Repaircare Reviews

Name: Repaircare
Address: Connect House, Talbot Way, Small Heath, Birmingham
Rating: 1.48

1.5 Rating 226 Reviews

11 %

of reviewers recommend Repaircare

Company Reviews

Questions

Metrics

1.5

Based on 226 reviews


Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 7%
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

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Phone:

0844 557 3701

Location:

Connect House, Talbot Way, Small Heath
Birmingham
B10 0HJ

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Repaircare 1 star review on 26th March 2021

Ed Kennedy

Anonymous

Anonymous // 01/01/2019

Sort by: Highest Rated Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Repaircare are an appallingly dysfunctional organisation. They have no engineers or technical staff themselves but act solely as a call centre, farming out jobs to other companies. This farming out has obvious problems particularly if customers attempt to contact any of the various partners when work has not been done. Our complaint is based on the following. On March 13th our 18 month old Hotpoint HUE61GS cooker shorted out the house electrical system when the oven was switched on. I contacted Repaircare and was originally told that an engineer would call on March 30th under Job No. C6004373. However, after explaining that we are in our 80s and have no other means of cooking, that date was brought forward to the 22nd. However again, on the morning of the 19th we were told that, due to a cancellation, an engineer would arrive that afternoon. He did and looked at the cooker, saying that the fan motor wire had been wrongly fitted during Hotpoint’s manufacture and that this was causing a short circuit. He left at around 16:00 and at 18:15 we started to prepare dinner. But, when the oven was switched on the trip switch was again triggered - i.e. the “repair” had been a failure. I then received a “Call Completion” email, not from Repaircare but from Whirlpool, to which I replied at 1839, receiving a response to say that I should contact Hotpoint ( yes – this is becoming ridiculous ) the following day. I did this - spending more than three hours on the telephone and Hotpoint “Live Chat” ( ? ) - and eventually received a text from Hotpoint - not Repaircare, who seemed less than interested now that they had taken our money. This text said that one of the Hotpoint engineers would attend on the afternoon of the 22nd March. No-one arrived or messaged so I contacted Hotpoint and Repaircare again. Hotpoint texted to say that an engineer would attend “ between 13:02 and 16:02 on the 23rd. Again no-one came. I spent hour another hour talking to a Repaircare representative this morning after a wasted hour on two blanked “Live Chat” sessions with Hotpoint . Note that it is impossible to speak to Hotpoint by telephone with respect to complaints. Repaircare tell me that their communications with Hotpoint, Whirlpool, Indesit, etc., are always poor and that relevant information very often gets lost in transit. They say that, so far as they were concerned, the job had been satisfactorilly completed regardless of Hotpoint’s engineer bookings . They now say that it will take another full day before they can find what went wrong with cooker and the work for which they have taken my money and much longer before they can get someone to fix our oven. As stated, we are an elderly couple in our 80s and totally reliant on electricity for cooking and heating. We have copies of all the relevant Live Chat and texts with dates and times.”