Rent North East Reviews

Name: Rent North East
Address: 412, Aidan House BusinessCenter,, Gateshead
Rating: 2.77

2.8 Rating 13 Reviews

31 %

of reviewers recommend Rent North East

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2.8

Based on 13 reviews


Customer Service
Communication Channels	Email, Telephone

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Phone:

01913037778

Email:

accounts@rentnortheast.co.uk

Location:

412, Aidan House BusinessCenter,
Gateshead
NE8 3HU

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We lived in this flat for 4 years, and we had a couple of complications over the first few years but nothing worth reviewing. Within the last 14 months however, one of our showers fell through because of the mould we had been mentioning for about a year before hand. This took 6 months to fix, leaving us with only one shower for the flat. Once the shower was replaced, we mentioned that a crack in the pipe was letting water underneath one of our rooms, causing the floor to slowly get more and more damp. This was yet again ignored, and over the last 5 months of us living in the flat (this was also the reason we had to leave), literal mushrooms started to grow on the floor of my bedroom, causing me to have to sleep on the sofa in the lounge for the last 3 months of living there. On top of all of this, when we finally left, they decided to not refund us a large chunk of our deposit because of damage to the flat. The mould had caused a lot of the wall paper to fall off in certain parts, and destroy the carpet. They chose to ignore us for months, let us live in these horrendous conditions, and then dare try and charge us for the damage they were too ignorant to acknowledge. The week before we left a contractor came over to look at the leak we had been mentioning for months, clearly because they needed it fixed for the next tenant. Absolutely abysmal. Do not rent through this company.”

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Posted 2 weeks ago

“If I could select zero stars I would. I would NEVER recommend anyone going through this company. From start to finish it was nothing but hassle. I thought an estate agent was suppose do the work for you? All we got from Jack was “I’m out of office can you send this or that” and to top it off he rejected us from a property then kept our deposit. From the reviews I have seen this isn’t the first time and won’t be the last. We submitted all the relevant information and still got rejected. And have now been accepted for a more expensive property how does that work?”

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Posted 1 year ago

Hi Kennedy, I have worked very hard to try to make this work for you, but unfortunately, the application has been rejected due to the factors already outlined to you via email. Significant undisclosed debts were incurred by both applicants, and incorrect information was provided by both applicants. I am not sure how the application rejection is our fault, given that all the factors were completely out of our control. This is not a case of one debt that could arguably be forgotten about, this is many defaults and significant outstanding debt. We carry out due diligence checks required to satisfy landlord, lender and insurer requirements. I have already explained what you can do to seek redress, which is a step most agents wouldn't take, given the clear law around holding deposits. The policies are set out by law, and we are very clear about terms before any holding deposits are paid. Here is the info that you did not disclose: Capital One - £286 (limit £300) - 3 months late in 2022 Vodafone - doesnt appear to be active, but entered into arrangement to pay in 2020 Closed accounts (only noted accounts that are a concern) Moneybarn Hire Purchase - £259 Monthly for 5 yrs - was 2 months late, but has now been closed. Santander - (defaulted on 01/08/2017 owing £1,014). 2 credit agencies still showing account as "in default" Court Judgment in April 2020 for £185 - Settled. At least £718PCM to service loans that are being actively paid.

Posted 1 year ago

“Worst place I've ever moved in. Waiting three years with no elec or heat or hot water and mild and damp in most rooms and now my baby has breathing problems from fungus spores I'm the lungs that will be with him for the rest of his like. It's not the company as much as the ls land lord. That won't even give me his contact number(the agency need his permission)but they didn't ask my permission to hand my number out to several ppl and busines. Steer clear or do a lot of research,,and don't believe a word your told.”

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Posted 6 years ago

“Made my original viewing on a flat then they changed it last minute (I was already on my way) to a time that wasn't convenient to me. But they told me it HAD to be then, so I rearranged my plans to get there. When I arrived for the rearranged viewing, no one showed up. I had to phone them and then they made me stand for 45 minutes in the pouring rain while they got there, and was then rushed around the place. Then when I said I'd take the flat they rang me at 9:30pm asking for the admin fees straight away. They tried to charge me £100 over the advertised fee and I had to argue it with them. Then they told me I didn't need a guarantor on the flat, and I agreed to pay a bond, then they told me actually I DID need one so I had to convince someone to help me out with it (not easy, very stressful). Then when they sent me my tenancy agreement to sign, all the details were wrong in it. When I queried it they again tried to charge me money I didn't owe them. Then they sent me texts at 5am on a Sunday morning asking for money I didn't owe them. I've been dealing with them for nearly two months and in that time they've not got a single thing right. Massively unimpressed. I'm glad I hadn't signed anything and could back out of the deal.”

Helpful Report

Posted 8 years ago

Hi Kathryn, Thank you for taking the time to review the service that you received from us. We are so sorry! As you have pointed out, a series of mistakes occurred during the tenancy application process. Renting a new home should be an exciting experience, but for you it has been stressful and frustrating. We have implemented the following changes to our procedures to try to ensure that these issues do not occur again: Changes made to viewing calendar system to ensure better synchronizations (this was implemented further to your viewing, and has been very successful for over 130 viewings to date.) Pre agreement terms now signed by tenant and landlord prior to application being processed to avoid any confusion and miscommunication. We usually provide a great service, but we seem to have failed this time. We are so sorry about that, and await your email as discussed this morning to arrange your refund. At Rent North East, we pride ourselves in our honest and open attitude, and in our constant striving to improve our services. We think that we have addressed all the issues that you have raised, but please let us know if you feel that we have more work to do. Best wishes, Jack Rent North East

Posted 8 years ago

Rent North East is rated 2.8 based on 13 reviews