Restoro Limited Reviews - Read 5,500 Genuine Customer Reviews

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Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.83 out of 5

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Restoro Limited 5 star review on 12th October 2021

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ve just purchase restoro license key for 1 pc and found it perfect in repairing my desktop pc , so need it now to fix my other laptop pc so advice me could i do refund for my newly purchased 1 pc licence and get family plan licence for 3 pc with best regards and happy new year”

Helpful Report

Hello Ali, Thanks so much for sharing your satisfaction with Restoro. We want you to feel comfortable sharing good or bad news with us. It seems that you have already been assisted by one of our technicians in regard to your license key upgrade. Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“I am 73 and on a fixed income. I am unable to understand the use of restore. I have been upgraded to a used apple laptop from my daughter. My Google system is all messed up . Please refund my refundable payment. Thank you very much. Terrance Hagen 512.688-1444”

Helpful Report

Hello Terrance, We appreciate you letting us know of the situation. We respect your opinion on this matter. We are very sad to learn that in this case, we did not meet your expectations. Please expect contact from one of our Customer Service Representatives within the day to discuss your request. Should you have further queries, please reach us out through the below channels: Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a good day!

“I purchased Restoro Around 5 to 6 Months ago. Changed Computers around 12/21/2021 Restoro Gave me a new key, Pasted key when everthing. but #'s When key went ok accept, But the Letters were all CAPITOLS. Have used the program no more than 60 Days. What Do I Do Now? Hope you can figure out the problem.”

Helpful Report

Hi Larry, Thank you for bringing this up to our attention. We apologize if you are having difficulties reaching us. Definitely this is not the impression that we would like you to have. We would like to further investigate on your concern. Please expect an email from our team to better assist you with your concern. We appreciate your patience in this matter. Chat: https://tinyurl.com/RestoroLiveChat Phone: 1-888-575-7583 Email: support@restoro.com Have a nice day ahead and stay safe!

“Initially I was impressed with the information I received. After a few encounters I received from responses to email. At one point I gave up on Restoro completely. Had I initiated earlier I would have asked for a refund and/or requested stop payment on the fiasco that was to me a train wreck. I was able to contact a local computer repair who had my computer repaired and working as if I had just purchased the computer. A dissatisfied Restoro owner. Mike Quinlivan”

Helpful Report

Hello Michael, Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected. Definitely, this is not the impression that we would like you to have. We would like to help you with your issue, please expect an email from our support team to better assist you with your concern. We appreciate your patience in this matter. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a nice day ahead and stay safe!

“service was accetable”

Helpful Report

Hello, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Please feel free to reach out to our support channels below with any further comments, concerns, or suggestions you wish to share. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“I do not know enough about computers to comment on how well the technician did his job but the spurious emails I was receiving have now gone so he must have been good.”

Helpful Report

Hello Derek, Thank you for bringing this matter to our attention, and we're sorry to hear that your experience was not the quality you expected. Definitely, this is not the impression that we would like you to have. We would like to help you with your issue, please expect an email from our support team to better assist you with your concern. We appreciate your patience in this matter. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat Have a nice day ahead and stay safe!

“It would appear that everything has improved as a result of their technical help, The telephone & online communications were clearly made & the people I dealt with were pleasant & made sure I understood my security rights”

Helpful Report

Hi Thank you for taking the time to share your experience with us. We put customer experience and satisfaction as our priority. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“I was told it could take up to 15 minutes for a key code to be sent. It's now been 65 minutes and nothing. Very frustrating when your trying to get things done. Wrote them 15 minutes ago and was told it could take 15 minutes. We must be using different time clocks.”

Helpful Report

Hi Mike, Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. What was the toll free number you call? We find that some of our customers with strict Email security platforms get their license keys sent to their JUNK and or SPAM folders. If after checking and you still didn't have the license key, please contact us through any of the below so we can assist you better. We'd like to help you sort this out, please expect an email from our support team to better assist you with your concern. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat We hope to hear from you and we appreciate your patience. Thank you

“The initial response and technical work were very helpful. However, when I asked for urgent help a few hours later, I received no response for weeks. The site advertised “available 24/7” service, which in my case was simply not true. I was also disappointed that the initial offer of less than $30 only led to a further cost of hundreds of dollars to complete the process.”

Helpful Report

Hi, Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. We already forwarded your details to our support team, please expect a call back from them. You may also reach our Chat support (link below) for immediate assistance. Rest assured that we will learn from this event and make sure such does not happen to our future customers. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“thay hope fix my pc for me”

Helpful Report

Hello Robert! Were glad that your computer issues are now fixed. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“Very helpful. My computer was a mess. They worked diligently and cleaned up all the problems. Very professional staff. We shall see if it stays that way. Unfortunately, he John cleaned it up, but removed all my passwords and log-in for clients that I have to have conference calls with. I am in tears. Missed a crucial conference call.”

Helpful Report

Hi Gloria It is our utmost pleasure to be of service. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Rest assured that you will experience the same level of excellence the next time you need our help. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“So far, so good as I have not used it yet.”

Helpful Report

Hello Charlene, Thank you for the 3-star review. Please use the software and let us know how it goes. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“why i dont get the biggest packet when i see inm my bank 17/7/21 i pay 419.92 Kr and your highest price is 369.Kr so i bag you to send right key so it will clean my pc ..Im tired now i do hope for help and understanding .I have send email with copy from my netbank 419.92 Kr payed 17/7/21---.so i demand you to give what i pay for Regards Helge Immerstein”

Helpful Report

Hi Helge, Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. The Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. We'd like to help you sort this out, please expect an email from our team to better assist you with your concern. Chat: https://tinyurl.com/y7udnog2 Phone: 1-408-877-0051 Email: support@reimageplus.com / forwardtosupport@reimageplus.com We hope to hear from you and we appreciate your patience. Thank you!

“The problem with slow processing seems to be fixed. I'm disappointed with the "bait and switch" process that cost me nearly $400 to complete the repair I signed up for at $41.95. By the time I learned the total cost I felt like my system had been kidnapped. I was never told exactly what would happen if I didn't authorize the additional $299.99 + tax.”

Helpful Report

Hello John, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. We also want to thank you for giving us a chance to make things right. Our support team will contact you to sort out the charge that you mentioned that you didn't authorize. Let us know if you still have other concerns. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“Well, they are really there! A real peson actually answers the phone and tries to help. If they cannot, they bump you up to a higher technically skilled person. I've been bumped up as many as three times (which can be very annoying). On the other hand, my problems were fixed. And I have to say this: All the many customer service representatives have been incredibly nice, very intelligent, with excellent English, cooperative, and understanding. IMO.”

Helpful Report

Hello William, We work hard to make sure every customer receives personal attention, quick responses, and, of course only the utmost convenience. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“I was talked into signing up with RESTORO by a ruthless 'paddle' sales woman on Wednesday 30/06/21, and spent hours on the phone, ending up exhausted. Next day when I turned the laptop on, AGAIN it came up with “91% space used”, and I couldn't connect to any of my usual services. What had I paid for, and wasted all that time on?? Understandably, this caused me to ask for my money back! Again I was talked into giving your service another try. This time, I had a very helpful man, who appears to have put it all right. Therefore, I will continue to use your services for a year, and not request my money back.”

Helpful Report

Hello Rosie, We thank you for taking the time and leaving us a review. We are sorry for any inconvenience the previous interaction has brought, rest assured that we are continuously improving our handling so this will not happen again. It's our customers that allow us to constantly improve the way we do business. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“Fixed my problem, but can't reach anyone for help when you have a question? Would be nice if someone would answer the customer service number you provide.”

Helpful Report

Hello Rashaad, Thank you for posting a review. Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. What seems to be the problem? Please don't hesitate to contact us directly on the support channels below. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“Hi, I find myself in the situation where I cannot use any of the Microsoft Windows applications (Calculator, Microphone, Camera, Scan, Snip&Sketch, Alarms, Your Phone, 2019 Home Office etc). So I got on your site, tried all the steps, but none of them work. I asked for support from Microsoft, but when Installing the lastest version of Windows 10, it crashes whn achieving about 40-50%. I am protected by Bitdefender, always latest version. I even deactivated it for 1 day, as they recommend in case of Windows 10 Installation failure, but still does not work. So I initiated the Restoro Repair, but I haven't bought the license, as I wanted to firstly check with a manual repair. I've made this choice, because I fear that after several failed attempts from Microsoft to repair it, Restoro could also fail. After I re-activated my Bitdefender again it has found 2 trojans after the scan, which Restoro did not find. On the other hand, the Bitdefender antivirus did not find the trojan mentioned by Restoro after the scan. I have scanned my laptor several times with both Restoro and Bitdefender (of course I fixed the problem with the 2 trojans found by Bitdefender). Therefore, I do not trust to pay for Restoro an firstly wanted to try out a manual repair. So, I've got the key on my e-mail, applied it, and it started and endless process of "thinking". Which, after minutes and minutes of waiting (more than 10 min) I have interrupted and gave it anothe try. But, surprisingly, i got the message that the key is not valid. I am disappointed.”

Helpful Report

Hello Raisa, Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. I'm so sorry that your experience with us fell short of expectations. Please be informed that Restoro program specializes in Windows repair. It scans and diagnoses, then repairs your damaged PC with technology that not only fixes your Windows Operating System, but also reverses the damage already done with a full database of replacement files. Purchasing a license key is optional, as we also offer a free trial license key to perform a manual repair. Simply log on to www.restoro.com/pricing and look for something that says "free manual repair" fill in the details and we'll send you you free key via email. If you intend to use the free manual license key, do not click on "Fix All Items". Clicking on "Fix All Items", will ask route you to the pricing page as the automatic repair requires a paid license key. Please be advised that the free license key is only a time time use. You can re-apply again if you want to use the free manual repair. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“unfortunately process took ages -partly my fault”

Helpful Report

Hello Phil, Some computer troubles are really difficult to deal with, its no ones fault. What is important now is that we can enjoy our computers in its utmost. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

“Disappointed in that I was told I would get a refund of my $60.45 within 70 hours as I was charged another $150 This was on 12 May I have emailed 3 times since 22 days now Ray O’Brien”

Helpful Report

Hello Raymond, Our organization values to provide only the utmost customer service at all times and we are very sad to learn that we failed to meet your expectations in this instance. We'd like to make it up to you by making sure we stick to our commitment and assure your request is processed in time. The refund request is already with our customer service team. It usually takes a billing cycle or two before it reflects on your bank account. Should the need arise please do not hesitate to contact us anytime. Phone: 1-888-575-7583 Email: support@restoro.com Chat: https://tinyurl.com/RestoroLiveChat

Restoro Limited is rated 4.56 based on 5,500 reviews