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Repaircare Reviews

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Think this is a scam company. We have been waiting ages for the ‘engineer’ to come back to fix our dishwasher. He doesn’t show up and doesn’t tell us he has no intention of showing up, when we have been waiting for him all day. When we called to see if he was indeed coming, at the end of the day, he was rude and dismissive. We’ve been washing up for our family of five for nearly 3 weeks & waiting for repair care for 2. What a waste of time and money. They don’t repair or care!”

Posted 1 year ago

“Waiting for repair since Jan 5th They took the money but no repair since they don't have the part for my washer. Date for repair keeps changing they still don't have the part after almost a month. Now will only return less than half the money paid - not even sure they can be trusted to do that. I think this is a scam.”

Posted 1 year ago

“Dreadful. Phoned and booked no problem at all, took my money happily with promises of engineer attendance within 2 days. 4 weeks later, still no engineer, and a string of excuses all of which are nonsense. Phoned a local company in the end, came out next day, fixed the dishwasher within 30 minutes. Beware false promises... we'll be there tomorrow turns into 'we cant come as we have to order parts' (before they even know the fault!) turns into 'the engineer has the flu' turns into 'we cant get the parts for 3 months' amazingly i found parts myself online very easily as did the company who completed the job.”

Posted 1 year ago

“I have no words to describe how dishonest and awful this company is, it's almost criminal! These clowns have cocked up my "repair" for my cooker since day one, and are still keeping my money after doing nothing. The trail of emails and evidence I have can wrap around several houses, so I don't make reviews like this lightly without something to back it up. They send out an "engineer" (service tech) who misdiagnoses the electrical problem with our cooker, orders the wrong parts, then says a gas engineer is needed to fix my oven not sparking (electrical). A week later the gas guy comes out, completely clueless to what happened the week before. Tells me that he has the wrong parts, and it's a completely different problem. He orders a different electrical part - known as an "interference suppressor". Although upon initial queries with the subcontractor, I was told it's a "transistor like thing that fits on the back of the oven" (that's almost a direct quote). A week later I get a text that the part (singular, one part - this will be important later) is out of stock with no ETA. To save whomever is reading this an afternoon, after dozens of emails and hours on hold to multiple phone numbers, RepairCare has flat out lied and without my knowledge, closed the repair and kept my money without ever telling me. I only found out by chance as I was checking my repair status ten days later - after Linda told me they were "looking to source the part from another supplier". But WOAH... all of that changed magically and what started at one simple part, now became multiple parts - and the "parts would exceed £250". However the original part identified was a simple £20 part that is easily available. After a whole lot of back and forth, now it is THREE parts that are needed, not just the one... Important to note - the decision to change the entire "problem" was made 10 days later without any engineer or tech actually seeing or doing anything. The whole palava escalated over time, they kept giving different excuses, and not surprisingly were reluctant to put anything in writing. They keep bringing up their "Terms" (with a capital T) referencing different "Terms" to suit whatever excuse they're giving. However, they don't stick to their own side of the bargain and try to find an excuse to cheat you out of your money. Luckily I've gleaned enough emails from various people in their company and subcontractors that prove their dishonesty, inconsistencies, incompetence and contradictions. Took a lot of time, but the paper trail is pure gold and I'll be forwarding it on to trading standards. I can't imagine if I were a pensioner or someone vulnerable and had to deal with this in the dead of winter. Seriously - do not trust these people. You've been warned!”

Posted 1 year ago

“I was attracted by their good reputation online and asked for a service for a not working dishwasher. I paid for the service IN ADVANCE. However, the engineer came and stay for only 5 minutes and said the dishwasher was not removed so he cannot fix it. Then they refuse to give the refund as it is part of the term for the customer to remove the applicant outside and I got charged 139 IN FULL for that 5 minutes of useless service! It is a normal kitchen and naturally part of the job to make the applicant best fit your work. What do you expect? Have a team helping you move the dishwasher out and then you can be the boss for a dishwasher? the removal of the applicants is part of your job and you won’t be needed if you ask your customer to provide extra support which is supposed to be expected from your service. They even put "successfully repaired" as the result of this case. You should feel shame for your have done and for stealing money from your customer during this special time and damaging your reputation to the resident around you. Completely a fraud company build on lies. Avoid!!!”

Posted 1 year ago

“Terrible service,would not recommend.Engineer never turned up on alloted day despite waiting all day for him.No call to explain why Enginner had not turned up .Could never get through to call center for explanation.”

Posted 1 year ago

“I paid and the job was not done properly. The oven did not work. They refuse to fix it unless I paid again. Terrible company. Please think two before using them.”

Posted 2 years ago

“Think twice about using this company. And certainly do your research BEFORE you even think about paying them. I wish I did. I’d like to think I’m pretty level headed and I totally accept that business is business. But this company literally operate like robots. There’s no human compassion. We moved and our cooker was moved as a part of that process. Unbeknown or us when it’s been disconnected and re wired it automatically defaults to take out the main oven until the clock is reset. We assumed that the oven must have broken during transit, so not knowing what was wrong we tried this company. Seemed ok and we payed the money. 2 engineers came. One with a new element. He said the original was still ok so said it could be a switch. Which they would have to order and someone else would come back. A few days later another engineer came. Nice chap who within 30 seconds said “I’m Sorry about this, but basically the problem is - the clock needs resetting There’s never been anything wrong with the oven all Along. Now I know “we should’ve known better” and 100 % accept that we called on a service to repair something. So I contacted them To see if they would be able to offer a part refund as no actual Repairs have ever been done. Honestly, it’s like talking to a robot. I’m Not asking for a refund but £200 to set a clock !!!! We’ve been a bit silly not realising the clock was the reason. But this company will certainly not see any common sense. I wish I’d read some of these other reviews first. Hopefully this will make someone else think twice. Do NOT use this company.”

Posted 2 years ago

“Avoid at all cost. I had a working machine that we only called them out for as started making a noise on spin cycle. Two engineers later the machine is totally broken and now told it’s beyond economical repair and job closed down. Customer service appalling nobody ever calls back as promised and taken 5 months before manager called back and just said nothing they can do.”

Posted 2 years ago

“Date engineer was booked changed on two separate occasions with no notification. Latest date booked, engineer didn’t show. I rang 3 times, on hold for over 30 mins each time, promised someone would call back each time nobody did. My booking was on the system but didn’t show- 4 weeks since I first booked to fix my tumble dryer - DISGUSTING”

Posted 2 years ago

“The only thing that worked smoothly was them taking their fee at the outset. Repaircare cited every excuse in the book to refuse a refund. After a lot of hemming and hawing (and excuses that were found out) they refunded some of the fee retaining a "call-out fee" citing a T&C condition that was simply untrue. After hitting a brick wall with Repaircare for the remaining money of mine that they unfairly held on to, I raised a chargeback (idiotically I didn't use a credit card as otherwise I could have gone down the much stronger section 75 refund route) and the card company refunded the balance that Repaircare had held on to, thus making me whole again. For others in my position (Repaircare (or it's local contractor) promising one thing and delivering another and refusing to refund) my advice would be to use the Section 75 refund process (if you used a credit card and it cost £100+) or the card company's chargeback process (any amount, debit or credit card) to get your money back. Just remember that you need to have tried to get a refund from Repaircare first before going down this route. So, don't be a chump, use the consumer tools available to you. For the Martin Lewis guides that I used to get my refund, just google 'MSE chargeback'”

Posted 2 years ago

“Beware the initial quote seems reasonable but then they want to insure the repair for 1 year at just under £8 a month. If you don't want the insurance the quote shoots up. Sharp practice.”

Posted 2 years ago

“DO NOT USE THIS DODGY COMPANY. They have tried to process a payment 4 times from my card but tell me the booking is not confirmed. They have out the phone down on me 7 times. I am still waiting for a “manager” to contact me and explain to me why money was taken from my account and no booking was confirmed. IT HAS BEEN 3 DAYS and they have tried to take over £500 from my account. If anyone can tell me how to report them then please let me know !”

Posted 2 years ago

“My girlfriend has now had a broken washing machine for 6 weeks! She waited a week for an engineer visit, only for them to cancel the day before. She then waited a further 2 weeks to be told what parts she needed. After 3 weeks she’s chased them only to be told the parts are on back order! Absolutely shocking service! How are you supposed to go almost 2 months without a washing machine?”

Posted 2 years ago

“Rude, phone was put down on my three times. was told there s nowhere to complain and no complaints section I was waiting over 3 months for a job to be done because they didn't have the parts. ive gone directly though hoover now as apparently jobs should be done within 30 days. but obviously this was not the case and hoover has taken over, but I constantly get texts from these people saying my product is out of stock. when I simply want to voice my issues with the service ive received to avoid it happing to others they apparently didnt even have a manager or anyone to take any form of complaints. so in other words you job will not be completed, you will be treated like rubbish and RUDE (the word I wanted to use said it was inappropriate so only you can imagine what I mean by rubbish) and hung up on and you cannot make any official complaints with this company and I have to voice my complaint to hoover which makes no sense to me but I will be making a complaint to hoover themselves because this treatment is disgusting.”

Posted 2 years ago

“Outrageous service. DO NOT USE. Booked an appt on Mon 7th for an engineer to repair fridge freezer on Wednesday 9th. They cancelled without notifying me and rebooked for Friday 11th! No phone call - nothing. Had i known i would have booked with a different company. Telephoned them on Wednesday to complain - "nothing we can do - engineer's system was not updated - soz". I insisted that I speak to a manager - was refused. Was told - managers "don't speak to customers - you will get a call back in 48 hours". Pressed again - was told - "it's policy - 48 hours - you're not going to speak to a manager - you have to wait 48 hours - or - send an email". Adviser then hung up as "we're not getting anywhere"”

Posted 2 years ago

“DO NOT USE THIS COMPANY. THEY WILL TAKE YOUR MONEY WITHOUT FIXING YOUR PRODUCT. I HAVE BEEN TRYING FOR 6 WEEKS TO GET AN UPDATE ON AN ENGINEERS VISIT. THEY HANG UP, DON'T ANSWER EMAILS, DON'T CALL BACK.”

Posted 3 years ago

“I took out a repair contract with Repaircare on 16/03/21. I finally had an engineer from Advance Appliance Care, the company Repair Care referred me to, booked for Wednesday 21st April to repair my AEG washing machine. I was told that the delay was because Repaircare will only buy parts from their sister company, rather than AEG, who have the parts in stock. I was also told I would be charged a call out fee if I cancelled the job. On 19/03/21 the appointed repair company rang me to say the engineer found ordered drum unit was cracked and broken so cannot be fitted tomorrow. They added the parts are again 'out of stock' so have no idea when the repair can be completed. I have once again referred back to Repaircare and am waiting to hear from them. Don't use them, they have appalling customer service. They don't get get back to you and continually pass the blame on to other agencies. Anything other than accept they are inept and try to resolve the issue.”

Posted 3 years ago

“Our complaint is based on the following. On March 13th our 18 month old Hotpoint HUE61GS cooker shorted out the house electrical system when the oven was switched on. I contacted Hotpoint and was told that it was out of guarantee. I then contacted Repaircare and was originally told that an engineer from the Hotpoint / Whirlpool / Indesit conglomerate would call on March 30th under Job No. C6004373. However, after explaining that we are in our 80s and have no other means of cooking, that date was brought forward to the 22nd. Nevertheless, on the morning of the 19th we were told that, due to a cancellation, an engineer would arrive that afternoon. He did and having looked at the cooker, said that the fan motor wire had been incorrectly fitted during Hotpoint’s manufacture and that this was causing a short circuit. He supposedly reattached this and left at around 16:00. At 18:15 we started to prepare dinner. But, when the oven was switched on the trip switch was again triggered - i.e. the “repair” had been a failure. I then received a “Call Completion” email, not from Repaircare but from Whirlpool, to which I replied at 1839, receiving a response to say that I should contact Hotpoint ( yes – this is becoming ridiculous) the following day. I did this - spending more than three hours on the telephone and Hotpoint “Live Chat” ( ? ) - and eventually received a text from Hotpoint - not Repaircare, who seemed less than interested now that they had taken our money. This text said that one of the Hotpoint engineers would attend on the afternoon of the 22nd March. No-one arrived or messaged so I contacted Hotpoint and Repaircare again. Hotpoint texted to say that an engineer would attend “ between 13:02 and 16:02 on the 23rd. Again no-one came. I spent hour another hour talking to a Repaircare representative this morning after a wasted hour on two “Live Chat” sessions with Hotpoint which their representative blanked . Note that it is impossible to speak to Hotpoint by telephone with respect to complaints. Repaircare tell me that their communications with Hotpoint, Whirlpool, Indesit, etc., are always poor and that relevant information very often gets lost in transit. They say that, so far as they were concerned, the job had been satisfactorily completed regardless of Hotpoint’s new engineer "bookings" . They then said that it would take another five days before they could find what was wrong with the repair for which they have taken our money and much longer before they can get someone to fix our oven. They never call back and getting any information from them by involves repeated complicated telephone calls. However, after my call today they now say that I have been given a new job number C6022850 and that an engineer will attend on April 15th. This is some five weeks after we booked the repair and they took our money. They are very quick to do that ! As stated, we are an elderly couple in our 80s and totally reliant on electricity for cooking and heating. We have copies of all the relevant Live Chat and texts. With respect to the cooker itself, we have to ask, are Hotpoint products not intended to be usable 18th months after purchase ?”

Posted 3 years ago

“After a couple of visits the Engineer admitted defeat and my Bosch Dishwasher was deemed unrepairable. I checked and was told my payment would be returned. I even had a text confirming this. After a month of no refund and a new dishwasher installed, i started to chase. Phones unanswered, no reponse to emails I started to look at alternative routes and spoke to several people who assured me it would be dealt with. Now 5 months and I have had to get the credit card company involved and looking into other options. Don't believe the promise on no fix no fee, once they have your money they don't give it back even when they agree to return it.”

Repaircare 1 star review on 26th March 2021

Posted 3 years ago

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Repaircare is rated 1.5 based on 226 reviews