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Rent North East Reviews

4.7 Rating 110 Reviews

93 %

of reviewers recommend Rent North East

Company Reviews

4.7

Based on 110 reviews


Customer Service
Communication Channels	Email, Telephone

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About Rent North East:

Rent North East is a multi award winning property management and lettings agency, offering top rated property management and lettings services across the North East.

Visit Website

Phone:

01913037778

Email:

accounts@rentnortheast.co.uk

Location:

412, Aidan House BusinessCenter,
Gateshead
NE8 3HU

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jack was always available when I was looking for my house I texted late and he will respond unlike other agent and the document process was easy and smooth.”

“If I could select zero stars I would. I would NEVER recommend anyone going through this company. From start to finish it was nothing but hassle. I thought an estate agent was suppose do the work for you? All we got from Jack was “I’m out of office can you send this or that” and to top it off he rejected us from a property then kept our deposit. From the reviews I have seen this isn’t the first time and won’t be the last. We submitted all the relevant information and still got rejected. And have now been accepted for a more expensive property how does that work?”

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Hi Kennedy, I have worked very hard to try to make this work for you, but unfortunately, the application has been rejected due to the factors already outlined to you via email. Significant undisclosed debts were incurred by both applicants, and incorrect information was provided by both applicants. I am not sure how the application rejection is our fault, given that all the factors were completely out of our control. This is not a case of one debt that could arguably be forgotten about, this is many defaults and significant outstanding debt. We carry out due diligence checks required to satisfy landlord, lender and insurer requirements. I have already explained what you can do to seek redress, which is a step most agents wouldn't take, given the clear law around holding deposits. The policies are set out by law, and we are very clear about terms before any holding deposits are paid. Here is the info that you did not disclose: Capital One - £286 (limit £300) - 3 months late in 2022 Vodafone - doesnt appear to be active, but entered into arrangement to pay in 2020 Closed accounts (only noted accounts that are a concern) Moneybarn Hire Purchase - £259 Monthly for 5 yrs - was 2 months late, but has now been closed. Santander - (defaulted on 01/08/2017 owing £1,014). 2 credit agencies still showing account as "in default" Court Judgment in April 2020 for £185 - Settled. At least £718PCM to service loans that are being actively paid.

“It started by the convenience of just having everything done for you without the need to travel....the vedio tour was on point which saved me time and money. Jack was patient enough and keeps me updated with what's required to secure the property. After dealing with other agencies for almost 2 to 3 weeks without results and even travelling for nothing Jack helped to secure my property...will recommend renting via Rent North”

“Jack was so kind and helpful and replies to all questions/ Enquires so fast. I would definitely suggest Rent NE :)”

“Jack and the team at Rent North East continue to provide an excellent service, responding quickly to any issues that arise in our rented property. Would recommend them to any potential tenants looking to rent.”

“I have had ups and down with this company. I once wrote a negative review for them, but there are clear reasons for me to take back some of them having seen the great improvements and their response to my feedback. Here is my reflection on my updated experience with this company: 1) They followed up the points mentioned in my review; expressed their sadness and were apologetic. They replaced the Oven/ gas which was a very good sign of positive cooperation and realising their promises. 2) With some exceptions, they have had a very good telephone manner which was a different experience for me. They have a Whatsapp group which deals with requests quickly. 3) The most important one for me has been that they do not, as I am told, manage properties in Middlesbrough from Gatehead due to the distance and not being local there. This was really impressive news. The three-star reflects my overall experience; otherwise, this issue in itself, I believe, deserves a five star! 4) They were very helpful and appeared really trustworthy in returning the deposit. Most agencies I had worked with previously in the UK treated me unfairly in this regard, but I had a very good experience in this regard here.”

“I was impressed with the support and comunication between me and the company. They were efficient sending emails with information needed for the application and the progress. Good telephone manner and helpful.”

“Very efficient and professional. Very helpful and friendly service. I couldn't be happier. Thank you.”

“Rent North East, very efficient, very thorough, very responsive, very fast, what more can I say.”

“The best agent , very happy to recommend . Looked after the entire refurb, finding the tenants , its is an extremely professional service . Thank you so much Jack”

“Brilliant customer service! I have been with rent north east for 18 months and their service has been fantastic. Issues have been dealt with promptly and quickly. I would definitely recommend Rent North East again. Jack is very friendly, professional, always happy to assist and really helpful! I felt a valued tenant and was gutted to be leaving rent north east (and my beloved flat!). X”

“Amazing customer service. Was always there when needed help or advice. Would definitely use these guys to rent again. No hidden fees. Jack Barnett was excellent. Thank you :)”

“There really great friendly very helpful great any questions was answered great customer service from Jack Barnett he was fab thanks again”

“I great customer service friendly”

“The overall process was pretty simple and cheap! Processing an application is easy and Jack is happy to assist you in completing the application.”

“Monday we presented Rent North with a great task! Find us a house and get us the keys by Fri/Sat! Wow what can we say! The stops were well and truely pulled out! Amazing service, speed, and dedication to the challenge! Jack was amazing and so on the ball! Can’t wait to have the keys this weekend! 1st class service - totally overwhelmed. Thank you so much”

“Very friendly and efficient. Have been extremely helpful and prompt in responding to enquiries.”

“Very helpful and always try there best. I can't wait to settle in to my new home.”

“Straight forward to deal with, helpful and accommodating.”

“Have had a fantastic exeprience so far with rent north east. They are promot with emails and telephone calls. Staff are friendly and will try their best to help each situation during the application process,which was very handy due to living in Cambridgeshire and relocating to the NorthEast. Claire and Jack have been great. I am looking forward to moving into my new home and having rent northeast as my agent.”

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Rent North East is rated 4.7 based on 110 reviews