“Super bad customer service, they grew too big and they dramatically reduced the service quality. After 2 years of business ubscritions I'm closing my account with them, not recommende anymore.”
“No support for bank transfers, debit card transfers, googlepay, etc. It - even a wire transfer didn't work. It was a waste of time and money. Use some other method and, although you may pay fees, it will be cheaper in the long run.
Customer service is extremely poor and when I actually got someone online (only), they were unable to assist with above issues.”
“don't sign up with them when you are a business - terrible experience all the way. Appalling customer service team and really poor communication: it took 1 month to set up my account and just now they closed my account down without allowing me to download the transaction history.
Oh and i can no longer chat to customer service team, in other words, i cannot contact my business bank at all - terrible service”
“I placed salaries payments 1 week ago and they didn’t come through. It is Christmas for the god sake, people have to be paid!!!! I had to say every day, “probably tomorrow, sorry it is Revolut” if you want to come through as unreliable employer and payer in front of your employees and suppliers-so go ahead work with Revolut. I’m done , reputation is more valuable! I hate than Someones unprofessionalism influences my reputation.”
“I had my card swallowed up by an ATM in Turkey.
The Turkish bank asked for a fax from Revolut to be able to reutrn my card - Revolut refused to do this.
They offered to send me a card by express delivery, something I wasn't able to take up immediately.
A week later, when I was ready, I chatted to a series of incompetent people, who did not read the case history, did not bother to reply to questions fully. One chat with Revolut at the moment can take over an hour.”
“What an absolute shambles...call themselves a business. I've had no end of issues with this sorry excuse of an online platform! Had a tax refund sent to the Revolut account and due to previous problems with them, I quickly transferred the refund to one of my other accounts before I had to battle to get my money!!....Just as well because now I'm having trouble getting the rest of the balance I left in the account....No end of documentation they're asking for....completely over the top and totally unnecessary...they have you jumping through hoops!! They're taking online (so-called) security to a whole other level....as if they don't want us to get our money! DO NOT TRUST THIS COMPANY...BUNCH OF CROOKS!!😠”
“PLEASE!! I WARN YOU!! DO NOT EVER USE THIS POOR EXCUSE OF A BANK!! READ THE REVIEWS...I CAN'T BELIEVE THESE REVIEWS AREN'T AT THE TOP OF THE PAGE WHEN GOOGLED AS A COMPANY....PEOPLE ARE BEING DUPED INTO THINKING THIS BANK IS GOOD AND LEGITIMATE.
THEY STEAL MONEY AND ARE FULLY AUTOMATED SO IF YOU HAVE A REAL ISSUE THERE IS NO ONE THERE TO DEAL WITH YOUR QUERY OR PROBLEM.
I HAVE HAD TO CONTACT THE FCA AND THE FO. THEY ARE LOGGED AS BEING IN BREACH OF PROVISION 6 AND PROVISION 7 . THE FO HAVE ALSO STATED THEY HAVE ACTED UNLAWFULLY BY WITHOLDING BENEFIT MONEY.
THE TELEPHONE NUMBERS GIVEN TO THE FO ARE COMPLETELY AUTIMATED AND THE OTHER DOESN'T EVEN WORK.
BASICALLY, IF YOU EVER HAVE AN ISSUE WITH YOUR ACCOUNT, YOU WILL NEVER BE ABLE TO GET IT RESOLVED....LEAST OF ALL SPEAK TO AN ACTUAL HUMAN BEING!
AVOID AT ALL COSTS!”
“I tried today to contact the customer service online chat and I was warned by Rita (robot) that i have to wait roughly for 30 minutes. It is now 1 hour and 40 minutes and i am still waiting for a reply at the chat. Disappointed. There is no customer service at all.”
“Awful inexistent service - no fraud protection
Our accounts with Revolut have been compromised due to fraud activities. We called the revolut’s phone number immediately and no one answered, reported it immediately on the online chat they provide and despite our countless efforts for 10 hours, nobody has responded to us. 14,000 GBP have been stolen from our account and there is nobody from revolut who can assist or even respond to us. Shockingly bad service!”
“Difficult to get to the bottom of issues and Revolut are acting irresponsibly with customers. I do like the app and the principles of making money handling easier and more responsive.
I have had a significant issue however which Revolut have been very unhelpful with. They claim fee free top ups using a variety of payment methods and encourage people to use credit cards and apple/google pay.
I chose to top up my account using a credit card purchase through Google Pay as Revolut assure there will be no fees. On reviewing my credit card statements I saw my deposits had led to fees and interest. Revolut are taking cash advances from credit cards (like a cash withdrawal which nearly always attracts fees) rather than charging as purchases.
My bank say they have no control over how this money is requested from them i.e. why a cash advance rather than a purchase. I then spoke to a Revolut agent who said they offer fee free top ups and the cash advance payment type is nothing to do with Revolut which directly contradicts what my bank has said.
I also see that the app accepts credit card top ups directly with no warning that these are cash advances which are rarely fee free.This may lead to significant financial issues customers and is irresponsible customer service.
I have been left in the middle with no clarity on what is going on and why. I have received quite clear communication from my bank that it is Revolut who decide to take cash advances from credit cards, rather than purchases --- this will clearly lead to fees for customers and should be made much clearer.
Be more open with your customers Revolut!”
“Do not use!!! They keeping my money from last week (frozen) I left with nothing after my wages!!! Not contact number, and when have chat on line always some answers We still working on this problem!!! How u can trust the bank??? nobody do it nothing about to help or sort out the problem! I lost £540 what I suppose to do? My last money after my wages !!! Tell me how to trust you????”
“Awful customer service - never use them. It takes days for chat support to answer, which is unacceptable for a financial service platform.
Transfer times are a lie - they say a ‘day’ when you put the transfer in. Oops - later on, it’s 2-5 days.
Extremely bad user interface too. Don’t use them unless you want to be terribly stressed.”
“Beware of this company.
I've reviewed this on Trustpilot but hoping that reviewing here will make Revolut contact us directly! We have been scammed by someone purporting to be from Revolut. They called us directly and seemed to know everything about the account that the bank would know. We cannot get into the account or get in touch with Revolute directly to resolve this as he is locked out of the app.
Really awful that this can happen and that there is no contact possible.”
“Revolut is a disgrace, they lock your account for no reason and ask for things you cannot provide to unlock it, they do not call you even if you request so, you can only speak to a chat box..I am stuck in a foreign country with no money - RUN AWAY”
“Good to use for payments in your country and abroad.
Don’t use it for training.
I placed a share sale order which was pending for two days. Finally position was sold at the “ two days later “price
I lost £400 because of terrible service.”
