“I have had ups and down with this company. I once wrote a negative review for them, but there are clear reasons for me to take back some of them having seen the great improvements and their response to my feedback. Here is my reflection on my updated experience with this company:
1) They followed up the points mentioned in my review; expressed their sadness and were apologetic. They replaced the Oven/ gas which was a very good sign of positive cooperation and realising their promises.
2) With some exceptions, they have had a very good telephone manner which was a different experience for me. They have a Whatsapp group which deals with requests quickly.
3) The most important one for me has been that they do not, as I am told, manage properties in Middlesbrough from Gatehead due to the distance and not being local there. This was really impressive news. The three-star reflects my overall experience; otherwise, this issue in itself, I believe, deserves a five star!
4) They were very helpful and appeared really trustworthy in returning the deposit. Most agencies I had worked with previously in the UK treated me unfairly in this regard, but I had a very good experience in this regard here.”
“I was impressed with the support and comunication between me and the company. They were efficient sending emails with information needed for the application and the progress. Good telephone manner and helpful.”
“Monday we presented Rent North with a great task! Find us a house and get us the keys by Fri/Sat! Wow what can we say! The stops were well and truely pulled out! Amazing service, speed, and dedication to the challenge!
Jack was amazing and so on the ball! Can’t wait to have the keys this weekend!
1st class service - totally overwhelmed. Thank you so much”
“Have had a fantastic exeprience so far with rent north east. They are promot with emails and telephone calls. Staff are friendly and will try their best to help each situation during the application process,which was very handy due to living in Cambridgeshire and relocating to the NorthEast. Claire and Jack have been great.
I am looking forward to moving into my new home and having rent northeast as my agent.”
“I have been with rent northeast since February and believe me when i say i highly recommend them if you are wanting to private rent. Jack and the team always make us feel welcome when we pop into the office and make time to have conversation and a cuppa. I recently had an issue with my boiler and raised the concern on their app arthur (which is easy accessible) and within the space of 2 hours the contractor had been and gone, again even the contractors that work for them provide the same high standard service as rent north east. After all these years of private renting i'm so glad we came across this company!!! 5 stars all round”