“I have had ups and down with this company. I once wrote a negative review for them, but there are clear reasons for me to take back some of them having seen the great improvements and their response to my feedback. Here is my reflection on my updated experience with this company:
1) They followed up the points mentioned in my review; expressed their sadness and were apologetic. They replaced the Oven/ gas which was a very good sign of positive cooperation and realising their promises.
2) With some exceptions, they have had a very good telephone manner which was a different experience for me. They have a Whatsapp group which deals with requests quickly.
3) The most important one for me has been that they do not, as I am told, manage properties in Middlesbrough from Gatehead due to the distance and not being local there. This was really impressive news. The three-star reflects my overall experience; otherwise, this issue in itself, I believe, deserves a five star!
4) They were very helpful and appeared really trustworthy in returning the deposit. Most agencies I had worked with previously in the UK treated me unfairly in this regard, but I had a very good experience in this regard here.”
“Didn't find the on line form with all the downloads very easy..couldn't pay the fee because it said I could only use a credit card and not debit. By the time the staff dealt with my e-mail when they got in on Monday the house I wanted had already been reserved with another agency.”
Thank you for providing your feedback. We are so sorry that your experience was not positive.
We are unable to replicate the issue with the credit/debit card unfortunately. Could this be something to do with the card that you were trying to use?
Unfortunately, we do operate a "first come first served" policy when it comes to reserving properties. We are sorry that you missed out on the property that you wanted to rent. Please do get in touch with our lettings team on 0191 303 7778 to see if there are any other properties that you may be interested in.
As always, please do not hesitate to get in touch if you think that we may be able to be of any further assistance.
Rent North East