOT ORDER FROM REMY - UNLESS YOU ARE WILING TO THROW MONEY AWAY TO PURCHASE NOTHING”

Helpful Report

Posted 10 months ago

“This company takes your money but does not deliver the item. I ordered 4 weeks ago on 4th August 2024 and they have not sent the weighted blanket and don't respond to emails. Look at all reviews from the past few years and you will see they are just fraudsters. I live nearby their office so will try getting a refund in person. Stay well clear and don't send them any money. AWFUL or non existent service. If I could have given a lower rating I would have.”

Helpful Report

Posted 10 months ago

“I placed my order with Remy on the 15/5/24 and I still haven’t received it even after emailing there so called customer service. They told me that they had problems with their manufacturing side of the business but my order will be with me in the next week……still nothing!! I certainly won’t be recommending this company.”

Helpful Report

Posted 1 year ago

“Warning! Returns and refund policy doesn’t work. There is no customer service - only the seller’s self-service. I returned the beanbag at my cost. Remy warehouse didn’t accept the delivery despite it being made by DPD as per their instructions. Remy then sent DPD to collect from me and large pod beanbag was returned for a second time. The warehouse didn’t accept it despite it being sent for by Remy, themselves. So it came back to me. I refused to accept delivery so it went back again to Remy. Guess what, once again they didn’t accept delivery! So for the 4th time the very large parcel came back to me and was left outside as I wasn’t home. So now I have an item I don’t want in a bashed up box and am getting no answer from so-called customer service. I can’t get a refund and I also paid to return the large parcel! That hurts! And now I’m out of time to return the item! These tactics seem very suspicious; why wouldn’t Remy want to develop a good reputation and excel at customer service and honour their returns policy? I ask myself if they’re heading for receivership. No wonder Dragon’s Den turned them away. A very unhappy customer who’s experienced zero service.”

Helpful Report

Posted 1 year ago

“Placed my order 23/12/23 and still nothing after over 4 Months, received numerous guarantees that I would receive my order and even a worthless credit on my account. What is the point when you cant be bothered to delivery my original order? This company is the worst I have ever experienced and I would avoid them at all costs. ps. they deserve a Zero Star”

Helpful Report

Posted 1 year ago

“Shockingly Bad Customer Service Shockingly Bad Customer Service, Appualing Lack of Communication - despite multiple requests for information - requests ignored! Telephone number if you can find it via Google goes stright to voicemail. Unless you want to be fustrated, annoyed and agrivated, save your money and dont bother to order! Whish I never had, oh and yes still waiting my order after 6 weeks plus! Total let Down! Date of experience: February 16, 2024”

Helpful Report

Posted 1 year ago

“No delivery for weeks no response from the business, had to call and email daily before getting a response then waited literally months for delivery (after 2 deadlines they promised me had been missed) and still didn't get my full order, then received a call to say that the offer i used was no longer valid and if i wanted my order i would have to pay an additional £50!! Scam! apparently system glitch. I paid the £50 then still didn't get product i order (got the cheaper version). shocking. after 4 months i just gave up.”

Helpful Report

Posted 3 years ago

“I wish I had read some of these before ordering. My blanket had one of the loops holding the cover on snap within 3 days of receiving it. I have emailed their customer services and returns email addresses, still no response several days later. I will come back and update this if they come up with a satisfactory solution, but at present I would say avoid, avoid, avoid.”

Helpful Report

Posted 4 years ago

“Remy sent me the wrong weight blanket - it weighed over 8 kg, instead of 6 kg. They failed to acknowledge or apologise for this mistake. I incurred a cost of £8.99 to return the blanket, in addition to a very uncomfortable night's sleep (the blanket was far too heavy for me). I have emailed twice about this and only been told that 'our system does not permit us to refund more than you have spent on the order.' A very disappointing experience all round.”

Helpful Report

Posted 5 years ago

“Really poor. I bought a blanket from them and it arrived damaged. They refused to help and told me to claim from the courier. £126 down the drain!”

Helpful Report

Posted 5 years ago

“The inner blanket is NOT 100% COTTON as described on the website and in the literature. When I challenged this claim after three unbearably hot and sleepless nights using the blanket, Customer Service confirmed it contained wadding. This creates a static charge and a mini firework show every time the user moves. They are now insisting I pay for the return of the blanket, completely ignoring my consumer rights and those of every customer who has bought one believing it to be made of 100% natural fibres and glass.”

Helpful Report

Posted 5 years ago

“Customer service is horrendous. No phone number to call, and online chat does not work. You have to email and wait days for a reply. Part of my order was not delivered which was the main blanket. Two weeks now and no response to any of my emails. AVOID, AVOID, AVOID. !!!!!!!!!!!”

Helpful Report

Posted 5 years ago

“This blanket does not help my stress and anxiety it makes it worse and its uncomfortable, to a point that no only does it stop me sleeping it also stops me getting to sleep. I would NOT recommend this blanket to anyone whatsoever, after a couple of days I am now not sleep like I used to, and at the best of times it was not good. Asked for a refund after 2 days, no response yet”

Helpful Report

Posted 5 years ago

“Didn't work for me. Returns process is extremely slow, and beware, you have to pay for returning a very heavy item. I recommend Paypal as they will refund the return. Don't expect the same service as the array of mattress offers for example.”

Helpful Report

Posted 5 years ago

“I was led to believe one size fits all but it doesn't fit our bed-it didn't appear advertised enough that it was per person. Have emailed twice about a return but as yet heard nothing.Very disappointed.”

Helpful Report

Posted 5 years ago

Hi Martin, Thank you for taking the time to give us this feedback. We have responded to you this morning with a resolution. At the moment we only offer individual sized weighted blankets as stated on our product pages under 'Dimensions.' If this does not fit your bed we will gladly take it back and offer you a full refund. Please let us know if we can help with anything else. -Isla

Posted 5 years ago

“It feels comforting when you fall asleep but massively oppressive when you wake up in the night. At the end of a day, a blanket is not going to solve the fundamental (human) issues you have with sleep.”

Helpful Report

Posted 5 years ago

Remy Sleep is rated 4.3 based on 155 reviews