Revolut Reviews

Name: Revolut
Rating: 1.33

1.3 Rating 1,345 Reviews

6 %

of reviewers recommend Revolut

Company Reviews

Questions

Metrics

1.3

Based on 1,345 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 12%
Accurate And Undamaged Orders	Greater than 76%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult

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Revolut 1 star review on 4th December 2025

233

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Hi there The revolut blocked my accout despite I provided all documents what they asked and I can't trade with my investments and my money. Unfortunately the customer service ignore me.”

Helpful Report

Posted 5 years ago

“Absolute joke, their anti-fraud system is clearly not up to scratch. Account has been frozen for no reason - used the trading account to buy shares and now can’t get an answer on what happens with these shares. Customer service is almost non - existent and not very helpful. For a company that claims to radically change the banking industry, I’m afraid they have quite a lot of work to do yet!”

Helpful Report

Posted 5 years ago

“My money is trapped in Revolut!! My mobile app does not work and there is no way I can contact them to fix it, as the only contact method is in the app. They reply my reviews in other apps but their replies do not make any sense. Revolut team just does not realize what kind of responsibility they have when dealing with peoples money!! Not recommended at all as it seems like that this is not a technical issue but Revolut itself trapped my money.”

Helpful Report

Posted 5 years ago

“Avoid like a plague, everything is hunky dory but if things go wrong expect terrible service, I referred a friend to revolut to get £17 referral bonus, I was told that I had the refer the friend by the 2nd of March, I sent the link and 1 friend decided to do it, they met all the criteria, waited for the card and used it which was the last criteria to be met, after a couple of days, neither of us had the bonus, I chatted to Revolut, they told me I missed the deadline, I was like no, my friend opened the account within the March 2nd deadline, no say revolut, they had to use the card as well as everything else before the 2nd March, my friend didn't receive the card until the 7th march, so the offer was basically impossible to achieve! Revolut did not seem to understand this fact and the guy I spoke to on the chat kept blaming it on me! Eventually after escalating they paid me the £17 as a Gesture of goodwill, I paid £12.99/month for the metal which apparently gives you priority support as well as other things, I dread to think how they treat free customers, but after paying this amount for well over a year to be treated so poorly is worse than experience I've had from what these NU Banks call the 'dinosaur' banks! I've now closed the account and you should be careful before opting for these charlatans as your digital bank of choice, I've just moved to Curve, so far much better!”

Helpful Report

Posted 5 years ago

“WARNING. This app appear to be a scam. I have deposited above 10k on my Revolut account, but I'm no longer able to access the app. It appears Revolut has blocked the account and when I try to get in contact with the company they're not replying. DO NOT USE THIS APPLICATION”

Helpful Report

Posted 5 years ago

“Not only is there customer service a complete and utter joke but I got my card stolen and my sim card stolen by the same person, it took me 5 days, 6 selfie passport photos, hours of conversation and explanation of the app chat, 3 different agents, 2 of whom decide to tell me that I am the fradulant one in all of this to find out of my card has been stopped and access back into my account. All my money was stolen and more money was deposited from different stolen accounts into my account and used. Revolut did think once that this was all dodgy and let happen. On top of that the thief managed to take out £3,600 from a cash machine that morning, meaning unless you set it yourself your revolut card has not limit of cash you can draw out. Revolut have refused to refund me my money squarely blaming me and suggesting I helped the thief steal from me. Stay away from this company, honestly can even speak to a human being. The Police man I am dealing with over the crime even wrote to them and then told me afterwards dont use this people, they are worse the thief himself.”

Helpful Report

Posted 5 years ago

“Revolut customer assistance is the worst I have ever saw or experienced. Unable to make contact to anyone for 4 days at this time.”

Helpful Report

Posted 5 years ago

“I do not mind being subjected to a security review but I do mind is being unable to clear the review for weeks as no one will respond on the app. As this is the only way to contact them you are stuck. Don’t risk it. Avoid Revolut.”

Helpful Report

Posted 5 years ago

“Really enjoyed being a customer of Revolut, until some compliance cretin decided to conduct a “review” of my account, I was locked out of the account (and still am) subject to this “review”, unacceptable! I have no idea when I’ll be able to access those funds again, and have requested the account be closed and monies transferred to alternate account, this will inevitably also take 400 years for said cretin to action. Avoid, avoid, and avoid, letter of claim issued to recover the funds I hasten to add...”

Helpful Report

Posted 5 years ago

“Stay away, absolutely awful service. It's been 2 weeks now and had no answer at all!?!? Unbelievable.”

Helpful Report

Posted 5 years ago

“STAY AWAY! I'm using Revolut for around a year now, on business account basis. My account is disabled for over 10 days now, as a business account using only Revout for daily bank usage im now unable to send any payments to all my service providers and I can not receive any payments from my customers. Revolut are criminals, hurting business working with them, I already filled a compliant with the FCA and hope to see it solved soon. Until now everything was smooth, incoming and outgoing, and still - I will never recommend anyone to use their services, do it only if you wish to loos all the money on the account at some point. On one end they try to show themselves as a regulated EMI and on the other end they treat their customers as last priority, doing what every they want, wild west style. not giving any time frame, not asking any question, just telling me that it can take as much as needed (years even). STAY AWAY!”

Helpful Report

Posted 5 years ago

“The experience with Revolut Customer Service is the most painful experience i have every had with a bank - only in-app messages to communicate with them, no notification of your phone that they have responded, no contact number, no email address......and they only communicate through the app. What financial institition does not have a contact number? Dont use Revolut, you will regret it if you need to communicate with anyone......i had a request to provide 'source of funds' for an incoming GBP transaction and they wanted all kinds of ridiculous proof of funds, any other Bank picks up the phone and speaks to their client to resolve the issue, not these guys, they use the app to frustrate their client. No other bank in the UK works like them, and i would be surprised if they are still around in a years time. Deleted the app and will never use them again”

Helpful Report

Posted 5 years ago

“DO NOT USE REVOLUT FOR BUSINESS UNDER ANY CIRCUMSTANCES. THIS IS THE SECOND REVIEW I AM WRITING ABOUT THIS ABSOLUTE JOKE OF A PLATFORM. 7 DAYS AGO WE WERE PAID FUNDS FROM A CLIENT FOR PAYMENT OF INVOICES. HOWEVER REVOLUT WILL NOT CLEAR THE PAYMENTS 7 DAYS ON WITH NO REASON AND NO TIME FRAME FOR RESOLVE. WE HAVE AS SUCH HAD TO DEFER PAYMENTS TO SUPPLIERS AND STAFF AND HAVE WASTED OVER 5 HOURS OF ENDLESS LIVE CHATS WITH REVOLUT REPS JUST REPEATING THEMSELVES DAY IN DAY OUT. AGAIN DO NOT OPEN A REVOLUT ACCOUNT. YOUR MONEY MAY BE HELD FOR DAYS ON END AND THERE IS ABSOLUTELY NOTHING YOU CAN DO ABOUT IT.”

Helpful Report

Posted 5 years ago

“DO NOT SIGN UP FOR A REVOLUT BUSINESS ACCOUNT. IT IS A COMPLETE JOKE HOW BAD THE SYSTEM IS AND IS LIKE GOING BACK 20 YEARS IN BANKING. I HAVE HAD 5 OCCASIONS WHERE FUNDS EITHER LEAVING OUR ACCOUNT OR INBOUND TRANSFERS NOT CLEARING AND JUST SHOW AS PENDING. REVOLUT THEN JUST SAY THEY WILL LOOK IN TO IT BUT THE TURNAROUND TIMES ARE A JOKE AND ARE NOT ACCEPTABLE WHEN RUNNING A BUSINESS THAT IS DEPENDANT ON CASH FLOW.”

Helpful Report

Posted 5 years ago

“Everything is smooth. Travelled in many countries with Revolut, I can suggest it to everyone!”

Helpful Report

Posted 6 years ago

“Very bad. Customers experience is frustrating. No customer value.”

Helpful Report

Posted 6 years ago

“Terrible (non-existent) customer service... unlike conventional banks, Revolut will freeze a customer's account with, it seems, very little reason. Whilst Revolut claims that these are just "routine reviews" they can stretch for weeks or months with little or no information to the customer. Ask yourself a question - would you deposit money in a bank account where the money could be frozen and kept from you for months with no reason given, no SLA or timescale for resolution? Avoid Revolut at all costs... no email, no telephone, just "live" chat that frequently takes DAYS to get a reply”

Helpful Report

Posted 6 years ago

“Horrible company. They block your money without notice.”

Helpful Report

Posted 6 years ago

“its impossible to speak to a real person and the in App support is a joke. They've blocked my account for the fourth time requesting the same documents I've provided three times already despite having told them in advance that I was building up euros to fund a house purchase. I love the functionality but their customer service when something goes wrong is appalling”

Helpful Report

Posted 6 years ago

“Revolut will limit your account meaning that no money can be transferred in or out. No payments can be made. They will do this on even small sums of money eg 5000 pounds. So far I have been waiting over a day. But i read others waiting 6 days! It means you cannot transfer anything substantial sums into your account without huge disruption and no one to tell you when it will be approved. I will no longer use Revolut for large transactions. Its not worth the hassle. Moneycorp you can speak to an account manager at any time. On line chat service is a farce. No one has replied to my app requests.”

Helpful Report

Posted 6 years ago

Revolut is rated 1.3 based on 1,345 reviews