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Repaircare Reviews

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Booked a fixed price repair for a cooker oven. I was very clear about one of the potential reasons for the fault. The repair was accepted and an engineer arrived as planned. The actual fault was different to what I had suspected and the engineer requested the replacement parts. repaircare.co.uk refused to approve the repair and cancelled the job (without informing us - I had to chase up after 3 weeks) - the reason given, they don't cover the fault that I listed in my request. They have refunded part of what I paid - they should have refunded the full amount. Firstly, they shouldn't have accepted the job in the first place; secondly they do actually cover the fault as described by the engineer and so they shouldn't have cancelled it. The cooker has now been repaired by another more reliable and honest company.”

Posted 4 years ago

“Absolutely shocking. Terrible service. Scam.took money upfront on 11.12.2019. for repair. Repair still not done. I got told twice the part was on order and they were waiting for it to be delivered. I then found the needed part online with next day delivery! Called them back to tell them this. Since then 2 engineer visits have been cancelled by the engineer company. Still no repairs one. 1 month later”

Posted 4 years ago

“They took money out of my account. They changed the date of repair. I had to cancel the appointment. I phoned them to ask them for my money back which cost me a lot of money. They said it will take 3 days but it is now a week and I have not had my money back”

Posted 4 years ago

“shocking company, paid for an arranged for a engineer to come out and fix a oven, only for the job to be cancelled via a very muffled voice mail at 5pm the day before! and I've had to chase the refund that has taken over three weeks to be paid back! DO NOT TOUCH THESE CLOWNS! total bunch of Muppets, would not be surprised to see these on watchdog!”

Posted 4 years ago

“The worst company and experience one can deal with, the steal your money and never deliver - stay well away if you want your time and money not be stolen from you.”

Posted 4 years ago

“I don't know where to begin if it's with the cancellation of an appointment due to someone at repaircare not having taken down the letter corresponding to our flat or the lies I've been told, or having been made to hold for 20 minutes to then have the phone picked up and put straight back down. One thing is clear: i won't be using repair care again and to have messed around a where family with two kids who really really needed help with their washing machine as the mountain of washing just kept growing is just unbelievable.”

Posted 4 years ago

“Terrible experience. We booked three fixed-fee appliance repairs with repair care - a microwave, an oven and a freezer, for about £550 total. When Repair Care realised that the jobs would cost more than the fixed fee, they cancelled them all. 1. They cancelled the microwave repair after a week as they didn't have an engineer in London who could do it. Annoying, but fair enough. 2. They sent an engineer to look at the oven. He couldn't figure out what was wrong with it, so said he would come back with a colleague. They then cancelled the job (without telling us) and held our money for four weeks, until we called to complain and get it back. 3. They diagnosed a problem with the freezer (faulty gas pipes) and said they would come back to repair it. When they came back, they had a new door seal (?) but couldn't repair the gas, as it is a two person job. They later canceled the job when they realized that it was going to cost more than the fixed fee we had paid. It has now been more than three months since we first booked with Repair Care, and we still have a broken microwave, oven and freezer. This company will charge you a large fixed fee for your repairs, and will only actually do the repairs if they are going to be cheap. If it looks like they will be expensive, they simply cancel the job. Time-wasters and scammers.”

Posted 4 years ago

“Dont touch them. Unfortunately they are used by Hoover when an appliance is still under warranty. My daughter has been without a washing machine for 4weeks awaiting a repair. An appointment was booked for an engineer to look at the machine, he called the day before saying he was in the area so could he call in ,my daughter was in work so she said no and he'd have to come on arranged day....he couldnt fo that because he wasn't in her area that day. He then diagnosed the fault over the phone. She waited over 3 weeks before he actually appeared because he kept wanting to come on the day as he was "in the area", "around the corner" but again as she was in work she couldnt agree with him. He eventually turned up 3 weeks later with a part but it wasnt what he'd diagnosed was wrong with the machine....it actually needs a new drum. She has no idea when the problem will be fixed as she hasn't heard from anyone since. She has rang him , left messages on his phone but no contact has been made. I have made a complaint to Hoover on her behalf about Repair Care. They are a complete joke, unreliable ,their customer service is non existent.”

Posted 4 years ago

“Avoid like the plague. Three engineer visits for a 1.5 year old dishwasher not heating water. First engineer diagnosed problem as heating element. Second engineer fitted a new wash pump (allegedly a special Zanussi special order part) 28 days later . Third engineer phones to say Repaircare have sent him the same part again (heating element). Three days of your time, several phone calls and letters will get you nowhere. Repaircare simply ignore customers, provide shoddy and unethical service. Please please avoid if your value your time.”

Posted 4 years ago

“Do not use this company! I have been in contact with them 5 times-. The first time to make the initial booking, call responded to quickly, booking made and £119 paid. It goes drastically down hill after that. Engineer turned up as planned, did not seem to know much about the fault, replaced pump but did not stay to check fault was repaired. 10 minutes after him leaving it was clear it wasn’t repaired and same fault code appeared on machine. Then the real hassle begins! 4 calls later (each time you have to wait 30 mins for the call to be answered!) still not managed to have my complaint resolved and refund made. They will only refund if you agree to another engineer visit but they can’t tell you when that will be! I was told on Friday last week that there was no one available to take complaints and that it would be logged and someone would call me back on Monday. Monday and most of Tuesday came and went with no call. Today I decided on a different tactic and called their initial booking line and guess what all was answered in 3 minutes!!!! Call me cynical but it seems this company are happy to take your money and lull you into a false feeling of security that all is well. On making a fuss and insisting that the operator put me through to someone I eventually spoke with a complaints handler. I had to threaten that I would continue to repeatedly phone the booking no until I got the response. So at last you think you might be getting somewhere! Alas No! The complaints handler still refuses my request for a refund insisting that they only pay refunds unless an engineer revisits! I have no spare time and no desire to lose another days work to wait for this to happen so stalemate! I’ve now given up! I will try to retrieve my money by going directly to the bank to see if they can do anything to refund my money.”

Posted 4 years ago

“It’s a premium phone number and you will be hanging on for at least 30 minutes. Try this twice and it will cost you in excess of£20. A 2 minute call is £1.67. Terrible terrible service, don’t waste your life dealing with this company”

Posted 4 years ago

“Fridge Lamona freezing below zero degrees, company recommended Repaircare. No chance having read comments and I notice when clicking 'helpful' the vote gets deleted. Looks a very dodgy Repaircare!”

Posted 4 years ago

“Seems like I am another dissatisfied customer. Warranty repair on a Rangemaster Cooker and they can give me no ETA on parts or repair after 2 months .... shockingly poor”

Posted 4 years ago

“One star is two stars too many! Absolutely useless and awful. Four months, about thirty phone calls (waiting 30 minutes to an hour each time), three engineer visits, original problem still not fixed and now a new problem after the engineer's last failure to fix original problem. I was told several times engineer was booked to come but then never turned up. DO NOT USE REPAIRCARE. DO NOT GIVE THEM MONEY.”

Posted 4 years ago

“DO NOT USE THIS COMPANY UNLESS YOU LIKE TO WASTE TIME AND MONEY. I paid £129 for an engineer to repair my Fridge Freezer. Get a full refund if not repairable. Engineer came, spent 10 min telling me there was nothing wrong. (Fridge was getting warmer) did nothing and left. I week later the fridge and freezer stopped working. Engineer came. Shook his head said too big a job for me needs specialists. It’s the condenser. Off he went. 4 weeks later I’ve rang twice, waiting 20 min to get through. Which I am being charged for. Told they could not mend and the machine was badly installed. I disputed this as put in 8 years ago by a professional. Said an engineer would ring me. Guess what no phone call. I have today asked for a refund only to be told I would only receive £84 as the engineer did call. Wonder how long that will take to get to my bank. I have since arranged for another company to call, having been told by them that the fridge freezer should last at least 15 years. A repair will be be made next week. DO NOT USE THIS COMPANY THEY ARE ROGUE.. AND DONT CARE. wish I had looked at reviews before going ahead.”

Posted 4 years ago

“Do Not Use this Company: They took £99 from me to repair my Dryer and gave me a day in which they would attend. I was told, categorically, that if they could not fix it they would refund all of my £99. The repairman called me and asked exactly the problem and he told me that it was the heating element and that he would bring one with him. He, eventually, turned up and pressed a reset button and left. It never worked. I have telephoned them countless times and, eventually, they said they would return all of my £99. Eventually, I got a refund of £45. I telephoned again and they said they would only send half because the repairman did attend. Since then I have called many times and they, eventually, told me that they would send me the whole refund. Guess what? No refund. I telephoned again and they said a manager would call me back. Guess what? Still waiting. When Hell freezes over I hope they are all underneath the ice.”

Posted 4 years ago

“I paid Repaircare £155 to repair a wine cooler that was not cooling. They identified the problem and replaced the part. Three months later I have the same problem, I rang the company to be told, 'the warranty is 90 days, this is the 91st day!'. I appreciate warranty time limits, but several hours over the limit and they won't repair it! I won't be using them again.”

Posted 5 years ago

“Ripped off for £195. They ought to be whipped, flogged and locked up.”

Posted 5 years ago

“DO NOT USE. I informed the booking people of the problem, the age of the appliance, and serial numbers etc. They sent out an engineer to spend 10 mins confirming the faults and said he would get parts ordered. Without further contact part of the fee was returned to my account so i am £45 light for nothing. I sensed what was going to happen from the attitude of the engineer.”

Posted 5 years ago

“Awful service will not give a time slot, text at 8am with a list of places they had to go we weren't back til 10.30am they then said to re book , nearest slot 1 and a half weeks away, didn't care they were leaving us with no fridge or freezer, not my choice but Curry's use these people treatment of customers over the phone is appalling and are very patronising and unhelpful AVOID AT ALL COST”

Posted 5 years ago

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Repaircare is rated 1.5 based on 226 reviews